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Lantern Ridge Apartments

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Lantern Ridge Apartments Reviews (1)

Review: I reside in Apt # [redacted] in the Lantern Ridge Apartments. In mid August, I told them in person about problems with my kitchen cabinets, which make it unusable. Some of the problems are: 1. The drawers were obviously repaired before I move in using some glue and pins, but they fell apart again. 2. The shelf under the sink is broken since my move-in, and it was never fixed. 3. The shelves of two of the cabinets need to be replaced, because they cannot be cleaned anymore, and they may affect my health using them to store my food or kitchenware. It’s September 22 today, and none of these problems have been repaired, and this is not the first time that they ignore my repair requests since my move-in on July 9thDesired Settlement: make the requested repairs no later than October 15th

Business

Response:

Dear Revdex.com: Lantern Ridge has carefully considered Mr. [redacted]'s complaint and have additional information for your consideration. First, his complaint concerning the cabinets. Please note that all apartments are professionally cleaned, this includes kitchen cabinets as well as the entire apartment before any family is moved into a unit. Regardless, Mr. [redacted] notified the office on 7/11/2013 that his Kitchen cabinets were "dirty". Seven (7) business days after this was reported, maitenance returned to his apartment and cleaned his cabinets. The kitchen cabinets were also inspected by Management as well as Maintenance for performance and function before Mr. [redacted] moved into his unit. Yes, some cabinets have been repaired but are fully functional. On 7/22/13 Mr. [redacted] reported to the office a leak under his sink. That same day maintenance repaired the leak. On 9/24/2013 Mr. [redacted] reported for the first time 2 kitchen drawers were not working as the "fronts" had fallen off. On 9/25/2013 Maintenance repaired the drawer fronts and they are now fully functional. On 9/24/2013 Mr. [redacted] reported to the office that he would like the board under the kitchen sink replaced. On 9/25/2013 maintenance replaced this board. All requests from Mr. [redacted] have been responded to in a timely manor and completed fully. I truly hope if Mr. [redacted] has any more concerns he will come discuss them with me directly. I am saddened to hear he felt the need to report to the Revdex.com his concerns. Lantern Ridge Apartments strives to make everyone feel welcome and at home. If any further clarification is needed please do not hesitate to contact me via email or phone. I look forward to a lasting relationship with the Revdex.com as well as our community. Best Regards; [redacted]-Property Manager

Consumer

Response:

Lantern Ridge has addressed all my concerns right after sending my complaint to the Revdex.com. Thank you for your cooperation. I will consider this complaint resolved.Regards,[redacted]

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Description: APARTMENTS, REAL ESTATE MANAGEMENT

Address: 1810 Roswell Road, Marietta, Georgia, United States, 30068

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