Lantower TechRidge

Regarding complaint ***: We retained an attorney on 7/23/2018 to handle this matter. I have attached the final judgement in the suit from 10/09/2018. Is there anything else you need? Please let me know.

*** Property Manager

To Whom it May Concern:I write today to further clarify what occurred in connection with NXNE Apartments and Ms. ***. At all times pertinent to her tenancy, NXNE was attentive to her issues and timely addressed them when it was notified of them and legally required to do so. This was borne out at the trial that was held wherein Ms. sued NXNE and she lost, being awarded nothing by a court of competent jurisdiction following a request for all of the things she has now sought through her Revdex.com (“Revdex.com”) complaint.Ms. leased the improved real property located at *** (the “Leased Premises”) from NXNE pursuant to an Apartment Lease Contract (the “Lease”). Paragraph 26.1 of the Lease provides that if a notice or request needs to be addressed by NXNE, it must be in writing and submitted to management. Ms. first submitted a request to examine her unit via a work order on September 16, 2017. Management initially came out to inspect on September 18, 2018 but that appointment was canceled because Ms. failed to secure her pet inside the Leased Premises. One would think that if this issue were truly as dire as Ms. indicates, she would have ensured that NXNE’s staff was able to access her apartment as soon as possible without any impediments. Following a rescheduled examination, maintenance did find some mildew on and in the vents to the Leased Premises, and thoroughly cleaned them for nearly an hour on September 22, 2017. Things seemed to be fine until Ms. submitted a new work order for the issue on October 5, 2017. In order to properly address the issue, NXNE retained the services of UCS Restoration, LLC which is licensed by the State of Texas for mold remediation services. UCS examined the Leased Premises and did not find the presence of mold. Still, out of an abundance of caution and in an effort to appease Ms. Russell, they performed cleaning of the unit’s air ducts and also sealed them to minimize the collection of mildew, dirt, or other debris therein. Following this October cleaning, Ms. submitted one work order in November to have her air conditioning filter changed and made no reference to mold. On December 13, 2017, she requested that NXNE clean the vents, which it did the following day. Following this work order, no others were submitted by Ms. until over three months later when she requested that her vents be cleaned again on March 20, 2018. They were the following day. NXNE did not further hear from Ms. until she sent an email on May 13, 2018 wherein she provided a mold inspection and accompanying Surface and Bulk Sample Report. There are several notable things about the inspection and report that Ms. continually ignores in her correspondence with the Revdex.com. For instance, the inspection document itself notes that “[a] basic mold inspection . . . includes the collection of 2 air samples. The first must be taken from outside and serves as a “control,” [as] every home or business has “normal” levels of mold and this will determine what is acceptable for a property in your area.” It goes on to say that “[t]hese 2 air samples will determine whether or not elevated conditions exist at the property in question.” However, Ms*** Surface and Bulk Sample Report does not contain any air samples, either from outside or inside the Leased Premises. Thus, it is not in anyway conclusive evidence of the presence of mold or the interior condition of the Leased Premises. Even examining the results, they show an incredibly low level of anything. Only four categories of mold were found in the Leased Premises from a swab that was taken. The first two of the categories detected scattered spores, which means there were between 1 and 20 fungal spores present. The third category was very low with 21 to 100 spores present and the final category was low with 101 to 1,000 spores present. To put these results in context, a moderate level of mold is 1,001 to 10,000 spores and a high level is greater than 10,000 spores.This illustrates that, at worst, the Leased Premises had what the inspection report classifies as a “normal” level of mold. And we cannot even be certain of that because there were no air samples taken inside or outside. Thus, it is possible that the mold levels outside the Leased Premises are in fact higher than those present inside, meaning that the Leased Premises have a below normal level of mold.Shortly after this, Ms. breached her Lease by moving out of the Leased Premises in May of 2018 despite her Lease’s term not ending until September 30, 2018. Notably, when inspecting the Leased Premises following her decision to leave, NXNE’s representatives found that she had left the air conditioning off and the windows open, presumably in an effort to attempt to foster the growth of mold inside the Leased Premises in an attempt to corroborate her baseless story.Ms. also constantly claims she has medical issues related to the normal, or below normal, level of mold that her own test indicates was present in the Leased Premises. However, she has never provided a single shred of evidence from any medical professional indicating that she has suffered any issue from the presence of mold in the Leased Premises. Shortly after she vacated the Leased Premises early in violation of her Lease, Ms. decided to file lawsuit against NXNE, doing so on June 21, 2018 in cause number *** v. Lantower Techridge Austin , LP d/b/a NXNE in the Justice Court of Precinct #1 of Travis County, Texas. That case was set for trial and tried on October 9, 2018 at which time the Honorable Judge *** ruled that Ms. take nothing from any and all of her claims related to mold at the Leased Premises. The real reason he did so, despite Ms*** protestations otherwise, is that her own test results show an incredibly low level of mold in the Leased Premises. Again, as her own report notes, some level of mold is present in virtually all environments. What matters is the concentration of mold and how it compares the mold levels present in the exterior environment.Ms*** own test results show incredibly low levels of mold inside the Leased Premises. So while NXNE cannot say whether or not Ms. is suffering any medical issues in general, it can say that they were not caused by NXNE as there was virtually no mold in her apartment and she has not lived there in over seven months. Thus, any issues she may have were not caused by NXNE or a result of her tenancy at the Leased Premises.