Laptop Battery Depot

We are very sorry to hear that the battery has died on you I'm not sure exactly what went wrong, but that is why we have a two year warranty on our products, and we would be happy to assist you in getting an exchange I looked through our emails to see if I see one from you, but cannot
find any record of receiving any emails from you I apologize for the inconvenience, but that must be why we never contacted you back I will have one of our customer service representatives follow up with you to assist you with getting you a working battery If you feel like contacting us first we can be reached at ###-###-####, Monday-Friday, 7:30am-5:00pm PT, or at [email protected] Again, we are very sorry for the inconvenience and we look forward to the opportunity to resolve this issue for you Thank you for your understanding and have a great day
Thank you,
*** ***
Operations Manager

Dear Revdex.com:
My name is *** ***. I filed a complaint to the Revdex.com regarding a problem I had with a San Diego company
I do not know my complaint number, but the complaint has been resolved by the company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern:
We sincerely apologize for the inconvenience that this has caused
our customer. I have called them
today to get this all sorted out for them. I have set up an exchange for the customer and sent them a
shipping label to return
the defective battery. I have also given them my direct number so that if any
further issues come up I can personally help them. He has assured me that he will be taking down this complaint
once he receives once he receives his replacement battery
I’d like to quickly address some of his concerns that he pointed out
as wellWith regards to bad reviews, on resellerratings.com, which is the
biggest online rating website, we currently have 6,ratings. Our current ratings are a out of
rating and stars out of If
you would like to check our ratings and reviews they can be found at this link:
***
I am not sure where he found the bad reviews, but I feel that our
ratings on resellerratings.com do a good job at showing that the majority of
our customers are very happy with our service. Whenever we do get a bad review I personally call them to
try and fix the situation.
As far as the policies page, I am not sure why the Resources tab was
not functioning, but we did not make it miraculously function while we were on
the phone with him. My best guess
is that our site was experiencing some technical difficulties the first time
since a pop up showed up saying it was currently not functioning. It sounds like a case of bad timing and
we sincerely apologize for the inconvenience.
In regards to testing the batteries, we do randomly test the
batteries when we get them from the manufacturer, but every now and then a bad
apple slips through. We in no way
want to or would purposely send a customer a defective battery. It’s bad for both the customer and
us. We are very sorry that this
happened to the customer and we are taking steps to get this corrected
If there is anything else that I can do to help in this situation
please do not hesitate to contact me.
I can be reached at *** or at ###-###-####. Thank you and
have a great day
Thank you,
*** ***

Review: Laptop Battery Deopt is the most unprofessional, dishonest company I have encountered in a very long time. I ordered a battery and paid 19.99 for next day delivery. Instead, it took me several days to recieved the battery. To make matters worse, the battery DID NOT WORK! I have had it plugged in for several days and it has not moved from 4%! After several calls/emails to customer service I was informed that they will not send me a new battery until I return the old one which will take a week (it would make sense to allow the customer to return the battery in the packaging recieved from the new one). Clearly I was in dire need of the battery noting that I paid to have it delivered the next day! They also refused to reimburse me for the delivery charge. Lastly, the customer service rep Nick was extremely rude, condescending and spoke over me when I was talking. I will NEVER buy anything from Laptop Battery Deopt again!!!!!!! Don't waste your time or your money with this company. You will not get what you pay for."Desired Settlement: I have asked for a refund for the battery that does not work. I was informed that they will only refund my money after I return the old one which will take at least a week. However, they will not reimburse me for not receiving the battery next day which is what I paid for. They claimed that they believe I was "warned" that I may or may not get it next day which is unaccpetable. Called prior to submitting my order online and this was never mentioned. It should indicatate which areas qualify.

Business

Response:

Whom It May Concern:

I would like to address some of the concerns that the customer has in their complaint. First and

foremost, we want to apologize for the situation that this has been for the customer. We strive to

provide our customers with great products and great customer service, as evidenced by our 9.8 out

of 10 approval rating on [redacted].com. Unfortunately from time to time a transaction does

not go as planned and we try and do what we can to remedy the situation.

As stated on both our website and usps.com, Express shipping with USPS is

overnight to most of the US. There are certain areas of the country though that it takes two days.

It seems that unfortunately the customer happened to be located in one of those regions. We have a

warning about this posted at four different locations of our website, three of which are during

checkout; to try and make our customers aware that this is a possibility.

The customer states that they called before they placed the order and spoke to one

of our representatives and that they never mentioned this. Unfortunately there is

no way for me to know what was talked about during this conversation, or if this

was even discussed. The customer did however place the order themselves online and confirmed

during our conversation that they saw the warnings and were fully aware of this. The customer

stated that we should have every city listed that could be affected by this. I stated that we have

the same exact warning that is on usps.com. If we were to list every city the list could literally

be thousands of cities long, and there is simply no way for us to know every possible city. We can however

look it up for customers on request.

With regards to the battery not working, there is no way for me to be 100% sure what the exact

problem is. It is unfortunately a bit difficult to diagnose these sorts of things over the phone

and through email. Most likely it was simply a defective battery, but it is possible that there is

actually something wrong with the customers laptop. Again, there is now way for me to be certain.

We offered to do an exchange or return for the customer. Our policy, posted on our website, is that we need to get the battery

back before we can ship out a replacement when doing an exchange. We try and test the battery when

they get back here to see if we can figure out what the problem is. That way we can avoid the

hassle for the customer of receiving another battery that does not work. There is unfortunately

about a week turn around time because of shipping both ways. The customer opted to go with a

return.

We have already put a return in place for the customer and sent them a shipping

label to return the battery with. Once we receive the battery back here we will be issuing a full

refund, including the express shipping because of the troubles. I tried to explain this to the

customer, but maybe it was not clear that the full refund was to

include the express shipping fee.

Lastly I would like to offer an apology to the customer for them feeling that they

received rude customer service. I thought the conversation overall was calm and

polite other than the fact that they disagreed with our policies. The conversation

never seemed to get escalated in anyway so I’m sorry that they feel this way. Again,

I apologize for the situation and they’re feelings of how it was handled.

If there is anything else that I can do to assist in this situation please do not hesitate

to contact me. I can be reached at 858-­-497-­-6371, Monday-­-Friday, 9:00am-­-5:00pm Pacific Time.

Thank you for your time and have a great day.

Sincerely,

Operations Manager

Review: I purchased a laptop battery through the Internet from Laptop Battery Depot. Their website assured that all of their batteries were tested before being shipped and guaranteed to be good. They also advertised a guarantee that if the battery was not good, they would replace it with no questions asked. There were to conditions to this replacement policy visible, although there was a section of the website titled "Resources" that did not function, so I was unable to read what was in that section. However, I did not see any reason why that title would include issues about replacement policy or like issues, so I went ahead and ordered a battery for my laptop. When the battery arrived, the instructions with it said that it would need charging and explained what to do to charge it, which I followed. However, the battery never charged. This is when I became suspicious about the company and researched complaints and learned that not only were there others who had received what were apparently untested batteries, there were conditions on the company replacing the batteries or refunding the money. I then call the company and spoke with a representative and told him my situation. He researched and verified my purchase and offered to refund or replace the battery. In either case, I had to send the battery back first. However, I had learned in my research that there are other complaints on the Internet about this company sending out bad batteries, but also that they were requiring the buyer to pay shipping and handling charges, and even repacking charges if the battery was to be replaced, all of which would be deducted from the purchase price when refunded. I brought this up with the customer service representative and he verified this was true and said that this was disclosed on the website. I told him that I did not read that on the website, although there was a section of the website that when I went to open it created a popup that said that section was not functional. I got back on the website with the customer service representative still on the phone and this time that section "miraculously" opened and these charges were explained. I got fairly upset about this and told the representative that requiring people to go through the trouble to ship a defective $45 item back and pay the shipping, handling, and packing costs, and then have those charges applied again when a replacement is sent back and not disclose this in a transparent manner was unreasonable. He told me that the company was just trying to not lose money on defective batteries, and I told him that the company should be testing the batteries as they advertised before sending them out and that it was the company's responsibility to honor the purchase with a functional product. However, I acknowledged that the battery price was fair and I was willing to send the battery back and pay those charges for them to replace it with one that worked, but only on the condition that if it did not work that they would refund all of my money. He said that he could get his manager to agree to that. I asked he send me an e-mail to verify their willingness to do this, but they never sent the e-mailnDesired Settlement: I would like the desired outcome to be that this company come to recognized that it is not in their best interest to not honor their responsibility to provide a working product to their clients and honor that in full when the product is defective at their own expense and advertise with transparency. Not only will this create an more effective operational environment in which defective products were practically never sent out, it will build a reputation that in time would generate substantially more sales, especially from repeat customers and word or mouth. What they spend on replacing defective products would in time generate far more in sales. They way it stands right now, the word is out there that this company is not all above board.

Business

Response:

To Whom It May Concern:

We sincerely apologize for the inconvenience that this has caused

our customer. I have called them

today to get this all sorted out for them. I have set up an exchange for the customer and sent them a

shipping label to return the defective battery. I have also given them my direct number so that if any

further issues come up I can personally help them. He has assured me that he will be taking down this complaint

once he receives once he receives his replacement battery.

I’d like to quickly address some of his concerns that he pointed out

as well. With regards to bad reviews, on resellerratings.com, which is the

biggest online rating website, we currently have 6,633 ratings. Our current ratings are a 9.46 out of

10 rating and 4.5 stars out of 5. If

you would like to check our ratings and reviews they can be found at this link:

I am not sure where he found the bad reviews, but I feel that our

ratings on resellerratings.com do a good job at showing that the majority of

our customers are very happy with our service. Whenever we do get a bad review I personally call them to

try and fix the situation.

As far as the policies page, I am not sure why the Resources tab was

not functioning, but we did not make it miraculously function while we were on

the phone with him. My best guess

is that our site was experiencing some technical difficulties the first time

since a pop up showed up saying it was currently not functioning. It sounds like a case of bad timing and

we sincerely apologize for the inconvenience.

In regards to testing the batteries, we do randomly test the

batteries when we get them from the manufacturer, but every now and then a bad

apple slips through. We in no way

want to or would purposely send a customer a defective battery. It’s bad for both the customer and

us. We are very sorry that this

happened to the customer and we are taking steps to get this corrected.

If there is anything else that I can do to help in this situation

please do not hesitate to contact me.

I can be reached at [redacted] or at ###-###-####. Thank you and

have a great day.

Thank you,

Consumer

Response:

Dear Revdex.com:

My name is [redacted]. I filed a complaint to the Revdex.com regarding a problem I had with a San Diego company.

I do not know my complaint number, but the complaint has been resolved by the company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Bought a new battery for my Dell Inspiron on 1/25/14. By May my laptop was dead - wouldn't turn on. I called my computer repair person, thinking the computer was dead. He took out the battery and suddenly the laptop started working (when plugged in). When he put the battery back into the computer, it didn't work again. Clearly, the battery is defective (I have the original Dell battery in the computer now and it works fine but won't hold much of a charge.)

I wrote Laptop Battery Depot to ask how I could return the battery. No response. My order number was [redacted] and I paid $59.95 for the battery (I have receipts). Their website claims that they guarantee their batteries for two years. Mine didn't even last four months.Desired Settlement: I do not want another of their faulty batteries. I would prefer a refund of my money.

Business

Response:

We are very sorry to hear that the battery has died on you. I'm not sure exactly what went wrong, but that is why we have a two year warranty on our products, and we would be happy to assist you in getting an exchange. I looked through our emails to see if I see one from you, but cannot find any record of receiving any emails from you. I apologize for the inconvenience, but that must be why we never contacted you back. I will have one of our customer service representatives follow up with you to assist you with getting you a working battery. If you feel like contacting us first we can be reached at ###-###-####, Monday-Friday, 7:30am-5:00pm PT, or at [email protected]. Again, we are very sorry for the inconvenience and we look forward to the opportunity to resolve this issue for you. Thank you for your understanding and have a great day.