Hello Please accept our apologies The domain on your web hosting account contains Gmail, which is not allowed by our data center The payment has been refunded Our billing department flagged your order as fraud (because of the domain name) and this is the reason Again, my deepest apologies
Hello Revdex.com I am aware of this situation I called the client to "walk him though" how to login to his control panel, check his statistics, and read his email As it turns out, the client was logging into the wrong server We upgraded his server about month prior, emailed all customers prior to the upgrade to notify them, but apparently he did not see the emails The client was trying to login to the old server which was no longer receiving traffic and this is what caused him to become frustrated As soon as I got the customer on the phone, I taught him how to login to the correct server and all is well Thank you, [redacted]
Hello Please accept our apologies The domain on your web hosting account contains Gmail, which is not allowed by our data center The payment has been refunded Our billing department flagged your order as fraud (because of the domain name) and this is the reason Again, my deepest apologies
Hello Revdex.com I am aware of this situation I called the client to "walk him though" how to login to his control panel, check his statistics, and read his email As it turns out, the client was logging into the wrong server We upgraded his server about month prior, emailed all customers prior to the upgrade to notify them, but apparently he did not see the emails The client was trying to login to the old server which was no longer receiving traffic and this is what caused him to become frustrated As soon as I got the customer on the phone, I taught him how to login to the correct server and all is well Thank you, [redacted]