Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Thank you for bringing this concern to our attentionWe are in direct correspondence with this customerOur first attempt to resolve this issue was to visit the site and determine if the water leak was the result of the heat exchanger replaced months agoIf the leak was caused by our service repair, then we would refund the diagnostic fee and correct under the 1-yr warrantyIf not, there would be a diagnostic fee and 'Up-Front' proposal to repairWe learned customer chose to pay another [redacted] company to diagnoseWe are still wanting to work with customer and are waiting for customer to allow us to schedule so we can see first-hand the issue and possible resolution
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Thank you for bringing this concern to our attentionWe are in direct correspondence with this customerOur first attempt to resolve this issue was to visit the site and determine if the water leak was the result of the heat exchanger replaced months agoIf the leak was caused by our service repair, then we would refund the diagnostic fee and correct under the 1-yr warrantyIf not, there would be a diagnostic fee and 'Up-Front' proposal to repairWe learned customer chose to pay another [redacted] company to diagnoseWe are still wanting to work with customer and are waiting for customer to allow us to schedule so we can see first-hand the issue and possible resolution