L.A.R.E. Marketing Group LLC

Company Response: The most important thing to note is that we care about the experience and services delivered to all of our clients. Our team achieves success only when our clients are successful with our services. We takeseriously any issues, problems or concerns our clients experience and... bring to our attention. We do offer a comprehensive set of services and resources that help our clients achieve their business goals. The scope and description of our services are readily available on our website and reinforced verbally and in writing to all of our clients. No where do we imply that we are a Brokerage or use real estate agents in our prospecting center. We are proud of and do promote the specialized lead generation training of our prospectors. We do not use the word Brokerage or real estate agency in any of our marketing material or sales scripts. Our Corporation was founded by Real Estate brokers and we have a sister company that is a Real Estate Brokerage. We leverage that experience to understand what services and resources to support our real estate clients. We do stipulate in our contracts that real estate agencies that engage us have approved that our services fall within any industry regulations and guidelines for their respective states. That is why we make available all call scripts and even offer the opportunity to hear a call role play before engaging our services. In the case of the complainants, [redacted] and [redacted] , we even revised the call script to incorporate their requested changes. Our normal practice is to make it clear that it is our prospecting company, not a real estate agency, calling to make inquiries. Regarding not getting appointments within a 15 mile radius. We make it clear that in order to provide the volume of qualified leads we commit to, our clients must agree to travel up to a 15 mile (birds flight) radius from their targeted zip code areas. Not simply 15 miles, but !5 mile radius from the zip codes clients provide. The data used to draw the necessary zip codes are commercially available - industry standard. Occasionally the lists provide some properties outside of the desired radius. We do NOT count any leads that fall outside of the clients stated territory. Clients simply notifies us that there is a distance issue with the property. The lead is withdrawn and not counted towards their deliverables ·No questions asked. We did offer to demonstrate the existence of and daily utilization of the [redacted] 's comprehensive Drip Marketing campaign. Independently verifiable by a 3'd party service as having been created for them on April 13, 2015, 10:54 AM. Finally, we are proud that we offer a "Roll Over" protection· a gold standard in service delivery. With Roll over protection, if we are failing to deliver the targeted goals half way through the contract period, we commit to prospecting on your behalf to get the guaranteed number of leads no matter how long it takes at absolutely no cost to our clients. We did highlight this protection to the complainants to reassure them they were covered no matter what and to get them to avail themselves of this offer if in fact we ended up missing the target. They refused. The offer still stands. Yes, the majority of clients are successful and satisfied with our partnership. However, we do not take the concerns of even one dissatisfied client lightly and we try to work in good faith to resolve the issues.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. LARE did not address my complaint at all They complained about me complaining Here is my complaint- Guaranteed 21-appointments - I went on a total of appointments.• Average of 7-listings appointments a month - I had in one year; I should have had by March 2015• Direct appointment calendar integration - no one did this for me until months later. I did not receive the guaranteed number of appointments in the time promised, regardless of the quality of the appointments (which is not the main issue, however, the quality was poor). I went on appointments in an entire year. I want a pro-rated refund of $3,450. $4,divided by appointments is $per appointment. Therefor I am more than entitled to a pro-rated refund.When I asked why they stopped sending me appointment referrals in March I was told because I complained. Since I complained to you, they have again stopped sending me appointments. I was never notified that was the reason the appointments stoppedI do not want any more appointments. I want my money back. They did not provide the services promised in the time promised.There was one appointment I missed, because I had the time wrong in my calendar (again, no direct appointment calendar integration was in place as promised) and I showed up hours late. Understandably, the seller was not happy. I apologized in person and took full responsibility, plus I told LARE about the mistake Regards, *** ***

*** is and has fabricated details to avoid paying for the contractual arrangement she entered into a number of months agoLare Marketing Group strenuously disputes her claims of fraudulent transactionsWe have abandoned attempts to communicate with her and have referred her account to our attorneys for collection of her outstanding debt, plus interest and a penalty amount for making claims to a public agency; i.e., the Revdex.comThe bottom line fact is, we have a signed contract, have provided agreed up services to her and she has decided, due to her lack of real estate skills to file a complaint which is without meritI do not understand how this complaint can continue after we have supplied documents showing her commitmentWe ask that any decision from your agency be withheld until the attorneys have resolved the matter, which will clearly demonstrate the individual parties responsibilities and any faults by either.I would be happy to discuss any other questions you may haveRegards, Richard

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We were never given the opportunity to review the scripts prior to signing up and in fact were told that they used [redacted] scripts. When we stated that we wanted to see the actual 33 touch all we ever received was the first touch,the video...nothing else. We have called repeatedly with no answers and then got them the regulations stating that in our state you MUST be licensed so they said if that was the case they would have no problem refunding the money. That was Monica M[redacted] stating that to me on a recorded line but we have yet to receive anything of course. As per the 15 mile radius, we have yet to receive anything within anything in the radius at all but either way we have asked repeatedly where any of this is even informed to us since we do NOT have any signed contract with them. They keep referring to a voice log but the voice log does not have any of these terms on here. This seems so fraudulent and must be stopped.  Regards, [redacted]

Although, the majority of our clients are successful and satisfied with our partnership, it is disappointing to have even one dissatisfied client. We value and appreciate the relationship we have with each client. We always work ingood faith to resolve any issues.  Our service promotes the...

services of real estate agents to prospective property sellers and gets those agents  scheduled appointments to present their plans in person in most cases. We cold call thousands of leads daily for our  clients and uncover the opportunities. When we schedule appointments, We communicate upfront to all of our  clients that we are not responsible for the actual outcome of that appointment or any dynamics that would normally  be expected to occur in the real estate industry between sellers and agents. That said, Our company incurs a high  upfront cost in man-power and technology to call, profile and schedule appointments. Our profits actually only occur after our clients actually close on a property. so, we have a vested interest in clients getting the best leads possible.  Among the complaints about the leads Ms. [redacted]'s raised were, quote: "They are not happy with the price I suggested listing their house for."  "Seller has 8 other agents who want to list the property."   "they don't want to list till spring"  We even have some property sellers who were eagerly awaiting their appointment with [redacted] but she just chose not to show up. Agent's who "no show" on sellers damages our company's reputation and that of [redacted] as the property owners called us to complain about [redacted], the [redacted] agent "blowing them off."   When we tried to explain to Ms. [redacted] that these are not valid reasons for rejecting leads or saying they   are "no good" she became upset and said we "Keep trying to find fault with me". We simply reiterated that we are  not and cannot be responsible for the normal dynamics of the real estate market and the normal situations that happen between agents and sellers. No lead company could be held to that standard. None.  Ms. [redacted] said she did not know anything about commercial property and did not want a commercial  property opportunity we found, but she promptly referred that opportunity to her son Brent who is also an agent.  We would have had no issue at all not counting the lead, but once she referred it to her own son it seems there  was some value there.  On occasion [redacted] made claims that leads she was not interested in were "not good" but when we reviewed audio recordings that we make of every prospecting call, we found the recordings contradicted the reasons for rejection she was claiming.  Again, we are quick to withdraw any lead that doesn't meet the quality standards that we promise, and certainly did  so for Ms. [redacted] when she requested it. But to be fair and objective we do sometimes need to validate the claims against the backup recordings.Our leads are not simple referrals. They are Expired and FSBO listings which may take another level of service but can and do offer agents an opportunity to gain more than their fair share of the market. We have hundreds ofclients all across the country and the majority are quite satisfied with the opportunities for listings, closings and pipeline build we are delivering. We also offer free Coaching sessions to our clients from a Premier real estate coachto which [redacted] did not avail herself. Most of our Clients are among the top agents in their market, and many of them take advantage of our Coaching Platform. Our coaches arm agents with benchmark strategies to manage leadsthrough the types of issues [redacted] found challenging.

Company Response:  The most important thing to note is that we care about the experience and services delivered to all of our clients. Our team achieves success only when our clients are successful with our services. We takeseriously any issues, problems or concerns our clients experience and...

bring to our attention.  We do offer a comprehensive set of services and resources that help our clients achieve their business  goals. The scope and description of our services are readily available on our website and reinforced verbally and in writing to all of our clients. No where do we imply that we are a Brokerage or use real estate agents in our prospecting center. We are proud of and do promote the specialized lead generation training of our prospectors. We do not use the word Brokerage or real estate agency in any of our marketing material or sales scripts. Our Corporation was founded by Real Estate brokers and we have a sister company that is a Real Estate Brokerage. We leverage that experience to understand what services and resources to support our real estate clients. We do stipulate in our contracts that real estate agencies that engage us have approved that our services fall within any industry regulations and guidelines for their respective states. That is why we make available all call scripts and even offer the opportunity to hear a call role play before engaging our services. In the case of the complainants, [redacted]  and [redacted], we even revised the call script to incorporate their requested changes. Our normal practice is to make it clear that it is our prospecting company, not a real estate agency, calling to make inquiries. Regarding not getting appointments within a 15 mile radius. We make it clear that in order to provide the volume of qualified leads we commit to, our clients must agree to travel up to a 15 mile (birds flight) radius from their targeted zip code areas. Not simply 15 miles, but !5 mile radius from the zip codes clients provide. The data used to draw the necessary zip codes are commercially available - industry standard. Occasionally the lists provide some properties outside of the desired radius. We do NOT count  any leads that fall outside of the clients stated territory. Clients simply notifies us that there is a distance issue with the property. The lead is withdrawn and not counted towards their deliverables ·No questions asked. We did offer to demonstrate the existence of and daily utilization of the [redacted]'s comprehensive Drip Marketing campaign. Independently verifiable by a 3'd party service as having been created for them on April 13, 2015, 10:54 AM.  Finally, we are proud that we offer a "Roll Over" protection· a gold standard in service delivery. With Roll over protection, if we are failing to deliver the targeted goals half way through the contract period, we commit to prospecting on your behalf to get the guaranteed number of leads no matter how long it takes at absolutely no cost to our clients. We did highlight this protection to the complainants to reassure them they were covered no matter what and to get them to avail themselves of this offer if in fact we ended up missing the target. They refused. The offer still stands. Yes, the majority of clients are successful and satisfied with our partnership. However, we do not take the concerns of even one dissatisfied client lightly and we try to work in good faith to resolve the issues.

I have attached [redacted]'s contract which she elected to agree to in a voice recording rather than signing it. The pertinent facts are:[redacted] agreed to 21-30 appointments over the course of 3 months.On the attached you will find the list of 31 appointments we sent to her, 8 of which we withdrew, some at her request and others because we felt they were not to our standards.The conclusion is rather straight forward. We struck an agreement with [redacted], she did not have the ability to secure listings for a reasons she brought forth, but have nothing to do with our agreement, and there was no need to implement our stated roll-over protection because we met our committment. Trust this information is sufficient to close [redacted]'s frivolous  complaint.

2nd Company Response:  We have reached a mutually agreeable resolution to this concern with the [redacted] agency.We have no control when clients intentionally decide not to read or sign contracts given to them.  We use a 3rd party verification system, DocSign to send out contracts and have confirmation that these clients did receive it as a follow up to their recorded contract. We also pointed out if, as they claim, they had no contract with us, then what terms are they claiming we are not delivering? In any case, the matter has been resolved.