[redacted] Hello there,The Complaint ID [redacted] can now be set to closedThe business owner called me and sent a check to cover the item that was missing.This is now fully resolved, please close thisRegards __________________________________ [redacted] [redacted] [redacted] [redacted] [redacted]
Tell us why here...Sellers Response, Customers Complaint.Mr*** purchased a *** *** *** CustomChopper from us (Tri-City Cycle) on 8/14/2014.Mr*** did wait to receive his Custom Chopper built by *** Choppers because; it needed a
clutchadjustment as do most big motor custom choppers of any brandUsed motorcycles donot come with factory warranties and even more importantly *** Chopper only hasa Year Warranty when they are sold new*** Chopper’s do not even offer anyextended warranty on their own productsIn effort to give customers some ability to purchase additionalcoverage for their motorcycles *** *** offers a 50/warrantyThis isvery simple process the customer pays 50% and *** *** pays 50% of thecovered items that are clearly explained in the warranty definition section Tri-City Cycle did offer to trade Mr*** out of hiscustom chopper at a very fair trade value or honor the 50/warranty hepurchased and repair itMr*** claim stating any work we did caused anyfurther problems is incorrectAll the work performed on Mr***’s*** Chopper shows that any of his complaints could not be caused by any workwe did.We have no idea how hard the motorcycle has been riddensince Mr*** bought it and with that said we still honored anywarranty problem it has under the 50/warranty with *** ***Tri-City Cyclefixed a substantial amount of work and covered his 50% of the charges, which wedid not have to do.I believe that the buyer realized this bike was not the onefor him and buyer remorse is the main cause of him not being happy.David ***
4/21/
To Whom It May Concern,
Tri City Cycle is replying in reference to a complaint filed by *** L *** in reference to
her purchase of one Polaris Ranger Crew*** purchased a used Polaris Ranger Crew on 12-9-for the use of commercial snow removal*** also purchased a complete snow plow system and a Genuine Polaris canvas soft top, soft doors and heaterPolaris offers different cab enclosures for this machine *** choose to go with the least expensive one due to her budget *** believes these are not genuine Polaris parts, but when she called Polaris they said yes they are genuine Polaris parts and she also got verification that all the part numbers were Polaris parts the same as illustrated on Polaris.com
Polaris sells their factory genuine parts to various venders for resale to the public and dealers alikeWhen Tri City Cycle ordered the cab enclosure that she wanted the cab fit great she was happy enough to pick it up and loaded it on her trailerIt is unknown how her employees treated her commercial snow removable equipmentExperience dictates that when employees use company equipment it is not taken care of as well as the owner would likeAfter *** voiced her complaint we offered a full refund towards the purchase of a Hard Cab which means molded plastic not soft canvas yet she declined because she said it was out of her budget.
This leads me to ***'s next complaint
*** is claiming that the CV joint which is part of the drive axel was broken while it was in for serviceIn *** own words and extremely expressed yelling at everyone in the store that the miles on her Polaris were exactly the same the day she picked it up as the day she dropped it offI proceeded to explain to her she was correct because we could drive it because it has a broken CV joint that happened when one of her employees abused the machine and operated it without careDue to the fact she was very unpleased, so we fixed her Polaris at a reduced pricingThe number one cause of this damage is pushing snow in two wheel drive and then hitting the wheel drive activation switch without stopping firstWe have seen and repaired many Polaris Rangers and Razors with this exact same damage.
Tri City Cycle has gone up and above to please *** ***, but when customers will not even consider that their employees or themselves are part of the problem it makes it very difficult to make them happy.
I believe Polaris would have been more than happy to help *** and her Polaris soft enclosure, but due to her very aggressive nature they chose to wash their hands of it
*** ***
Sales Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello [redacted],We are currently working with the customer here in house on a solution that will make him feel better about the situation. Is there a way to re-open the "case" while we work together with him to resolve the issue? He has been amicable with us and we look forward to making him a happy customer once again.Please advise.Thanks,Hayley C[redacted]
Thank you for your email. We are hopeful that we can come to an agreeable resolution with Mr. Fitzpatrick and will keep you posted as well.Hayley C[redacted]Marketing & Customer Service Manager
Complaint: [redacted]
I am rejecting this response because: This is 99% lies. Tri-City is obviously trying to cover themselves by misrepresentation which was where the problem started. Nothing has happened as they have stated. I am refering this to my attorney.
Regards,
[redacted]
In addtion to the last response of clarification
Tri City did not give me a discount on repair of the CV. I had paid 3K for a service plan and that covered the work which they are claiming was around 900 dollars.
My budget had nothing to do with anything and it was never discussed. I just said I overpaid significantly for the ATV and if I were to pay another 5K to get what I thought I bought to start with, I would be paying far greater than the value of the machine.
My behavior was not as they state and I was not running around yelling at anybody. I have witnesses.
What I was trying to say is that the hours on the machine at the time I picked it up from service and brought it back to service were the same. Not from the time I dropped it off at service the first time. We had no use on it and so it would seem that they did the damage when they had it in service. They had to have moved it to service it and take it back outside and would hope they would at least test drive it but maybe not.
Another issue I now have is that the windshield was scratched severely when I picked it up from service. I reported it to the service man and told him to make a note.
I would like Tri-City to purchase back my barely used machine for the amount I paid. If I have to have my attorney more involved I would like my attorney fees paid with damages as well.
Sincerely,
[redacted]
The owner of Tri City Cycle met with the customer and his wife regarding the complaint in October of this year. In order to salvage the relationship, the owner went above and beyond the warranty that the customer was sold offering to completely cover the cost of fixing the bike. The customer said he would consider that offer and get back to us. The customer is now wanting to trade the unit in on a side by side- straight across- in lieu of TCC fixing the motorcycle. We have been more than cordial and have made valid attempts to satisfy this customer. The claims that we are "putting him off" and attempting to run out his warranty are invalid, as is his claim that we are not getting in touch with him. His dislike of our offer to fix the motorcycle at no charge is not the same as "nothing being done" on our end.
Again, we want to salvage this situation and make the customer happy, however we are running a business and will not be manipulated or blackmailed by false reviews. We will attempt to contact the customer one last time to schedule the repair of his motorcycle as we would like to see the situation resolved before the end of the year.
[redacted]
Hello there,The Complaint ID [redacted] can now be set to closed. The business owner called...
me and sent a check to cover the item that was missing.This is now fully resolved, please close this. Regards __________________________________[redacted]
[redacted] Hello there,The Complaint ID [redacted] can now be set to closedThe business owner called me and sent a check to cover the item that was missing.This is now fully resolved, please close thisRegards __________________________________ [redacted] [redacted] [redacted] [redacted] [redacted]
Tell us why here...Sellers Response, Customers Complaint.Mr*** purchased a *** *** *** CustomChopper from us (Tri-City Cycle) on 8/14/2014.Mr*** did wait to receive his Custom Chopper built by *** Choppers because; it needed a
clutchadjustment as do most big motor custom choppers of any brandUsed motorcycles donot come with factory warranties and even more importantly *** Chopper only hasa Year Warranty when they are sold new*** Chopper’s do not even offer anyextended warranty on their own productsIn effort to give customers some ability to purchase additionalcoverage for their motorcycles *** *** offers a 50/warrantyThis isvery simple process the customer pays 50% and *** *** pays 50% of thecovered items that are clearly explained in the warranty definition section Tri-City Cycle did offer to trade Mr*** out of hiscustom chopper at a very fair trade value or honor the 50/warranty hepurchased and repair itMr*** claim stating any work we did caused anyfurther problems is incorrectAll the work performed on Mr***’s*** Chopper shows that any of his complaints could not be caused by any workwe did.We have no idea how hard the motorcycle has been riddensince Mr*** bought it and with that said we still honored anywarranty problem it has under the 50/warranty with *** ***Tri-City Cyclefixed a substantial amount of work and covered his 50% of the charges, which wedid not have to do.I believe that the buyer realized this bike was not the onefor him and buyer remorse is the main cause of him not being happy.David ***
4/21/
To Whom It May Concern,
Tri City Cycle is replying in reference to a complaint filed by *** L *** in reference to
her purchase of one Polaris Ranger Crew*** purchased a used Polaris Ranger Crew on 12-9-for the use of commercial snow removal*** also purchased a complete snow plow system and a Genuine Polaris canvas soft top, soft doors and heaterPolaris offers different cab enclosures for this machine *** choose to go with the least expensive one due to her budget *** believes these are not genuine Polaris parts, but when she called Polaris they said yes they are genuine Polaris parts and she also got verification that all the part numbers were Polaris parts the same as illustrated on Polaris.com
Polaris sells their factory genuine parts to various venders for resale to the public and dealers alikeWhen Tri City Cycle ordered the cab enclosure that she wanted the cab fit great she was happy enough to pick it up and loaded it on her trailerIt is unknown how her employees treated her commercial snow removable equipmentExperience dictates that when employees use company equipment it is not taken care of as well as the owner would likeAfter *** voiced her complaint we offered a full refund towards the purchase of a Hard Cab which means molded plastic not soft canvas yet she declined because she said it was out of her budget.
This leads me to ***'s next complaint
*** is claiming that the CV joint which is part of the drive axel was broken while it was in for serviceIn *** own words and extremely expressed yelling at everyone in the store that the miles on her Polaris were exactly the same the day she picked it up as the day she dropped it offI proceeded to explain to her she was correct because we could drive it because it has a broken CV joint that happened when one of her employees abused the machine and operated it without careDue to the fact she was very unpleased, so we fixed her Polaris at a reduced pricingThe number one cause of this damage is pushing snow in two wheel drive and then hitting the wheel drive activation switch without stopping firstWe have seen and repaired many Polaris Rangers and Razors with this exact same damage.
Tri City Cycle has gone up and above to please *** ***, but when customers will not even consider that their employees or themselves are part of the problem it makes it very difficult to make them happy.
I believe Polaris would have been more than happy to help *** and her Polaris soft enclosure, but due to her very aggressive nature they chose to wash their hands of it
*** ***
Sales Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello [redacted],We are currently working with the customer here in house on a solution that will make him feel better about the situation. Is there a way to re-open the "case" while we work together with him to resolve the issue? He has been amicable with us and we look forward to making him a happy customer once again.Please advise.Thanks,Hayley C[redacted]
Tri City Cycle has been in contact with me but no resolution at this time.
Thank you for your email. We are hopeful that we can come to an agreeable resolution with Mr. Fitzpatrick and will keep you posted as well.Hayley C[redacted]Marketing & Customer Service Manager
Complaint: [redacted]
I am rejecting this response because: This is 99% lies. Tri-City is obviously trying to cover themselves by misrepresentation which was where the problem started. Nothing has happened as they have stated. I am refering this to my attorney.
Regards,
[redacted]
In addtion to the last response of clarification
Tri City did not give me a discount on repair of the CV. I had paid 3K for a service plan and that covered the work which they are claiming was around 900 dollars.
My budget had nothing to do with anything and it was never discussed. I just said I overpaid significantly for the ATV and if I were to pay another 5K to get what I thought I bought to start with, I would be paying far greater than the value of the machine.
My behavior was not as they state and I was not running around yelling at anybody. I have witnesses.
What I was trying to say is that the hours on the machine at the time I picked it up from service and brought it back to service were the same. Not from the time I dropped it off at service the first time. We had no use on it and so it would seem that they did the damage when they had it in service. They had to have moved it to service it and take it back outside and would hope they would at least test drive it but maybe not.
Another issue I now have is that the windshield was scratched severely when I picked it up from service. I reported it to the service man and told him to make a note.
I would like Tri-City to purchase back my barely used machine for the amount I paid. If I have to have my attorney more involved I would like my attorney fees paid with damages as well.
Sincerely,
[redacted]
The owner of Tri City Cycle met with the customer and his wife regarding the complaint in October of this year. In order to salvage the relationship, the owner went above and beyond the warranty that the customer was sold offering to completely cover the cost of fixing the bike. The customer said he would consider that offer and get back to us. The customer is now wanting to trade the unit in on a side by side- straight across- in lieu of TCC fixing the motorcycle. We have been more than cordial and have made valid attempts to satisfy this customer. The claims that we are "putting him off" and attempting to run out his warranty are invalid, as is his claim that we are not getting in touch with him. His dislike of our offer to fix the motorcycle at no charge is not the same as "nothing being done" on our end.
Again, we want to salvage this situation and make the customer happy, however we are running a business and will not be manipulated or blackmailed by false reviews. We will attempt to contact the customer one last time to schedule the repair of his motorcycle as we would like to see the situation resolved before the end of the year.
[redacted]
Hello there,The Complaint ID [redacted] can now be set to closed. The business owner called...
me and sent a check to cover the item that was missing.This is now fully resolved, please close this. Regards __________________________________[redacted]
[redacted]
** [redacted]
[redacted]