I will answer accordingly.#the price was MATCHED to ***, we do price matches once anything is altered it is voided which was explained to youNow, it wasn't the answer you wanted hear so you went ahead and did a charge back#odd, the day you called the office cursing was the same day that review was posted! #that form was not the correct form, you did not owe a balance in the amount of $Unfortunately, I wasn't the person that disputed the charges in regard to the bankCongratulations.#Refer to #and ##Items that were damaged to OUR knowledge was the treadmill display that was not functioningWe did not hear of a missing Television, and as I explained BEFORE we have a claims officein order to have a respectful conversation about concerns, one does not use profanity Since we furnished you with our claims department, they are the ones handling your claim!! ONCE YOUR CLAIM IS SETTLED, YOU WILL RECEIVE A CHECK OR MONEY ORDER THE TIME ITS TAKES FOR A CLAIM IS UNKNOWN TO ME, AS I DO NOT HANDLE CLAIMS!! You need to reach out to the Claims DepartmentThank you in advance, for your cooperation in this matter[redacted] ***
Dear Mr***,Please note I need additional information, I was out of the office from July 30th to August and I was not the person you spoke to If you would kindly provide me with the following information, Who was your Sales Representative and who did you speak to the dates mentioned as I will look into this matterSincerely, [redacted] -----Hi [redacted] ,I spoke with a sale representative by the name of [redacted] I communicated with her via email and phone on multiple occasions including but not limited to 7/24/15, 7/30/15, 7/31/Thanks [redacted] ***
Dear Sir, Our claims department, [redacted] , HANDLES claims We do not handle claims.It would not be a back and forth thing, you would deal with that department as the office handles sales, dispatch and inquiries.The only reason that [redacted] would have forwarded calls or told you to speak to a sales rep is so they can provide you with the claims department's phone number [redacted] would not have that at hand since he is usually in meetings and outside the officeRegards, [redacted]
Dear [redacted] ***Unfortunately, our company does not issue refunds or compensation for travel arrangements, this is something the travel agent may help you with While I do understand your frustration with the delay in picking up your goods, we also were inconvenienced by our failing truck We too had to endure an expense, as I see the Budget truck you mentioned seems to bother, but that truck most likely was rented to full-fill your move My dispatch did offer at the time a refund for your move, in which he then did all in his power to move you accordingly I have never spoken to you and I wish you would have called the office and asked to speak to a manager I would of loved to speak to you personally, instead via email Again, I apologize but we do not issue refunds for missing flights, train or any means of travel I would like to mention, I am in the office from 9am to 6pm Monday through Friday, Saturday hours are from 10am to 3pm, I regret that we did not get to speak since I like to personally speak to customers in regards to complaints and compliments.Thank you
Complaint: [redacted] I am rejecting this response because: We have gone through the claim service international after filing with [redacted] and the sales repI am quite tired of being sent to complain from one person to another to another I will follow up but this complaint has been filled arbitration should have been met by now Regards, [redacted]
I am rejecting this response because: The customer rep did not tell me anything about a day timeframeI was told they would be delivered on a specific dayIf I knew this, why would I be filing a complaint? Furthermore, a manager was not availableI called for a week straight requesting to speak to one and never received call backAlso, business may say their reps cannot hang up on customer but they didMy things were delivered yesterdayI was charged another $and everything is severely damagedEven the men completing the job noticed the damages and said the original men did not take things apart appropriatelyIn reference to the company saying their men have all tools..please ask the men who came about the toolsThey did not have themI had to leave men at my house and drive to [redacted] to buy metric Allen keys I have attached pictures of damages..although it will only allow you to attach so manyItems damaged: DresserTv stand Speaker (looks like it was thrown and jumped on)Desk Lamp Water damage to boxesTwo end tables I can email more picturesMovers themselves suggested I file complaint due to large volume of damages
Not only reserved with our company but also reserved with [redacted] Relocation and [redacted] Moving, she ended up cancelling and calling us back to keep her reservation because she needed a specific date which only we could have provided for her! She also called us and emailed about a charge on her credit card, she was told to call the other company she booked with She then started to complain about discounts and her husband is disabled She seems to not want to pay for service, as she also did a charge back which we disputed Mrs [redacted] is not owed anything She has contacted our claims office which is CSI and they will handle any damaged or lost goods Her calls are as noted below:09/16/01:23:pm [redacted] customer has called in and sent internal documents which is this booking it stated she owed dollars she said were trying to commit a fraud I told her she did not oweshe started to use foul language I disengaged with customer once her inappropriate behavior escalated06/24/11:34:am [redacted] called about charge it popped up as sqrelocation06/17/09:34:am [redacted] called for price adjustments, but need specific date06/15/04:43:pm [redacted] the [redacted] moving price price match06/15/04:43:pm [redacted] sent her email with adjusted estimateNot to mention she has been writing bad reviews, hence the one we found this one and by her nickname and are that she entered as location we did some research and are lead to believe to be Mrs [redacted] by the date of the last call and Yelp review! friendsreview9/16/2015This company is run by a highly unprofessional individual and its employees idea of customer service is cursing at customers, I would advise any one who had had an issue with this company to contact the Revdex.com, the state attorney general & ABC news Nina Pineda On Your Side because this company needs to go out of business for their fraudulent practicesThe only positive reviews on here were obviously written by their company because they reviewed this business and one other business I highly doubt three separate people would review only two business and the same exact ones for that matterNia T.Congers, NYfriendsreview9/16/2015This company is run by a highly unprofessional individual and its employees idea of customer service is cursing at customers, I would advise any one who had had an issue with this company to contact the Revdex.com, the state attorney general & ABC news Nina Pineda On Your Side because this company needs to go out of business for their fraudulent practicesThe only positive reviews on here were obviously written by their company because they reviewed this business and one other business I highly doubt three separate people would review only two business and the same exact ones for that matterNia T.Congers, NYfriendsreview9/16/2015This company is run by a highly unprofessional individual and its employees idea of customer service is cursing at customers, I would advise any one who had had an issue with this company to contact the Revdex.com, the state attorney general & ABC news Nina Pineda On Your Side because this company needs to go out of business for their fraudulent practicesThe only positive reviews on here were obviously written by their company because they reviewed this business and one other business I highly doubt three separate people would review only two business and the same exact ones for that matter
Complaint: [redacted] I am rejecting this response because: My flight was not on the same day as pick up, not even the next day of pick up but 2 days after.Dispatch asked me after the first failed pick up if I still wanted to move. He could cancel my contract right away and I can go find whatever company I wanted instead.I understand it is very common to be late for pick up, but being late 3 times is more than not unacceptable.I request compensation for reassigning my train tickets twice. Regards, [redacted] **
First our men come full equipped with all tools, Our reps here are not allowed to guarantee any delivery date, we give all of our customer's a time frame which is that we have business days to deliver their belongs from there first original delivery date that she provided to usCustomer has been able to always speak to a manager, we don't allow any of our reps to hang up on a customerWe inform all of our customers that we may take sometime to deliver their items so to please take all important documents with them and anything that is important that they will need prior to receiving their deliveryCustomer has already received her deliverAlso let me inform you that when it is a holiday weekend our man also have off just like every one elseThank you
Dear [redacted] *** My sincerest apologies on your move scheduled for June 12th, and the miscommunication with our sales representative We strongly suggest to our customers to not book a flight the same day of pick up dateWe cannot guarantee a pick up date or time, we usually give a window of time Some moves however do take somewhat longer then we anticipate because customers do not know how many items they actually have until their move date and it affects scheduling We also take into consideration traffic or problems that may occur, as it did with the truck breaking down When the truck breaks down, trust it is frustrating for the customer and for us We try to have a professionalism from beginning to end with all our relocating customers as we have return customers and when things go wrong we do try to address it as soon as possible, that being the rental truck The representative is in the office and does try to stay in contact with our drivers, of course there are instances where there isn't any reception.Again, my apologies for the delay with your relocation needsSincerely, [redacted]
Dear Sir,your initial estimate did have less items there was not a bait and switch You were quoted on the items accordingly when inventory changes so does the move cost I understand your frustration, but please note, your wife did not call to complain if she would have this would have been explained at that time Notes our system clearly says her inventory may change due to some items that may or may not be sold prior to move date We also tried to contact your wife in regards to delivery since we did not have a delivery address where she emailed us she was out of the country We do not guarantee delivery on a specific dates as of course anything can happen during delivery We did get a address for delivery via email on October 15th, we then scheduled the move accordingly On our paperwork the customer did tell our foreman that they would be able to receive their goods on Novber 1st We havebusiness days after the first initial date to receive items for delivery and we were way within the time period Thank you,
I will answer accordingly.#the price was MATCHED to ***, we do price matches once anything is altered it is voided which was explained to youNow, it wasn't the answer you wanted hear so you went ahead and did a charge back#odd, the day you called the office cursing was the same day that review was posted! #that form was not the correct form, you did not owe a balance in the amount of $Unfortunately, I wasn't the person that disputed the charges in regard to the bankCongratulations.#Refer to #and ##Items that were damaged to OUR knowledge was the treadmill display that was not functioningWe did not hear of a missing Television, and as I explained BEFORE we have a claims officein order to have a respectful conversation about concerns, one does not use profanity Since we furnished you with our claims department, they are the ones handling your claim!! ONCE YOUR CLAIM IS SETTLED, YOU WILL RECEIVE A CHECK OR MONEY ORDER THE TIME ITS TAKES FOR A CLAIM IS UNKNOWN TO ME, AS I DO NOT HANDLE CLAIMS!! You need to reach out to the Claims DepartmentThank you in advance, for your cooperation in this matter[redacted] ***
Dear Mr***,Please note I need additional information, I was out of the office from July 30th to August and I was not the person you spoke to If you would kindly provide me with the following information, Who was your Sales Representative and who did you speak to the dates mentioned as I will look into this matterSincerely, [redacted] -----Hi [redacted] ,I spoke with a sale representative by the name of [redacted] I communicated with her via email and phone on multiple occasions including but not limited to 7/24/15, 7/30/15, 7/31/Thanks [redacted] ***
Dear Sir, Our claims department, [redacted] , HANDLES claims We do not handle claims.It would not be a back and forth thing, you would deal with that department as the office handles sales, dispatch and inquiries.The only reason that [redacted] would have forwarded calls or told you to speak to a sales rep is so they can provide you with the claims department's phone number [redacted] would not have that at hand since he is usually in meetings and outside the officeRegards, [redacted]
Customer did not cancel appropriately but refund was still given to her, she needs to contact her bank!
Dear [redacted] ***Unfortunately, our company does not issue refunds or compensation for travel arrangements, this is something the travel agent may help you with While I do understand your frustration with the delay in picking up your goods, we also were inconvenienced by our failing truck We too had to endure an expense, as I see the Budget truck you mentioned seems to bother, but that truck most likely was rented to full-fill your move My dispatch did offer at the time a refund for your move, in which he then did all in his power to move you accordingly I have never spoken to you and I wish you would have called the office and asked to speak to a manager I would of loved to speak to you personally, instead via email Again, I apologize but we do not issue refunds for missing flights, train or any means of travel I would like to mention, I am in the office from 9am to 6pm Monday through Friday, Saturday hours are from 10am to 3pm, I regret that we did not get to speak since I like to personally speak to customers in regards to complaints and compliments.Thank you
Complaint: [redacted] I am rejecting this response because: We have gone through the claim service international after filing with [redacted] and the sales repI am quite tired of being sent to complain from one person to another to another I will follow up but this complaint has been filled arbitration should have been met by now Regards, [redacted]
I am rejecting this response because: The customer rep did not tell me anything about a day timeframeI was told they would be delivered on a specific dayIf I knew this, why would I be filing a complaint? Furthermore, a manager was not availableI called for a week straight requesting to speak to one and never received call backAlso, business may say their reps cannot hang up on customer but they didMy things were delivered yesterdayI was charged another $and everything is severely damagedEven the men completing the job noticed the damages and said the original men did not take things apart appropriatelyIn reference to the company saying their men have all tools..please ask the men who came about the toolsThey did not have themI had to leave men at my house and drive to [redacted] to buy metric Allen keys I have attached pictures of damages..although it will only allow you to attach so manyItems damaged: DresserTv stand Speaker (looks like it was thrown and jumped on)Desk Lamp Water damage to boxesTwo end tables I can email more picturesMovers themselves suggested I file complaint due to large volume of damages
Not only reserved with our company but also reserved with [redacted] Relocation and [redacted] Moving, she ended up cancelling and calling us back to keep her reservation because she needed a specific date which only we could have provided for her! She also called us and emailed about a charge on her credit card, she was told to call the other company she booked with She then started to complain about discounts and her husband is disabled She seems to not want to pay for service, as she also did a charge back which we disputed Mrs [redacted] is not owed anything She has contacted our claims office which is CSI and they will handle any damaged or lost goods Her calls are as noted below:09/16/01:23:pm [redacted] customer has called in and sent internal documents which is this booking it stated she owed dollars she said were trying to commit a fraud I told her she did not oweshe started to use foul language I disengaged with customer once her inappropriate behavior escalated06/24/11:34:am [redacted] called about charge it popped up as sqrelocation06/17/09:34:am [redacted] called for price adjustments, but need specific date06/15/04:43:pm [redacted] the [redacted] moving price price match06/15/04:43:pm [redacted] sent her email with adjusted estimateNot to mention she has been writing bad reviews, hence the one we found this one and by her nickname and are that she entered as location we did some research and are lead to believe to be Mrs [redacted] by the date of the last call and Yelp review! friendsreview9/16/2015This company is run by a highly unprofessional individual and its employees idea of customer service is cursing at customers, I would advise any one who had had an issue with this company to contact the Revdex.com, the state attorney general & ABC news Nina Pineda On Your Side because this company needs to go out of business for their fraudulent practicesThe only positive reviews on here were obviously written by their company because they reviewed this business and one other business I highly doubt three separate people would review only two business and the same exact ones for that matterNia T.Congers, NYfriendsreview9/16/2015This company is run by a highly unprofessional individual and its employees idea of customer service is cursing at customers, I would advise any one who had had an issue with this company to contact the Revdex.com, the state attorney general & ABC news Nina Pineda On Your Side because this company needs to go out of business for their fraudulent practicesThe only positive reviews on here were obviously written by their company because they reviewed this business and one other business I highly doubt three separate people would review only two business and the same exact ones for that matterNia T.Congers, NYfriendsreview9/16/2015This company is run by a highly unprofessional individual and its employees idea of customer service is cursing at customers, I would advise any one who had had an issue with this company to contact the Revdex.com, the state attorney general & ABC news Nina Pineda On Your Side because this company needs to go out of business for their fraudulent practicesThe only positive reviews on here were obviously written by their company because they reviewed this business and one other business I highly doubt three separate people would review only two business and the same exact ones for that matter
Complaint: [redacted] I am rejecting this response because: My flight was not on the same day as pick up, not even the next day of pick up but 2 days after.Dispatch asked me after the first failed pick up if I still wanted to move. He could cancel my contract right away and I can go find whatever company I wanted instead.I understand it is very common to be late for pick up, but being late 3 times is more than not unacceptable.I request compensation for reassigning my train tickets twice. Regards, [redacted] **
First our men come full equipped with all tools, Our reps here are not allowed to guarantee any delivery date, we give all of our customer's a time frame which is that we have business days to deliver their belongs from there first original delivery date that she provided to usCustomer has been able to always speak to a manager, we don't allow any of our reps to hang up on a customerWe inform all of our customers that we may take sometime to deliver their items so to please take all important documents with them and anything that is important that they will need prior to receiving their deliveryCustomer has already received her deliverAlso let me inform you that when it is a holiday weekend our man also have off just like every one elseThank you
Dear [redacted] *** My sincerest apologies on your move scheduled for June 12th, and the miscommunication with our sales representative We strongly suggest to our customers to not book a flight the same day of pick up dateWe cannot guarantee a pick up date or time, we usually give a window of time Some moves however do take somewhat longer then we anticipate because customers do not know how many items they actually have until their move date and it affects scheduling We also take into consideration traffic or problems that may occur, as it did with the truck breaking down When the truck breaks down, trust it is frustrating for the customer and for us We try to have a professionalism from beginning to end with all our relocating customers as we have return customers and when things go wrong we do try to address it as soon as possible, that being the rental truck The representative is in the office and does try to stay in contact with our drivers, of course there are instances where there isn't any reception.Again, my apologies for the delay with your relocation needsSincerely, [redacted]
Dear Sir,your initial estimate did have less items there was not a bait and switch You were quoted on the items accordingly when inventory changes so does the move cost I understand your frustration, but please note, your wife did not call to complain if she would have this would have been explained at that time Notes our system clearly says her inventory may change due to some items that may or may not be sold prior to move date We also tried to contact your wife in regards to delivery since we did not have a delivery address where she emailed us she was out of the country We do not guarantee delivery on a specific dates as of course anything can happen during delivery We did get a address for delivery via email on October 15th, we then scheduled the move accordingly On our paperwork the customer did tell our foreman that they would be able to receive their goods on Novber 1st We havebusiness days after the first initial date to receive items for delivery and we were way within the time period Thank you,