Larkins

We apologize for the inconvenience experienced and our lack of responsiveness The same day that this complaint was received our General Manager was able to speak with the customer and apologize for the situation Our finance manager was able to deliver the check and proof of the years of maintenance for the customer's vehicle We regret the inconvenience but appreciate the opportunity, granted by the customer, to correct things Thank you for your business

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Check engine light came back on shortly after leaving the Honda dealerThey did not fix the problem Regards, Jennifer [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Because I am checking how this problem have effect my credit score that is what my main concern areI am working hard to get my bills paid off asap I now don't trust nothing Flow Auto say Not the way I was treated and all the running around they made me doTreated me like I wasn't nobody, telling me this and that and had me satting around for a week and a half to know if I was going to get a car or notI brought a car from Flow before I didn't have a problem like that I do know I will never ever go near that dealership ever and will tell my family and friends what I went threw with Flow I know what I was told I still not satisfied why didn't use the two finace companies I suggested And if I received one more credit rejection letter I will let you know Then again I will contact my owe personal lawyer Regards, [redacted]

I want to take this opportunity to thank you for your help in regards to my situation with Flow Honda of Winston SalemI met with the
new general manager Brian on Wednesday of last weekWe were able to come up with a reasonable solution to the problem I was having with themI am very grateful for your help with thisI couldn't have done it without you.Thanks again.*** *** ***

Our General Manager, Brian N***, is meeting with Ms*** to discuss this issue on 7/26/ We will send an update when we have reached a resolution

The customer came to us with the check engine light illuminated and was described as "running rough."  We ran the Honda diagnostic test to ascertain the cause of the check engine light.  The code that the vehicle reported was 2646 which suggests replacement of the VTEC Solenoid.  The...

solenoid was also visually inspected and shown to be leaking.  This information was presented to the customer and the customer approved the repair.  The solenoid was replaced, the check engine light was reset, and the vehicle was test driven to ensure that the light would not re-illuminate.  The check engine light did not illuminate on the test drive and the vehicle was turned over to the owner.  We are unaware of the repair done after leaving our facility so we cannot comment on what was done after the check engine light re-illuminated.  The repair order for our facility is attached which shows the code presented by the vehicle and the repair that was approved by the customer and performed in our service department.

We apologize for the inconvenience experienced and our lack of responsiveness.  The same day that this complaint was received our General Manager was able to speak with the customer and apologize for the situation.  Our finance manager was able to deliver the check and proof of the 2 years...

of maintenance for the customer's vehicle.  We regret the inconvenience but appreciate the opportunity, granted by the customer, to correct things.  Thank you for your business.

We regret that the customer is upset with our attempts to
secure financing on their behalf and apologize that we did not provide more
information during the process.  The
information provided by the dealer in [redacted], NC is incorrect and inaccurate
regarding the financing process and the...

effects on the customers credit
history. The customer submitted an application for credit with our
team on April 28, 2015.  In order to
secure credit, all dealerships submit multiple inquiries at the same time and
credit rating agencies take this into consideration. We submitted the following inquiries within a 4 day period: 1.     4/29
Flow Honda2.     4/29
[redacted] Credit Union3.     4/29
[redacted] Credit Union4.     4/29
[redacted] Bank5.     4/29
[redacted]6.     4/29
[redacted]7.     4/29
[redacted] Bank8.     4/29
[redacted]9.     4/29
[redacted] Bank10.  5/1
[redacted]11.  5/1
[redacted] Credit Union12.  5/2
[redacted] CU13.  5/2
[redacted], resubmit14.  Honda
Financial After receiving authorization to seek financing, we work
with our small network of lending institutions based upon lasting relationships
with those organizations and allow them to compete for the customer’s business
– thereby offering the customer the highest opportunity for favorable terms.  The customer should be assured that the
credit bureaus recognize when a person is seeking financing for an auto loan or
mortgage and the actual number of inquiries in those pursuits do not affect a
credit score.  The credit reporting
agencies view those inquiries as only one inquiry as long as they are made
within a short period of time, usually 14 to 45 days depending upon the credit
reporting agency and the rules applied. 
We provided this service to the customer, as authorized, within a 4 day period
– well within the window for the credit reporting agencies. 
The financial institutions, as required by law, must respond
to those inquiries with a personal notice to the customer if the inquiry is
rejected.  That is what has resulted in
the notices received by the customer.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12613199
I am rejecting this response because: Check engine light came back on shortly after leaving the Honda dealer. They did not fix the problem
Regards,
Jennifer [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Because I am checking how this problem have effect my credit score that is what my main concern are. I am working hard to get my bills paid off asap.  I now don't trust nothing Flow Auto say.  Not the way I was treated and all the running around they made me do. Treated me like I wasn't nobody, telling me this and that and had me satting around for a week and a half to know if I was going to get a car or not. I  brought a car from Flow before I didn't have a problem like that.  I do know I will never ever go near that dealership ever and will tell my family and friends what I went threw with Flow.  I know what I was told.  I still not satisfied why didn't use the two finace companies I suggested.  And if I received one more credit rejection letter I will let you know.  Then again I will contact my owe personal lawyer.
Regards,
[redacted]