LaQuinta Inn & Suites Reviews (1)
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LaQuinta Inn & Suites Rating
Address: 1201 Avenue H, Carter Lake, Iowa, United States, 51510-1595
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6332.lq.com
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Review: This hotel is badly dilapidated. For starters, my door wouldn't lock from the inside. I feel like a victim waiting for it to happen. The toilets won't flush, I had to fill garbage cans and dump water in the toilet to flush it. The shower doesn't work. The sink did not work. The air conditioner had visible mold and dirt all over the intake. There are ashes and cigarette butts on the floor and behind the night stand. There are roaches in this room. I photographed and took videos of this as well.Desired Settlement: I don't want anything other than them to correct this before someone dies from this nastiness. I don't feel safe being here.
Business
Response:
Dear [redacted]:
In re of the above complaint ?led by [redacted]. This matter was handled inmediately upon [redacted] coming to the front desk. In fact [redacted] is still a guest in our
hotel. [redacted] was moved to another room at the time of his complaint. The issues mentioned in his complaint have been corrcted by our maintenance department. At this point. I do not understand why [redacted] ?led. a complaint with the Revdex.com. Our hotel and its brand handle complaints immediately and we try to reconcile any diserapancies. I thank you for the heads up and I hope I have answered this correctly. I will speak with [redacted] again and do whatever -it takes to satisfy this customer.
My thanks for your correspondence in this matter.
Respectfully,
Baymont Inn & Suites
New Orleans
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,