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Lanz Heating & Cooling, Inc.

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Reviews Lanz Heating & Cooling, Inc.

Lanz Heating & Cooling, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/06/12) */
Thank you for bringing this concern to our attention. We are in direct correspondence with this customer. Our first attempt to resolve this issue was to visit the site and determine if the water leak was the result of the heat exchanger...

replaced 2 months ago. If the leak was caused by our service repair, then we would refund the diagnostic fee and correct under the 1-yr warranty. If not, there would be a diagnostic fee and 'Up-Front' proposal to repair. We learned customer chose to pay another [redacted] company to diagnose. We are still wanting to work with customer and are waiting for customer to allow us to schedule so we can see first-hand the issue and possible resolution.

Initial Business Response /* (1000, 10, 2016/10/03) */
[redacted],
I understand your frustration with your home not cooling correctly in extreme temps. As you are aware of our proposal did not include any duct modifications. Per our signed proposal we changed out the existing furnace, a-coil and air...

conditioner. When our comfort consultant was in your home you asked about the ductwork & upon visual inspection it appeared ok. As you know most of your duct system is up inside the floor system which can not be easily accessed due to insulation & vapor barrier. After the system was installed you called and complained of a couple of hot spots in the back portion of the house. We sent a crew out to tighten up and seal what little ductwork that was accessible to help your airflow situation. this work was over and above our original contract. We did not bill you for this additional work. The other point I would like to make is that we fulfilled our original contract and if duct modifications were apparent our price would have been higher.
Initial Consumer Rebuttal /* (3000, 12, 2016/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lanz,
Thank you for responding to the Revdex.com complaint. However, you have lied. You said you replaced the furnace and you haven't. If This was your home you would be highly upset. I can sit in my bedrooms with the door shut and it would be 10-15 degrees higher than the rest of the house. I don't find this "meeting your end of the contract". If this is how you do business I'm not sure how your still in business. I understand duct work wasn't included in your price however your employee told me that the duct work was good. Well, it's not. And when I told the guys to give me a quote they never did. They just kept putting pieces of metal down in my registers to redirect the air. Isn't working. Half of my ducts are closed in my house to push the air to the bedrooms. And lastly it doesn't even have to be extremely hot outside for the bedrooms to be hot. So after y'all have put more air returns in one bedroom it is the hottest room of all! I hope we can figure something out on this issue.
Thank you
[redacted]

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Address: 2718 Hundman Drive, Champaign, Oklahoma, United States, 61822

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