Lanvin Reviews (1)
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Lanvin Rating
Description: GENERAL MERCHANDISE-RETAIL
Address: 807 Madison Avenue, New York, New York, United States, 10065-5936
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Review: In preparation of my wedding early next year, I set out to create a special "once in a lifetime" shirt. A made-to-measure shirt was ordered from this company, but the incorrect fabric was recorded on the order sheet. Ultimately, a "specialty made-to-order" garment was produced with 1) the wrong fabric, 2) the wrong arm cuff, and 3) too large a neck size. When discussing the errors repeatedly with the manager, he refused to admit a mistake was made. In fact, he refused to admit that it was even possible for him to make a mistake or record the wrong fabric! He insisted it was my error. He refused to have the complete, proper garment (with the proper fabric) created in France (which was what was ordered), repeatedly stating either "this is what [I] had ordered," or "it must have been [my] mistake."It was the worst customer service experience I have ever been through.Desired Settlement: Full refund.No desire to keep the incorrect shirt or to deal with such a frustrating company with such poor customer service ever again. Quite honestly, I never want to walk into that story again.
Consumer
Response:
At this time, I have not been contacted by Lanvin regarding complaint ID [redacted].
Sincerely,