LaPlant Metal Roofs, LLC

The crew with LaPlant Metal Roofs have been properly trained by Craig LaPlant who is a certified Gerard installerer They know and followed all Gerard install guidelines Home inspectors aren't trained in Gerard installation guilines so are not proper judges of what is right or wrong with an install There is nothing wrong with this install I will wait to hear more from Gerard as I am not allowed on this property I really wanted to see the soffit issue happening as that is the only way for me to discern why it is happening I suspect during the soffit repair that snow/ice/water got inside and did a one time melt

Tell us why here...in response to Rick [redacted] , we installed a Gerard roof on his house in 2013, at the the time he expressed concerns about the roof that the builder installed previously on his housecondensation, leaks, etcwe removed the roof and addressed all the issuesWe agreed on a payment plan, which he made until he stopped because he claimed there was a leak, not truethis house is a log home which when built, and insulated, it was not done properly therefore he has condensation during the winter monthsThis has nothing to do with the roof! Metal roofs don't leak! Do note that he did have trouble trying to get the builder to fix his problem, so now he is trying to make this my problem! ( [redacted] I believe is the builder)Do note that his soffits are dripping during the winter months and probably have been since the home was built, boards don't rot in that short amount of time! I would really like to take pictures to prove my claimas to mr [redacted] claim to have paid me in full is a lie! He still owes me $1, (Warranty does not apply unless paid in full) I think it's really a shame that a person like him can cause so much stress on a business owner like myself, when in fact he can just decide not to pay me anytime he wants too! And constantly harass me because of his own issuesmore to follow

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Craig's response was grossly inadequate I have come to view him as a man without integrity and quite dishonest What kind of man treats a customer in this fashion? What kind of man says he's coming out to fix the problem day after day, week after week, knowing that my wife has incurable cancer and we are already terribly stressed and financially challenged by mounting medical bills and then never, over two months, comes out to complete the work That is why I no longer will communicate with him directly and why he's not permitted on my property He is a person without a conscience Therefore he's of no use to me.As to the matter of the roof inspection It has been done by a certified installer for Gerard Obviously the roof as installed failed It has allowed water to enter the soffits and cause rot We have filed a warranty claim with Gerard They will be sending out their own inspectorI've met with a lawyer and he feels that we have an excellent case for suing both Gerard and La Plant for all the costs and damages associated with this fiascoI've also reported this to the office of Agriculture, Trade and Consumer Protection at the behest of the lawyer and am awaiting their response at present Regards, Rick [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Craig's response was grossly inadequate. I have come to view him as a man without integrity and quite dishonest. What kind of man treats a customer in this fashion? What kind of man says he's coming out to fix the problem day after day, week after week, knowing that my wife has incurable cancer and we are already terribly stressed and financially challenged by mounting medical bills and then never, over two months, comes out to complete the work. That is why I no longer will communicate with him directly and why he's not permitted on my property. He is a person without a conscience. Therefore he's of no use to me.As to the matter of the roof inspection. It has been done by a certified installer for Gerard. Obviously the roof as installed failed. It has allowed water to enter the soffits and cause rot. We have filed a warranty claim with Gerard. They will be sending out their own inspectorI've met with a lawyer and he feels that we have an excellent case for suing both Gerard and La Plant for all the costs and damages associated with this fiascoI've also reported this to the office of Agriculture, Trade and Consumer Protection at the behest of the lawyer and am awaiting their response at present
Regards,
Rick ***

The crew with LaPlant Metal Roofs have been properly trained by Craig LaPlant who is a certified Gerard installerer? They know and followed all Gerard install guidelines? Home inspectors aren't trained in Gerard installation guilines so are not proper judges of what is right or wrong with an install? There is nothing wrong with this install? I will wait to hear more from Gerard as I am not allowed on this property? I really wanted to see the soffit issue happening as that is the only way for me to discern why it is happening? I suspect during the soffit repair that snow/ice/water got inside and did a one time melt.? ?

Company states that they working towards addressing the issues

Tell us why here...in response to Rick [redacted],? we installed a Gerard roof on his house in 2013, at the the time he expressed concerns about the roof that the builder installed previously? on his housecondensation, leaks, etcwe removed the roof and addressed all the issuesWe
agreed on a payment plan, which he made until he stopped because he claimed there was a leak, not truethis house is a log home which when built, and insulated, it was not done properly therefore he has condensation during the winter monthsThis has nothing to do with the roof! Metal roofs don't leak! Do note that he did have trouble trying to get the builder to fix his problem, so now he is trying to make this my problem! ([redacted] I believe is the builder)Do note that his soffits are dripping during the winter months and probably have been since the home was built, boards don't rot in that short amount of time! I would really like to take pictures to prove my claimas to mr [redacted] claim to have paid me in full is a lie! He still owes me $1,? (Warranty does not apply unless paid in full)? I think it's really a shame that a person like him can cause so much stress on a business owner like myself, when in fact he can just decide not to pay me anytime he wants too! And constantly harass me because of his own issuesmore to follow

The crew with LaPlant Metal Roofs have been properly trained by Craig LaPlant who is a certified Gerard installerer.  They know and followed all Gerard install guidelines.  Home inspectors aren't trained in Gerard installation guilines so are not proper judges of what is right or wrong with an install.  There is nothing wrong with this install.  I will wait to hear more from Gerard as I am not allowed on this property.  I really wanted to see the soffit issue happening as that is the only way for me to discern why it is happening.  I suspect during the soffit repair that snow/ice/water got inside and did a one time melt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Craig's response was grossly inadequate.  I have come to view him as a man without integrity and quite dishonest.  What kind of man treats a customer in this fashion?  What kind of man says he's coming out to fix the problem day after day, week after week, knowing that my wife has incurable cancer and we are already terribly stressed and financially challenged by mounting medical bills and then never, over two months, comes out to complete the work.  That is why I no longer will communicate with him directly and why he's not permitted on my property.  He is a person without a conscience.   Therefore he's of no use to me.As to the matter of the roof inspection.  It has been done by a certified installer for Gerard.  Obviously the roof as installed failed.  It has allowed water to enter the soffits and cause rot.  We have filed a warranty claim with Gerard.  They will be sending out their own inspector. I've met with a lawyer and he feels that we have an excellent case for suing both Gerard and La Plant for all the costs and damages associated with this fiasco. I've also reported this to the office of Agriculture, Trade and Consumer Protection at the behest of the lawyer and am awaiting their response at present.
Regards,
Rick [redacted]

Tell us why here...in response to Rick [redacted], we installed a Gerard roof on his house in 2013, at the the time he expressed concerns about the roof that the builder installed previously on his house... condensation, leaks, etc... we removed the roof and addressed all the issues. We...

agreed on a payment plan, which he made until he stopped because he claimed there was a leak, not true... this house is a log home which when built, and insulated, it was not done properly therefore he has condensation during the winter months. This has nothing to do with the roof! Metal roofs don't leak! Do note that he did have trouble trying to get the builder to fix his problem, so now he is trying to make this my problem! ([redacted] I believe is the builder). Do note that his soffits are dripping during the winter months and probably have been since the home was built, boards don't rot in that short amount of time! I would really like to take pictures to prove my claim... as to mr [redacted] claim to have paid me in full is a lie! He still owes me $1,340.  (Warranty does not apply unless paid in full) i think it's really a shame that a person like him can cause so much stress on a business owner like myself, when in fact he can just decide not to pay me anytime he wants too! And constantly harass me because of his own issues... more to follow

Company states that they working towards addressing the issues.