Larry Decker Painting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The entire statement from Reliable Movers is false, and founded on lies The mover changed the date of the service, only after I mentioned in a text that I may cancel the service After I mentioned to him that I may cancel the service, he took it upon himself to change the date of service from January 27th, to Jnauary 20th (I have provided email proof of this to the local police under report #16-0118) The movers used the information in a reservation link I forwarded by mistake, which included my email and the last digits of my credit card # With this info, and knowing that I may cancel, reliable movers, went into the uhaul system to override the original date of service from the 27th to the 20th, and then proceeded to complete the process by entering the payment code and a customer review (which should only be done by the customer) It's at this point he committed credit card fraud, as he was acting as me in the Uhaul system UHaul's fraud department was able to trace the IP address of the person that entered a customer review, and determined it wasn't me (the customer)further proving that reliable movers committed fraud to release funds they had not provided service for To add, our commercial building was closed on the 20th, so services could not have been provided on this day Finally, I received a call from the local detective a few days ago and they mentioned that their initial investigation revealed that reliable movers has done this in the past Bill
Regards,
*** ***

This customer booked service with us through uhaul for the minimum of 2 hours for 2 guys. Upon booking he first booked the wrong date which I changed for him. He then changed with date with me again for same day service. We arrived and there was an hour and a half of work. Upon GIVING US THE PAYMENT...

CODE a 6 digit number only gives to customers to release to us as payment and ASSURANCE that the job gets done. So yes I entered the payment code as I do all competed jobs. I then told him uhaul refunds $5.00 for all reviews of service left. He agreed left us a review and we were on our way. I then get a call asking if he would be refunded the extra time that wasn't utilized and I explaind that would not be the case, he gave us the code after our job was done and we had already left. I then get calls saying we never completed the job for him we stole his credit card in which we have NO ACCESS TO. He then was harassing me saying he was going to file a police report for stolen Credit card information, that we took payment for a job that wasn't ever complete. Long story short for some reason uhaul has refunded this customer the funds in which we were paid for doing the job. That money was taken from another job in which I completed off of uhaul marketplace. My question is this. If it's so easy for someone to make a story up without any proof the services were not complete how can he be refunded not by me. And how can he just call and make random false reports out of anger?