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Review: I have been billed for time or services that were inappropriate. I have had several billings over the last 2 or so years like this. I have had my email hosted with Lanspeed for several years and about 2 year ago, or so I received an email very suddenly saying that my site was no longer hosted with them and I am hosted with another company. This caused me to switch my hosting to another company as the company they hosted me with could not support my site, something they were unaware of at first and only later explained that Wordpress sites were not compatible. At that time I switched to a company of my choosing. However, there were serious complications with switching over my email so I left my email with Lanspeed. Recently, my email has been switched to another company with little or no warning once again. I am now getting invoices from them and since those are reasonable from the new company I am ok with staying with the new email provider, However, in the time between my being dropped from hosting to changing email companies more recently, there was an interim period where I have had nothing but problems with my email. Most last year, I called in with storage issue or warning tot he effect that I was running over my allotted storage, so I called Lanspeed and asked for a quote on how much it would cost to increase my storage for the time being. I received that quote later in the day and agreed to the extra storage. I paid the storage fee and then I received a follow up invoice for $85 for what turned out to be 1/2 hour of work to find out how much it cost to offer me more storage. I do not believe I should have to pay to find out how much something costs or to get an estimate for services. I have had this happen before where I simply called in for the most basic of information and then got an invoice for $85. Last year I simply asked for instruction to be emailed to me on how to set up email on a mobile device. it took 2 mins and I got an invoice for $85. Unacceptable...Desired Settlement: I would like to have this invoice withdrawn or the fee reversed for a invoice # 30450 for the $85 dollar they charged me.

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Address: 100 N. Hope Ave Suite #20, Santa Barbara, California, United States, 93110


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