In regards to Mr***’s complaint, I must say his version of the story is totally different than what has exactly happened during his purchase from Armani MotorsSince Mr [redacted] was purchasing this vehicle for Oregon, he has been extra cautious with his purchase and therefore he test drove the car for long periods of time and during multiple occasions before he decided to purchase the vehicleThere was absolutely no pressure on him to purchase this car throughout the whole processLooks like he forgot to mention, in his complaint, that he had the vehicle inspected by a third party mechanic shop of his choice and the vehicle passed the inspection with no issues prior to his purchaseOtherwise he would have not purchased itEven though we told him the vehicle is in good working condition, how come the mechanic of his choice confirmed the same? And now he assumes we are the only ones responsible? The fact is that this vehicle was in good condition at the time of the purchase and Mr [redacted] was well aware of that especially since his mechanic has confirmed as wellEven after his communication with us explaining the situation and the issues, we offered help to have his vehicle checked out by one of the mechanic shops we normally do business withHowever, since it was not convenient for him, he refused to do soWe were very confident that we could have had his car repaired for a fraction of the cost that his mechanic in Oregon was going to charge himEven though he decided to purchase this car “As-Is” with no warranty and refused to purchase a Service Contract that we always offer to our customers during their purchase, we still offered our help to minimize his cost of repair significantlyWe do have a very good reputation for taking care of our customers not only during their purchase but also after the saleWe went above and beyond our ways already to come up with a solution for Mr***’s problem, therefore, we are not able to accept his resolution of compensating him for the cost of the repair
In regards to Mr***’s complaint, I must say his version of the story is totally different than what has exactly happened during his purchase from Armani MotorsSince Mr [redacted] was purchasing this vehicle for Oregon, he has been extra cautious with his purchase and therefore he test drove the car for long periods of time and during multiple occasions before he decided to purchase the vehicleThere was absolutely no pressure on him to purchase this car throughout the whole processLooks like he forgot to mention, in his complaint, that he had the vehicle inspected by a third party mechanic shop of his choice and the vehicle passed the inspection with no issues prior to his purchaseOtherwise he would have not purchased itEven though we told him the vehicle is in good working condition, how come the mechanic of his choice confirmed the same? And now he assumes we are the only ones responsible? The fact is that this vehicle was in good condition at the time of the purchase and Mr [redacted] was well aware of that especially since his mechanic has confirmed as wellEven after his communication with us explaining the situation and the issues, we offered help to have his vehicle checked out by one of the mechanic shops we normally do business withHowever, since it was not convenient for him, he refused to do soWe were very confident that we could have had his car repaired for a fraction of the cost that his mechanic in Oregon was going to charge himEven though he decided to purchase this car “As-Is” with no warranty and refused to purchase a Service Contract that we always offer to our customers during their purchase, we still offered our help to minimize his cost of repair significantlyWe do have a very good reputation for taking care of our customers not only during their purchase but also after the saleWe went above and beyond our ways already to come up with a solution for Mr***’s problem, therefore, we are not able to accept his resolution of compensating him for the cost of the repair