Laplink Software Inc

Hello Revdex.com Northwest,Thank you for your messageWe have resolved this case with the customerFor your context, the user mailed in a rebate in the last week of requesting a software download as the rewardI personally emailed him the software product he requested months later, which was
weeks longer than what we state as the processing time for rebatesFast forward to December the customer mailed us a rebate requesting a $check as the rewardWe processed this and completed it internally but waited on mailing the check so it would go out with a larger batch being sent out this coming Friday April 13thUpon receiving this complaint from you, we reached out to the customer and they mentioned that they never used the product they received last year for their rebate and requested $for and $for I could confirm that they had not used the product and received approval from management to send him $total(for & 2017) via checkWe are not going to remove any unused products from his account and the check(s) will be mailed out this Friday.The customer mentioned never seeing a response from our company, unfortunately the customer never visited our website to submit a ticket, join a live chat (available 24/7) or write us an email regarding their concernWe're always available online, which is why we were able to respond and resolve this case quicklyIf the customers complaint was from Revdex.com or live chat they would have been responded to and resolved in the exact same fashion as this case has beenAnyone that needs to get a hold of Laplink can always do so by heading to laplink.com/contactI very much appreciate this heads-up, as always we're very eager to help out anyone interested in our company or products.Thanks again,Nick D***Manager of Customer ExperienceLaplink Software

Complaint: ***I am rejecting this response because: thank you very much for your reply and willingness to address this issue My info on this order is:
ORDER CONFIRMATION
Incident No***
Bill To:
*** ***
Purchase Details:
Incident Contract @ USD
As soon as credit is received, I will accept the response and close this Note I only said reject because there was no other neutral option until there is closure thank you again for handling this matter I hope you review the process you have in place with your off-shore vendor as it is clear they only want to sell and not actually provide help
Sincerely,*** ***

Hello Laplink Customer,
 
We apologize for your experience with our third party free transfer assistance service. To help us process your refund, please provide your incident # and/or receipt of your purchase for the additional service, so we can begin processing your refund. Again, we...

apologize for your experience using our software and we will resolve this as soon as possible. 
 
Sincerely,
Pat
Laplink Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for taking care of this matter.Sincerely, [redacted]

[redacted],
We have processed your refund for the additional service with an amount of $69.99. Our Free Transfer Assistance team tried to call you three times to let you know about the refund. Here are the details for your record:
Refund reference no. [redacted]
 
If you have any further questions or concerns, please contact Laplink Customer Service at [email protected] or 425.952.6000
 
 
Sincerely,
Pat B[redacted]
Laplink Software, Inc.

Hello,
The rebate was sent to the customer and the customer confirmed the receipt of the rebate. We have asked the customer to update you on this as well.
Sincerely,
Laplink Customer Service