Laredo Dodge Chrysler Jeep, Inc.

goodmorning, I have pulled the information of this particular deal, and have requested the repair orders from family Nissan, the purchase was of a certified pre-owned Nissan and still had some factory warranty remaining decision was made to have any or all repaired done thereOnce I have I can
forward them here or to the customer. I also will have someone reach out to her and make sure there aren't any more issues she needs to be taken care of. *** ***
Laredo dodge general manager

WE ATTEMPTED TO DO THE RECALL HERE AT LAREDO DODGE, DUE TO THE YEAR OF THE VEHICLE OUR EQUIPMENT/SOFTWARE WAS NOT COMPATIBLE (LAREDO DODGE HAS BEEN OPEN SINCE LATE 2012) AND WE DO NOT THE EQUIPMENT FOR THE 2004 DODGE DURANGO,...WE HAVE SENT THE INFO TO CHRYSLER FOR THEM TO UNWIND THERE INFORMATION...

AND HAVE INCLUDED THE ACTUAL CHARGEBACK FROM THEM TO US (LAREDO DODGE) FOR [redacted] TO PERFORM HER RECALL AT ANOTHER DEALERSHIP WITH THE VIABLE EQUIPMENT. HE HAVE REACHED OUT TO CHRYSLER AGAIN TO MAKE SURE THAT THERE INFORMATION ON HER RECALL HAS BEEN UPDATED. BUT HAVE NOT HAD A RESPONSE AT THIS TIME. THANK YOU [redacted]

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[redacted]   This letter serves as a reponse to the complaint ID of [redacted].   At Laredo Dodge we strive to keep every customer satisfied with their purchase.  We are committed to providing excellent...

customer service.  Laredo Dodge has sold seven Challenger/Charger Hellcats in which two of them have been driven out of state. Not one customer has informed us of any issues with their vehicle purchase.  The rim was not defective especially on a limited production vehicle.  Special production vehicles are never outside the showroom and are only accessed by certain personnel.  We were informed of the issue from the customer on 4/5/15.  The salesman notified management on Monday 4/7/15 about the issue.  We were surprised to hear about the issue because the vehicle was sold off of the showroom floor. The vehicle had been in the showroom since we received it.  We also asked the salesman if the customer had inspected the vehicle before the vehicle was delivered to them. The customer had inspected the vehicle inside and outside.  The customer did talk to our [redacted] about the location of the gas funnel never did the consumer say anything about the rim and it being defective.  That same week the customer was advised to take it to their local dealer for them to inspect the issue, which the customer agreed to take it.   The customer drove the vehicle they purchased from our dealership to there home six to seven hours away.  When they visited us at Laredo Dodge it was a Saturday and it was raining. The customer and the salesman did do a walk thru of the vehicle showing the customer the features and options the vehicle had through the  inside and outside of it.  After that conversation the customer also requested from the salesman touch up paint because the vehicle had some chips on the paint which the vehicle did not have at time of delivery.  The salesman informed the customer that he would order the touch up paint for them out of the salesman pocket. The customer appreciated that gesture and said Thank you to him.  After unsuccessfully getting the rim replaced at there local dealership, the customer calls the salesman and leaves a voicemail to him that they want to return the vehicle because they feel it should be replaced due to that it was defective.  When the salesman returns her call she answered very calm and explains to the salesman that they cannot replace the rim for them.  The salesman also stated to the customer that the vehilce had 6 miles when they took the vehicle from Laredo Dodge at time of delivery. After all was said the customers husband became very aggressive over the phone and started to shout at the salesman.  The salesman did request for the customer to calm down and they refused.  All the customer stated was that he was going to take legal action at that point the salesman said that we would be unable to help him.      Regards,     Laredo Dodge Chrysler Jeep

Complaint: [redacted]
I am rejecting this response because:In my opinion Laredo Dodge has not tried to keep me "satisfied" with my purchase nor has Laredo Dodge commit to "providing excellent customer service." As noted in their response, the day of purchase(4/4/15) was a rainy, cloudy day. Although, I did do a quick visual inspection of the vehicle(2015 Dodge Charger Hellcat), the damage to the front passenger rim was not only camouflaged by the rain and the black spray paint hiding the defect. The vehicle was sold as a "new" vehicle, thus I expected it to be sold as such without damage. Laredo Dodge did not provide a car wash for the vehicle due to the rain. As Laredo Dodge highlighted, I did drive the vehicle to my home, some 400 miles away. the next day, 4/5/15, after getting the vehicle washed, I immediately noticed the peeling spray paint on the rim which hid the defect. I took pictures of the rim and contactsed salesperson, [redacted] that morning(4/5/15) with no response. I decided to contact him on Monday, 4/6/15 and I was told that he would get back with me. After several unanswered emails and voicemails to the salesperson and general manager, When I spoke to [redacted] he told me because my husband inspected the vehicle(which is untrue) and we did not bring it to their attention before we "signed the papers" it was our problem. Laredo Dodge never attempted to satisfy me after purchasing a new vehicle from them. They didn't offer to assist me in any way. I never spoke with any one regarding this issue except [redacted]. As I stated in my initial complaint, I expected more from a dealership that claims to satisfy the customer with excellent customer service. As of today, I still haven't received a response from anyone from Laredo Dodge with a care or concern about this issue. This response to the Revdex.com, after almost a month since my initial complaint has been the only correspondence I've received regarding this issue. I inivite Laredo Dodge to treat me like a valued customer.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: it is goin on almost a month that it hasnt been fixed if you guys didnt have the proper equipment to fix the issue why would you give me back my vehicle saying it was fixed in the first place? Who need to be contacted to have this resolved im still driving around with a truck that has a safety recall I dont have another vehicle to drive in the mean time
Regards,
[redacted]