Lansdowne Moody Company, LP

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The reason I brought the tractor in was because, as I stated in my initial complaint, I am not a mechanic When it comes to electrical issues I am cluless (like ***) I have no tools and no experience for those kinds of issues and did not want to waste my time with trying to fix it Therefore I took the tractor where I thought someone would have the tools and knowledge to make the repairs (or at a minimum a diagnosis, of which I got neither) Unfortunately, I was sorely mistaken I paid $dollars for absolutely nothing The only reason I am fighting this is because I did fix the problem so quickly If I had messed with it to no avail, we would not be having this conversation right now You keep bringing up the minutes You act as if that is all the time you spent on it I know you were not there, and really have not clue as to what happened here, but the bottom line is you spent far more time than thirty minutes on the issue So the thirty minutes is really irrelevant This does, however, bring up another issue - the amount of time you did spend isn't even listed on the invoice Why is that? Anyway, it is obvious this is going nowhere, so I will continue to complain about Lansdowne Moody and will post negative reivews any place I can It will cost you far more in lost revenue than my reasonable request of $ I also understand that you probably are not authorized to make this adjustment even if you wanted to, so maybe it's time to run it up to the next level Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Some details of the response from Lansdowne should be clarified. I NEVER stated do not spend over thirty minutes on the diagnosis. I did, however, ask how much the diagnostic fee was and was told it was which included thirty minutes of work. I was also told there was a good chance that it wouldn't take that long because "there's not a whole lot to these old tractors". I was then called and told they needed additional time to determine what was wrong with it. I did agree to this because I wanted to know what was wrong with it (if you recall this is the reason I took it in). You stated that you didn't inspect the starter because it was new. Really? The tractor won't start and you don't inspect the starter connections because I said the starter was new? That is absolutely pathetic. The mechanic (Gary) jumped the starter to get it off the trailer, which was probably another indication that the wire from the ignition to the starter needed to be checked (there is only one for crying outloud). Also, the work around your people suggested was absolutely unbelieveable. To install a button to jump the starter directly, where the battery no longer charges and the glow plugs don't warm up, at a cost to me of an additionial $250! I could buy the push button thing the mechanic started the tractor with off ebay for $40. I was also told the only for sure fix would be to replace the wiring harness, but it was no longer available. I found this to not be a true statement, I found one (new) after only a couple of phone calls. How in the world could this simple problem not be properly diagnosed by a mechanic? Now, lets talk about fair, you stated that you have no problem working with customers when something happens that is not fair. Do you think it's fair that I left with the same diagnosis that I gave you when I came in? It's time to work with me, this whole job has incompetent written all over it.Regards,

Mr***
I am sorry you feel that way*** the technician who worked on your equipment has been with us for a number years and has attended many different *** trainings as do all our techniciansOur labor rate is $per hour which is posted prominently at our locationThe $quote to wire a push button to start your tractor factored a couple of hours labor plus parts to perform that repairI believe that if the repair was as simple to fix as you are stating that you would have been able to quickly find the issue and repair it yourself. You stated you did repair it yourself in very little time and with very little effort why did you decide to bring it in to the service department for repairAs I stated before the repair order you signed indicated that you requested no longer than minutes be spent on the repair of the tractor, that was spelled on the work order

Thank you for reaching out to us to inform us of this situationI have attached all the documents we have that are related to this repairMr*** brought his tractor in to our *** location on 2/12/As you can see on page one of the attachment that our service manager notated that
the customer stated someone had installed a new ignition switch, starter and that the battery was somewhat newThe customer did request that we spend no more than minutes in diagnostic time on the unitThe customer request was noted on the work orderPage two shows the technicians notes as to what work was done during the requested minute time periodThe service manager then notated that he called the customer on 2/18/letting him know what was found and to see if the customer wanted to give us any additional time to diagnose the issue with his tractor; the customer gave the service manager the approval to move forward with the workPage two part B outlines the work that was completed after the approval to spend more time on the unitOn 2/the service manger contacted the customer letting him know what was discovered with the additional work, and the customer was informed about a possible work aroundPlease refer to page four the paragraph that has the bracketCustomer then came into the store on 2/and signed the repair order invoice including the agreement to pay the total amount of the invoiceWe have no problem working with customers when something happens that is not fair or right to the customer but in this case I don't see where any more care could have been taken to keep the customer informed each step of the way
As to the customers assertion that the wire was loose on the starter we did not even inspect the starter as we were informed by the customer that those components were newDue to the limited time the customer asked us to spend on the repair we concentrate our efforts on areas that the customer indicated had not been looked atPlease let us know if we can provide any further clarification or information on this matter
Jason ***
Store Manager
*** Location

Thank you for reaching out to us to inform us of this situation. I have attached all the documents we have that are related to this repair. Mr. [redacted] brought his tractor in to our [redacted] location on 2/12/2015. As you can see on page one of the attachment that our service manager notated that the...

customer stated someone had installed a new ignition switch, starter and that the battery was somewhat new. The customer did request that we spend no more than 30 minutes in diagnostic time on the unit. The customer request was noted on the work order. Page two shows the technicians notes as to what work was done during the requested 30 minute time period. The service manager then notated that he called the customer on 2/18/2015 letting him know what was found and to see if the customer wanted to give us any additional time to diagnose the issue with his tractor; the customer gave the service manager the approval to move forward with the work. Page two part B outlines the work that was completed after the approval to spend more time on the unit. On 2/19 the service manger contacted the customer letting him know what was discovered with the additional work, and the customer was informed about a possible work around. Please refer to page four the paragraph that has the bracket. Customer then came into the store on 2/19 and signed the repair order invoice including the agreement to pay the total amount of the invoice. We have no problem working with customers when something happens that is not fair or right to the customer but in this case I don't see where any more care could have been taken to keep the customer informed each step of the way.
As to the customers assertion that the wire was loose on the starter we did not even inspect the starter as we were informed by the customer that those components were new. Due to the limited time the customer asked us to spend on the repair we concentrate our efforts on areas that the customer indicated had not been looked at. Please let us know if we can provide any further clarification or information on this matter.
Jason [redacted]
Store Manager
[redacted] Location

From: [redacted]
Sent: Wednesday, June 11, 2014 9:00 PM
To: [redacted]
Subject: Re: Revdex.com Case No. [redacted]
 
[redacted]
 
I just sat down this evening to read some email messages.  I was very pleased to read your email and see that you had decided not to charge me for the rental of the trailer in question after the problems we had encountered.    I do very much appreciate the gesture.  You are a stand up guy.
 
I am also forwarding this email to the Revdex.com.  As far as I am concerned, the matter has been resolved to my full satisfaction.
 
Thank You Very Much,
 
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The reason I brought the tractor in was because, as I stated in my initial complaint, I am not a mechanic.  When it comes to electrical issues I am cluless (like [redacted]).  I have no tools and no experience for those kinds of issues and did not want to waste my time with trying to fix it.  Therefore I took the tractor where I thought someone would have the tools and knowledge to make the repairs (or at a minimum a diagnosis, of which I got neither).  Unfortunately, I was sorely mistaken.  I paid $308 dollars for absolutely nothing.  The only reason I am fighting this is because I did fix the problem so quickly.  If I had messed with it to no avail, we would not be having this conversation right now.  You keep bringing up the 30 minutes.  You act as if that is all the time you spent on it.  I know you were not there, and really have not clue as to what happened here, but the bottom line is you spent far more time than thirty minutes on the issue.  So the thirty minutes is really irrelevant.  This does, however, bring up another issue -  the amount of time you did spend isn't even listed on the invoice.  Why is that?  Anyway, it is obvious this is going nowhere, so I will continue to complain about Lansdowne Moody and will post negative reivews any place I can.  It will cost you far more in lost revenue than my reasonable request of $250.  I also understand that you probably are not authorized to make this adjustment even if you wanted to, so maybe it's time to run it up to the next level.
Regards,