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Laramee Dry Cleaners

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Laramee Dry Cleaners Reviews (1)

There are three complaints against Laramee Cleaners in Pittsfield, MA.There are (to my knowledge) two stores -one in Great Barrington and one in Pittsfield. The Pittsfield store in minimally staffed and at some point over the winter (XXXX) a hand printed sign was posted telling customers that until April the store hours would be 3-6pm. However, when we went to pick up some dry clean items on the day that they were scheduled to be ready the store was not open during their posted winter hours of 3-6pm. When we called the Great Barrington store and spoke to the manager [redacted] no apologies or compensation were offered- we were simply told to return to the store the following day.The second event is concerning a pair a pants brought in to be hemmed. The printed receipt stated 'ready by 5pm on Wed 4/2/14'. When I went in to pick the pants up on 4/2/14 I was told the pants had been hemmed, but needed to be brought back to Great Barrington to be pressed and they would be ready on Friday. Again I spoke to the manager [redacted] and expressed my disappointment in Laramee and that I wanted a discount for my inconvenience. I was told no, that they did not stand by the ready by date posted on their receipts, that no discounts were given for work not completed on time.The third complaint I would like to post is in regards to Dodd-Frank Act, this company has a policy of not accept credit cards for less then $15. The act states that 'merchants can set credit card minimum purchases of up to $10' and would be at risk of losing their ability to accept[redacted] by requiring a minimum of $11 or more. Setting a higher credit card limit then the Dodd-Frank act is another inconvenience and shows a lack of customer service.Product_Or_Service: Dry Cleaners/ AlterationsOrder_Number: [redacted]Desired SettlementI would like a refund for a % of the money I paid for both the dry cleaned items I was not able to pickup because store was not open and for hemmed pants . To be some discussion on their use of a $15 credit card minimum, their inability to guarantee when the work is to be completed- I don't think it is right for them to say the work will be completed in a certain amount a time and then it not be done- and the correct posting of hours for customers with items held captive in their store.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@gmail.comHello Ms [redacted],I am responding as a representative for Mr. [redacted], who is the owner of the Laramee's Cleaners.Firstly I apologize for your inconvenience and the poor response you haved received from [redacted] who is not the manager at Laramee's.Addressing the first complaint, do you remember the month that this had occurred on? And was [redacted] the only employee that you spoke with regarding all three cases?For now, I will tell Mr. [redacted] what had happened and see if he is willing to compensate. I will also go over the Dodd-Frank Act with Mr. [redacted] to see if this policy can be revised.If there is anything else I can help you with please do not hesitate to call or respond.Thank you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was specifically told [redacted] was the manager twice! If she is not nor has never been the manager you staff should be advices NOT to give false information to customers trying to resolve problems. March.

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Description: Clothing - Retail

Address: 396 Stockbridge Road, Great Barrington, Massachusetts, United States, 01230


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