Sign in

Larchmont Chrysler Jeep Dodge

Sharing is caring! Have something to share about Larchmont Chrysler Jeep Dodge? Use RevDex to write a review
Reviews Larchmont Chrysler Jeep Dodge

Larchmont Chrysler Jeep Dodge Reviews (4)

Review: I have a 2004 Jeep Grand Cherokee. There is a current factory recall for a part that needs to be replaced. I've tried for over 4 months to get the dealer to replace this and they continuously claim that they dont't have the parts and won't be getting them soon. I do not feel safe driving my vehicle over an hour to the next area for a recall that can be done 5 minutes from my home. This is both an inconvenience and a safety issueDesired Settlement: I would like my Jeep part to be replaced as the recall states.

Business

Response:

The business has responded. Please see below:TO WHOM IT MAY CONCERN, WE DO NOT RECALL THAT THIS CUSTOMER HAS CALLED US IN THE PAST FOR PERFORMING HIS RECALL. WE GLADLY CALLED [redacted] AND MADE HIM AN APPOINTMENT FOR APRIL [redacted] 2015 TO PERFORM HIS RECALL. HIS RECALL SHOULD BE DONE IN ONE BUSINESS DAY. WE DO HAVE THE PART FOR HIS VEHICLE AND WE WILL COMPLETE HIS RECALL. IF THERE IS ANY OTHER QUESTIONS I CAN BE REACHED AT ###-###-#### OR EMAIL AT [redacted] SINCERELY, [redacted]

Review: I brought my 1992 Jeep Wrangler Renegade to get gas tank repaired. When I picked it up from Larchmont Jeep Dealer Service Dept. and after I paid, I noticed there was additional damage to my vehicle. Both right and left side rear wheel "fender liners"were cracked around the screws and other tears in the liners also noticable. This occurred on 3/**/14. The dealer agreed they created the damage. I left my car to be repaired. I found out the parts are no longer available. The Dealer made several feable attempts to correct the problem, however, none of their "quick fixes" resulted in proper and satisfactory repair. My car remained at the dealer until 6/**/14, an ubelievably long time, until they told me they are done trying to fix it and I have to live with it the way it is. Additionally, when I went to pick it up, they listed on the repair order that my car is unsafe to drive and asked me to sign it. I refused as the car passed inspection and also was just in their shop to get gas tank repaired and they said nothing about this on that invoice or to me. I believe they were upset becuse I was demanding my vehicle be repaired to proper and satisfactory levels, something they refused to do as it may be very expensive. I would not sign, they would not release my vehicle to me so I had to call the police. Police came, inspected vehicle and told dealer to release it to me. The dealer was taking advantage of me by keeping my car for long period of time, not repairing to satisfactory level and then trying to keep me from driving it. Through this complaint, I would like to make others aware and also have the dealer pay to have both rear wheel fender liners properly repaired to satisfactory level. This is important becuase they do not make them any more. Thinking back...I took my vehicle to a registered Jeep dealer/service station becuase I thought they were experts and would understand the rarity of my vehicle and also to repair without causing further damage...I'm dumbfounded that after the Mechanic broke one side that he didn't stop and say something, he went ahead and broke the other side too and then they tried to pass it off to me without telling me. The entire staff including the [redacted] were extremely rude and obnoxious to me, belittling my vehicle and telling me it was a "piece of junk", quote. When I had it inspected by another Jeep Dealer, the report stated the vehicle was in fine working order and only needed some general maintainance. I have the inspection report to prove it, something Larchmont Jeep did not provide...they just added to bottom of work order as a line item and tried to get me to sign it for some reason.Desired Settlement: I sent the dealer a letter providing two options for settlement, they never responded. At this point I would liket $2,000 so I can have repairs made at another repair shop.

Business

Response:

The business has responded. Please read below:

IN RESPONSE TO [redacted]'S CLAIM, IN OUR BEST EFFORTS TO REPAIR HIS REAR PLASTIC SPLASH SHIELDS , WE REPAIRED THEM AS REQUIRED . WE HAD THEM PROFESSIONALLY REPAIRED , BETTER THAN NEW. NO CRACKS OR DEFECTS WERE PRESENT. THIS VEHICLE ALSO HAS SAFETY ISSUES WHICH MAKE THE CAR UNDRIVABLE. COMPLETE FRAME RUSTED THROUGH. BRAKE LINES AND BRAKES COMPLETELY ROTTED. HIS CLAIM FOR 2000.00 DOLLARS IS TOTALLY UNJUSTIFIED. HIS CLAIM IS MERELY TO TAKE ADVANTAGE OF OUR DEALERSHIP AND TO MAKE A PROFIT. HE WAS UPSET TO THE FACT THAT WE WERE NOT WILLING TO REPAIR OTHER ITEMS ON HIS VEHICLE FOR FREE. WE DID NOT WANT TO ASSUME FURTHER RESPONSIBLITY FOR ANY OTHER REPAIRS MADE TO HIS VEHICLE. PHOTOS OF THE VEHICLE ARE AVAILABLE WHICH SHOWS THAT THE CAR IS A SAFETY HAZARD NOT ONLY TO HIM, BUT TO OTHER PEOPLE AND DRIVERS ON THE ROAD. [redacted] BELIEVES THAT HIS VEHICLE IS A ROAD WORTHY CAR. HOWEVER IT IS NOT. ANYONE WHO INSPECTS THIS VEHICLE WILL SEE THAT NUMEROUS SAFETY ISSUES ARE PRESENT. AS I STATED EARLIER WE REPAIRED THE SLIGHTLY CRACKED SPLASH SHIELDS WHICH HAD SMALL CRACKS, WHICH WERE DUE TO AGE AND THE PLASTIC BEING VERY HARD AND BRITTLE. WE ACTUALLY MADE THEM STRONGER, AND HE WAS HAPPY WITH THEM. HIS FEELING IS THAT WE OWED HIM MORE THAN THAT. HE WANTED SHOCKS FOR FREE, AND EXHAUST SYSTEM, WHICH IS COMPLETELY ROTTED , FOR FREE. WHEN WE TOLD HIM THAT WE ARE NOT WILLING TO DO SO, THAT IS WHEN THIS SITUATION CAME ABOUT. I DO HAVE PHOTOS OF THE REPAIRED SPLASH SHIELDS, WHICH SHOWS THAT WE REPAIRED THEM THE BEST WAY POSSIBLE.

THANK YOU FOR YOUR TIME AND COOPERATION IN THIS MATTER.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Larchmont Jeep Dealership's response is not acceptable for many reasons...First, lets stick to the issue at hand which is the severly broken splash guards. Not only did they break one side, they continued with the job without notifying me of the issue and then broke the other side. When I went to pick up my car for the initial job (leaking gas tank), I paid, recieved my invoice WHICH HAD NO NOTICE ON THE INVOICE OF MY VEHICHEL BEING A ROAD HAZARD and went to my car to drive home. I decided to inspect my car prior to leaving Larchmont Jeep Dealer and found that they had damaged my vehicle. I went back inside to get [redacted], the [redacted] agreed they had damaged my vehichel and would repair. After 3 months and 3 attempts (their first attempt, was mearly painting the damaged parts with heavy undercoating to hide the damage) I would not accept their repairs as they are not acceptable, and Larchmont Jeep was not happy with me. This is when Larchmont Jeep Dealer started getting nasty with me and began the story of my car not being safe to drive, I had to get the Police to come to make Larchmont Jeep release my car to me. I have the police report (which is filed at [redacted] Police Dept) as proof. My car had past "passed" state inspection and I just got that renewed post this incedent, so may car is in fact safe to drive. Additionally, I took my car to [redacted] Jeep Dealer for an officail 9 point inspection and the report was clear with minor general maintainence required, my car is completely safe to drive. An official 9 point inspection is actual proof verse verbal comments and notes from Larchmont Jeep. With all that said, the damaged parts are not hard and brittle as declaired by another body shop who I also had look at them. The statement that Larchmont fixed "better than new" is confusing to me as I don't know what that means especially if they allege the parts are hard and brittle, how can they make them "better than new". Their final attempt to repair has resulted in the paint from the original repair attempt still remains, hiding the problem. In the end, I do not trust Larchmont Jeep and would suggest they do not have professional staff which are honest with customers, nor treat them properly. This is cleary noticable by this incedent and the fact they had my car for 3 months, an unacceptable amount of time to make repairs. Attached is one picture of the original damage. I have a lot of proof which files are too big to attached to this response but happy to supply, including many pictures showing damage, original invoice from Larchmont Jeep releasing my vehicle when I paid for the gas tank leak, Police Report, Final Invoice From Larchmont Jeep which notes same miles on it for my car as the original Invoice (therefore nothing could have changed condition of my car between the two invoices), I have filed complaint with Chrysler Customer Care and also have 2 state inspections "passed" reciepts. All the other statements about I wanted other repairs for free are completely untrue, Larchmont Jeep actually offered to make "other" repairs as compensation as they did not want to provide me a cash refund and I don't think they could properly fix what they had damaged...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:

[redacted]

DEAR MID HUDSON DISPUTE SERVICES,

IN RESPONSE TO THE MOST RECENT UPDATE TO THIS CASE , WE WOULD LIKE TO CLOSE WITH STATING THAT WE BELIEVE THAT ALL THAT COULD HAVE BEEN DONE FOR [redacted] HAS BEEN REACHED

TO WITHIN REASON. WE HAVE BEEN , TO THIS POINT, ACCOMODATING IN THE REPAIR OF THE SPLASH SHIELDS WHICH HE CLAIMED TO HAVE BEEN DAMAGED WHILE THE CAR WAS BEING REPAIRED FOR HIS

FUEL LEAK CONCERN. IN OUR ESTIMATION, FOR US TO GOODWILL ANY FURTHER REPAIRS FOR THIS VEHICLE IS BEYOND REASON AND AT THIS POINT , [redacted] HAS BEEN VERY UNREASONABLE. WE

REPAIRED THE SPLASH SHIELDS WHICH WERE DAMAGED, AND AS I STATED IN THE PREVIOUS RESPONSE, [redacted] WAS FINE WITH THE REPAIR, UNTIL HE DEMANDED SOME OTHER KIND OF GOODWILL

ON OUR PART. FOR INSTANCE, HE WANTED A NEW EXHAUST SYSTEM FOR NO CHARGE OR SHOCKS . WE BELIEVE THAT ALL OF OUR EFFORTS WERE SUFFICIENT ENOUGH IN THIS CASE, AND FOR US TO

REPAIR OTHER ITEMS FREE OF CHARGE WAS OBSURD. AT THIS POINT, [redacted] IS CLEARLY TRYING TO TAKE ADVANTAGE OF OUR COMPANY. AS YOU KNOW, THERE ARE MANY BUSINESSES THAT

PROBABLY WOULD HAVE DONE NOTHING IN THE FIRST CASE OF TRYING TO REPAIR THESE SPLASH SHIELDS. BUT WE DID . IN FACT WE MADE THESE PANELS BETTER THAN THEY WERE ORIGINALLY.

I ATTACHED PHOTOS OF THE REPAIRED SPLASH SHIELDS WITH THIS LETTER, SO THAT YOU COULD SEE THAT THESE PANELS ARE FINE. ALSO I DID ATTACH PHOTOS OF THE CAR'S SERIOUS RUST ISSUES WHICH

CLEARLY OUTWEIGH THE CONCERN FOR THE SPLASH SHIELDS. AS I STATED EARLIER, THIS CAR IS UNSAFE TO DRIVE AND RUST IS JUST EATING THIS CAR AWAY. THIS CAR IS NOT ONLY A SAFETY HAZARD

TO [redacted], BUT TO OTHER PEOPLE ON THE ROAD. I KNOW HE STATED THAT HE WENT TO ANOTHER CHRYSLER DEALER AND STATED THAT THE CAR PASSED A 9 POINT INSPECTION , BUT AS YOU COULD

SEE FROM THE PHOTOS IT IS EVIDENT THAT THIS CAR SHOULD NOT PASS THE NEW YORK STATE SAFETY INSPECTION. IT WOULD BE ILLEGAL TO PASS THIS VEHICLE , IN ITS CURRENT STATE.

I CONCLUDE THAT THIS CASE HAS BEEN TAKEN TO AN UNREASONABLE EXTREME. CLEARLY, [redacted] HAS SOUGHT OUT TO DISCREDIT US THROUGH ALL SORTS OF MEDIA OUTLETS AND IS

CONTINUING TO DO SO. I BELIEVE HIS INTENT IS TO HURT OUR ESTABLISHMENT ANY WAY HE COULD. THIS IS A SAD DISPLAY OF TRYING TO TAKE ADVANTAGE OF A REPUTABLE DEALER WHO HAS

BEEN SERVING THIS COMMUNITY FOR OVER 50 YEARS. WE HAVE MANY REPEAT CUSTOMERS AND ARE SOUGHT OUT BY MANY TO HAVE SERVICE DONE HERE.

I REGRET TO SAY THAT DUE TO ONE INDIVIDUAL, THESE DAYS , THIS SLANDERING PROCESS THAT [redacted] HAS PERFORMED SO FAR COULD HURT A DEALERSHIP THAT HAS WORKED SO HARD

TO HELP PEOPLE SERVICE THEIR CARS. UNFORTUNATELY, FOR DEALERS , WE ARE LEFT TO DEFEND OURSELVES .

PLEASE RESPOND THAT THIS RESPONSE WAS RECIEVED BY YOUR COMPANY.

THANK YOU FOR YOUR TIME AND COOPERATION,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The parts on my Jeep which Larchmont Jeep damaged are not repaired properly. I have attached all supporting evidence that proves Larchmont Jeep did not repair my vehicle after causing damage while in their service station for other repair. The real evidence provided (12 pages in total, numbered at top of each page, and additional photographs) include the following: Page 1 and 2 are Estimates to correctly repair my Jeep from a reputable and highly rated body shop. Page 3 is the work order from [redacted] Jeep including my request for a complete 16 point inspection of my jeep. Page 4 and 5 are the Vehicle Inspection Report from [redacted] Jeep with comments stating my Jeep needs only general and normal maintenance (NO SAFTY ISSUES FOUND). Pages 6 and 7 are the invoice for the Vehicle Inspection with explanation of work completed and charges to me. Pages 8 and 9 are the Police Report from Town of [redacted] from when Larchmont Jeep refused to release my vehicle to me when I went to pick it up and after they refused to repair it further and to my satisfaction. This police report also notes that my Jeep passed NY State Inspection. Page 10 is the Larchmont Jeep work order form Larchmont Jeep’s [redacted] and Larchmont Jeep’s [redacted] tried to make me sign in order to release my vehicle. On this work order please note that they stated they did me good will by fixing by tailpipe when in fact they damaged this too when making other repairs. On this work order please note the comments Larchmont Jeep [redacted] and [redacted] wrote that clearly states my vehicle is NOT SAFE TO DRIVE and furthermore a ROAD HAZARD. Also please note the mileage on this work order is 84,922 and date of 6/**/14. Page 11 is the work order I received from Larchmont Jeep [redacted] acknowledging they caused damage to may Jeep while making another repair to the gas tank and stating they will “REPLACE LEFT AND RIGH REAR PLASTIC WHEEL HOUSING N/C” (NO CHARGE). Please note the date of 3/** and mileage of 84,922. Page 12 is the original invoice showing payment for services for the original gas tank repair. Please note [redacted]’s hand written note at the bottom of page acknowledging Larchmont Jeep caused damage to my vehicle and he was ordering the parts to repair at no charge. The difference between page 11 and 12 is that I asked for an official write up of the damage and did not want a hand written note acknowledging the damage Larchmont Jeep caused to my vehicle. ALSO PLEASE NOTE ON PAGE 12 INVOICE THAT THERE IS NO MENTION OF MY VEHICLE BEING UNSAGE TO DRIVE AND A ROAD HAZZARD TO OTHERS. I FIND THIS ODD BECUASE THE MILAGE ON THIS INVOICE IS THE EXACT SAME MILAGE (84,922) AS THE MILAGE ON PAGE 10 WORK ORDER IN WHICH LARCHMONT JEEP STATES MY VEHICLE IS UNSAFE. MY JEEP WAS AT LARCHMONT JEEP FROM 3/**/14 TO 6/**/14 (105 DAYS) BEING REPAIRED, IT WAS NOT DRIVEN ONE MILE, YET LARCHMONT JEEP ([redacted] AND [redacted]) NOW STATE MY CAR IS UNSAFE TO DRIVE. I AM THE CUSTOMER AND I BELIEVE LARCHMONT JEEP ([redacted] AND [redacted]) ARE BULLYING ME AND TAKING ADVANTAGE OF ME BECUASE THEY DO NOT WANT TO INVEST THE MONEY IT WILL TAKE TO FIX MY JEEP CORRECTLY. I HAVE PROVIDED ALL EVIDENCE THE PROVE LARCHMONT JEEP IS NEGLEGENT ON THIS REPAIR AND NEED TO BE HELD ACCOUNTABLE FOR THEIR ACTIONS AGAINST ME. THE KICKER TO THE ENTIRE ISSUE IS THE DAY I WENT TO PICK UP MY JEEP FROM THE ORIGINAL GAS TANK REPAIR (3/**/14), IS THAT LARCHMONT JEEP DID NOT NOTIFY ME THEY DAMAGED MY CAR...THEY WERE FINE WITH ME PAYING AND LEAVING...HOWEVER I INSPECTED THEIR WORK AND FOUND THE DAMAAGE...DAMAGE THAT WAS OBVIOUSLY VISIBLE AND KNOWLING MADE, BUT THEY CHOSE NOT TO TELL ME (THE CUSTOMER). It took Larchmont Jeep and unreasonable amount of time (105 days) to try and fix my car, I believe they dragged their feet and made it painful for me. I believe they just wanted me to accept their unacceptable work. I have provide proof, Larchmont Jeep has provide nothing but fabricated comments, lies and self-proclaimed reputation and community service. The pictures Larchmont Jeep provided were mostly of my vehicle, not even of the parts in which I am filing this complaint. I am very pleased that we live in a day and age in which we can hold Businesses accountable for their mistreatment of customers and their property. It is sad that Larchmont Jeep ([redacted] and [redacted]) have nothing to do but blame me (a paying customer) when they are held accountable and have no reasonable answer. Thank you Mid-Hudson Revdex.com for hearing this complaint and I hope at the very least this will make others aware.

I have also provided a couple additional pictures. 1/ One of the repaired parts that clearly shows heavey painting ove a screw, in affect, hiding the crack and damge to the part. If you match this to the other picture I sent you will notice the difference. Additionally, I never gave Larchmont Jeep approval to paint my vehicle. 2/ picture of latest NY passed inspection sticker on my jeep, note this was inspected and passed in October 2014. 3/ Picture of my jeep.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I order the a 2015 Sahara jeep wrangler unlimited in hydro blue pearl, with dual top. I told the dealer [redacted] that I wanted the jeep to be the same color as the body of the car. [redacted] as me was sure I didn't want another I told him no that the hydro blue pearl is what want . iwas told by [redacted] and the other dealer [redacted] that they had to order the jeep. When I went to pick the jeep up a week later on november * 2014 saturday . the jeep they order for me was hydro blue pearl but the hard top was black. as soon as I saw the jeep I told [redacted] the dealer that`s not what I want . [redacted] then stated to me that the car didnt come in dual top in if the hard top was same color as the body of the jeep. I believed he so bought the jeep he order. Two day later I called the sales department [redacted] who stated to that the jeep does come in dual top in the color I wanted so mrs [redacted] lied to me . They also did not give me a itemize billed , I think they took advantage of because I'm a femaleDesired Settlement: cancel contract

Business

Response:

[redacted] came into our dealership with specific wants in her car. She NEVER mentioned the same colored top until after delivery. She was sent a copy of the window sticker days before the car was located,which she approved, and in the window sticker she was sent it clearly mentions black top on the vehicle. [redacted] came in , saw the car we located for her, signed, and drove it home. Days later she changed her mind and wanted the same color top. We told her we can order it for her and gave her a price. She said we should just give it to her for free. Which is something that if we could do we would do just to please the customer, but [redacted] got such a great deal that there just wasnt any money left to do such a thing. For her to take this out on our salesamn and this dealership is just wrong and unjustified.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the statement the dealer made is false. They did not send me any sticker they order the wrong jeep and told me that the jeep didn't come in a solid come with the dual top. I believe them because were the dealers. That was the only reason I took the car. I call they sales department and spoke to salesperson [redacted] who told me the jeep came in dual top in the solid color. I call to no resolve. If jeep was more money the way I order it them should have told me I would have paid for it. I believe they order wrong jeep and lied to me to make the sale.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below: To whom it may concern: I am responding to a complaint made by [redacted]. As [redacted] of Larchmont Chrysler Jeep Dodge, I personally spoke to [redacted] on several occasions about the Wrangler that she wanted to purchase and went over the options and pricing with her. I presented several options to her and there was never a discussion about a matching color hard top. In fact the Jeep Wrangler in the Hydro Blue color that was in our showroom had a black top. When we finally agreed on the a price and all the options that she wanted, [redacted] our sales person texted the window sticker to [redacted] with all the options on it and she agreed on that vehicle. I have enclosed a copy of the text message for your review. Please let me know if you have any further questions. Regards, [redacted] Larchmont Chrysler Jeep Dodge Ram [redacted]

Review: Brought my 1992 Jeep Wrangler Renegade to get gas tank leak repaired. When I picked it up, there was addtional damage done to the vehicle. Both the right and left read wheel fender linders were cracked around the scews along with other cracking. This happened on 3/**/14. Unfortunately, I paid for the repairs and have no leverage to get my vehicle repaired correctly in a timely manner. My car is still sitting at the service station and it is not 5/**/14. The Dealer's Service station is attempting to make "quick" fix and not repair back to condition pre-damage. They keep making excuses and keep having me come out to see how they have tried to repair and it is not acceptable...they have used other plastic parts and paint to try and cover the damage and get me to sign off on it. They are taking ther time and not making this a priority and may car has not been in my possession since April **.Desired Settlement: The damaged parts need to be replaced. I also want compensation for not having my vehicle for nearly 3 months. The original gas tank repair cost $489. I would like that charge refunded as good will back to me.

Check fields!

Write a review of Larchmont Chrysler Jeep Dodge

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Larchmont Chrysler Jeep Dodge Rating

Overall satisfaction rating

Description: AUTO DEALERS-NEW CARS

Address: 2533 Boston Post Rd, Larchmont, New York, United States, 10538

Phone:

Show more...

Web:

This website was reported to be associated with Larchmont Chrysler Jeep Dodge.



Add contact information for Larchmont Chrysler Jeep Dodge

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated