WE ATTEMPTED TO DO THE RECALL HERE AT LAREDO DODGE, DUE TO THE YEAR OF THE VEHICLE OUR EQUIPMENT/SOFTWARE WAS NOT COMPATIBLE (LAREDO DODGE HAS BEEN OPEN SINCE LATE 2012) AND WE DO NOT THE EQUIPMENT FOR THE DODGE DURANGO,...WE HAVE SENT THE INFO TO CHRYSLER FOR THEM TO UNWIND THERE INFORMATION AND HAVE INCLUDED THE ACTUAL CHARGEBACK FROM THEM TO US (LAREDO DODGE) FOR [redacted] TO PERFORM HER RECALL AT ANOTHER DEALERSHIP WITH THE VIABLE EQUIPMENTHE HAVE REACHED OUT TO CHRYSLER AGAIN TO MAKE SURE THAT THERE INFORMATION ON HER RECALL HAS BEEN UPDATEDBUT HAVE NOT HAD A RESPONSE AT THIS TIMETHANK YOU [redacted]
Complaint: [redacted] I am rejecting this response because:In my opinion Laredo Dodge has not tried to keep me "satisfied" with my purchase nor has Laredo Dodge commit to "providing excellent customer service." As noted in their response, the day of purchase(4/4/15) was a rainy, cloudy dayAlthough, I did do a quick visual inspection of the vehicle(Dodge Charger Hellcat), the damage to the front passenger rim was not only camouflaged by the rain and the black spray paint hiding the defectThe vehicle was sold as a "new" vehicle, thus I expected it to be sold as such without damageLaredo Dodge did not provide a car wash for the vehicle due to the rainAs Laredo Dodge highlighted, I did drive the vehicle to my home, some miles awaythe next day, 4/5/15, after getting the vehicle washed, I immediately noticed the peeling spray paint on the rim which hid the defectI took pictures of the rim and contactsed salesperson, [redacted] that morning(4/5/15) with no responseI decided to contact him on Monday, 4/6/and I was told that he would get back with meAfter several unanswered emails and voicemails to the salesperson and general manager, When I spoke to [redacted] he told me because my husband inspected the vehicle(which is untrue) and we did not bring it to their attention before we "signed the papers" it was our problemLaredo Dodge never attempted to satisfy me after purchasing a new vehicle from themThey didn't offer to assist me in any wayI never spoke with any one regarding this issue except [redacted] As I stated in my initial complaint, I expected more from a dealership that claims to satisfy the customer with excellent customer serviceAs of today, I still haven't received a response from anyone from Laredo Dodge with a care or concern about this issueThis response to the Revdex.com, after almost a month since my initial complaint has been the only correspondence I've received regarding this issueI inivite Laredo Dodge to treat me like a valued customer.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: it is goin on almost a month that it hasnt been fixed if you guys didnt have the proper equipment to fix the issue why would you give me back my vehicle saying it was fixed in the first place? Who need to be contacted to have this resolved im still driving around with a truck that has a safety recall I dont have another vehicle to drive in the mean time Regards, [redacted] ***
WE ATTEMPTED TO DO THE RECALL HERE AT LAREDO DODGE, DUE TO THE YEAR OF THE VEHICLE OUR EQUIPMENT/SOFTWARE WAS NOT COMPATIBLE (LAREDO DODGE HAS BEEN OPEN SINCE LATE 2012) AND WE DO NOT THE EQUIPMENT FOR THE DODGE DURANGO,...WE HAVE SENT THE INFO TO CHRYSLER FOR THEM TO UNWIND THERE INFORMATION AND HAVE INCLUDED THE ACTUAL CHARGEBACK FROM THEM TO US (LAREDO DODGE) FOR [redacted] TO PERFORM HER RECALL AT ANOTHER DEALERSHIP WITH THE VIABLE EQUIPMENTHE HAVE REACHED OUT TO CHRYSLER AGAIN TO MAKE SURE THAT THERE INFORMATION ON HER RECALL HAS BEEN UPDATEDBUT HAVE NOT HAD A RESPONSE AT THIS TIMETHANK YOU [redacted]
Complaint: [redacted] I am rejecting this response because:In my opinion Laredo Dodge has not tried to keep me "satisfied" with my purchase nor has Laredo Dodge commit to "providing excellent customer service." As noted in their response, the day of purchase(4/4/15) was a rainy, cloudy dayAlthough, I did do a quick visual inspection of the vehicle(Dodge Charger Hellcat), the damage to the front passenger rim was not only camouflaged by the rain and the black spray paint hiding the defectThe vehicle was sold as a "new" vehicle, thus I expected it to be sold as such without damageLaredo Dodge did not provide a car wash for the vehicle due to the rainAs Laredo Dodge highlighted, I did drive the vehicle to my home, some miles awaythe next day, 4/5/15, after getting the vehicle washed, I immediately noticed the peeling spray paint on the rim which hid the defectI took pictures of the rim and contactsed salesperson, [redacted] that morning(4/5/15) with no responseI decided to contact him on Monday, 4/6/and I was told that he would get back with meAfter several unanswered emails and voicemails to the salesperson and general manager, When I spoke to [redacted] he told me because my husband inspected the vehicle(which is untrue) and we did not bring it to their attention before we "signed the papers" it was our problemLaredo Dodge never attempted to satisfy me after purchasing a new vehicle from themThey didn't offer to assist me in any wayI never spoke with any one regarding this issue except [redacted] As I stated in my initial complaint, I expected more from a dealership that claims to satisfy the customer with excellent customer serviceAs of today, I still haven't received a response from anyone from Laredo Dodge with a care or concern about this issueThis response to the Revdex.com, after almost a month since my initial complaint has been the only correspondence I've received regarding this issueI inivite Laredo Dodge to treat me like a valued customer.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: it is goin on almost a month that it hasnt been fixed if you guys didnt have the proper equipment to fix the issue why would you give me back my vehicle saying it was fixed in the first place? Who need to be contacted to have this resolved im still driving around with a truck that has a safety recall I dont have another vehicle to drive in the mean time Regards, [redacted] ***