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Laramie Dental Arts, P.C.

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Laramie Dental Arts, P.C. Reviews (3)

This letter is in response to the recent complaint
registered against Laramie Dental Arts (LDA). 
After a thorough review of this situation, it has been determined the
complaint was a result of miscommunication and misinformation from the
patient’s insurance company to both LDA and...

the patient.  A conference call was made to the patient by
the LDA owner, office manager and patient care coordinator apologizing and
explaining the situation.  The patient
states to understand and that she’d attempt to remove the complaint.  Many options were offered to the patient to
help make her feel more comfortable and she states the situation had been
adequately resolved.  The patient further
apologizes for the misunderstanding.  LDA
and the patient agree that the insurance company is the source of
dissatisfaction for both parties and every attempt is being made to appeal
their decision by LDA and the patient.
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: After contacting the insurance company, they informed me that the dental office failed to request pre-approval of services before they were rendered which they state is the dentists office responsibility. The insurance company also sent out an explanation of benefits to both me and the provider stating that I was to be charged no more than 793.00. The dental office says they never received this and once presented with this they said that since the insurance company plan wasn't covered in their office that the insurance company can't tell them what to charge their customers. I attached the explanation of benefits. I was also told that they verified my coverage on the date of service. The dentist office said that since they received a fax back from the insurance company stating that I was covered on the date of service and that it was the insurances fault for not telling them that my plan wasn't accepted in their office. The insurance company told me it was the dental offices responsibility to get pre-approval for service before they are rendered, not just check to see what my plan covers. I have attached the form the dental office said they received back on the day of service stating that I was covered at their office which they failed to do. I also do not appreciate that my concerns weren't acknowledged until the was contacted. I contacted the office and tried to sort things out before contacting the and nothing was done. I also was asked by the business owner and by the office manager to remove my complaint to the and did not considered doing such. I was caught off guard by the request and did not want to cause any more conflict between myself and the office by saying that I would not. I will not retract my complaint because the office still is not admitting responsibility for any part of this mess. I am the person who was extremely inconvenienced by this transaction and the office is making it out to be completely the insurance companies fault as well as blaming me, the customer, by claiming that I apologized for what happened. 

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Address: 352 N 4th Street, Laramie, Wyoming, United States, 82072


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