Laramie Tire Factory

[redacted] Dear Representative, There will be no refund in this matter It is not our company policy to take a customer's word about what is wrong with their vehicle It is company policy to do our own diagnostic to determine what is wrong We had additional time involved dealing with the customer's after market warranty company There was no additional charge for that because he was not quoted any administrative fees He was however, quoted a diagnostic fee and the prices that he was charged for the battery, alternator, and labor to install them We called the customer with the estimate after the warranty company informed us they would not cover these repairs At that time the customer gave us the ok to proceed with the repair As for the window being left down, the out side door handle is broken The window was left halfway down so we could get in the vehicle to move it as needed for repairsSincerelyTroy T [redacted] Managing MemberLaramie Tire FactoryNorth 3rd StreetLaramie, Wyoming 82072Phone: (307) 745-4004Fax: (307) 742-3061E-mail: [email protected]

Complaint: ***
I am rejecting this response because:
I did ask how much it would cost and both times ignored and how would I charge my customer for a flat tire on my trailer? Obviously I had no choice but, to sign the receipt or have the tire taken off my trailer$a mile is unheard of! not even your national transport companies charge that but, this company does because they know they got you buy ringer and you have no choice
They are nothing less than crooks!
Regards,
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Dear Representative, There will be no...

refund in this matter.  It is not our company policy to take a customer's word about what is wrong with their vehicle.  It is company policy to do our own diagnostic to determine what is wrong.  We had additional time involved dealing with the customer's after market warranty company.  There was no additional charge for that because he was not quoted any administrative fees.  He was however, quoted a diagnostic fee and the prices that he was charged for the battery, alternator, and labor to install them.  We called the customer with the estimate after the warranty company informed us they would not cover these repairs.  At that time the customer gave us the ok to proceed with the repair.  As for the window being left down, the out side door handle is broken.  The window was left halfway down so we could get in the vehicle to move it as needed for repairs. SincerelyTroy T[redacted]Managing MemberLaramie Tire Factory1457 North 3rd StreetLaramie, Wyoming 82072Phone: (307) 745-4004Fax: (307) 742-3061E-mail: [email protected]

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Dear Representative, There will be no refund in this matter....

 It is not our company policy to take a customer's word about what is wrong with their vehicle.  It is company policy to do our own diagnostic to determine what is wrong.  We had additional time involved dealing with the customer's after market warranty company.  There was no additional charge for that because he was not quoted any administrative fees.  He was however, quoted a diagnostic fee and the prices that he was charged for the battery, alternator, and labor to install them.  We called the customer with the estimate after the warranty company informed us they would not cover these repairs.  At that time the customer gave us the ok to proceed with the repair.  As for the window being left down, the out side door handle is broken.  The window was left halfway down so we could get in the vehicle to move it as needed for repairs. SincerelyTroy T[redacted]Managing MemberLaramie Tire Factory1457 North 3rd StreetLaramie, Wyoming 82072Phone: (307) 745-4004Fax: (307) 742-3061E-mail: [email protected]

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To whom it may...

concern,
I pride myself on my fast & expert road service.  I have the nicest tire trucks on the road in this area.  It takes money to maintain these truck and to pay the techs that operate them for their hard work and anytime availability.
 
On that Saturday I took a call for a customer that needed help over by Elk Mtn.  The customer never once ask how much it would cost, only how long it would take.  I called my tech and he was at the shop within 15 minutes the tire was already loaded so he jumped in the truck and was gone on his day off. 
 
The rate for my Fleet trucks is $125/hour with a minimum of 2 hours and $2.00/mile one way per [redacted].  Normal day rates are $100 for the service call and $4.00/mile one way.  My over the road 2 ton truck is $150/hour and $5.00 per mile one way, normal rate is $125 for the service call and $5.00/mile one way.  These costs pay for the fuel, insurance, maintenance on the truck, and my tech’s wages.  We did not charge him overtime rates only regular rate, even thou Saturday is overtime. Saving him $50.
 
My service was fast and got him off the side of the road within the hour.  The ticket was signed at the time of service and no complaint was made at that time.  The only comment made to my tech was that it didn’t matter what the charge was he was going to make his customer pay for it any way.  To me it sounds like someone wanted me to go 50 miles for nothing, I just don’t do that.  He was charged no more than anybody else that I have assisted in the past 15 years. 
 
In conclusion I will not be issuing a refund of any amount.  Attached is a copy of the signed invoice authorizing us to run his credit card for $522.11 and a copy of the credit card receipt showing that we ran it only for the authorized amount.  No highway robbery took place here.
Regards,
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