Well no one said anything about a bad oil filter being installed.As for the belts our statment still stands and we feel that thework was done right We stand behine all are work and if theCustomer feels that the work was done wrong I am sorry for that but we will not be giving a Refund. *** ***General Manager
I am so sorry that this customer felt that she could not bring her vehicle back hereall are work comes With a 2year 24,mile warranty We are a Napa Auto Care Centerand we take are work to heartI can asure you that vehicle was test Driven after work was donenothing was found to be wrong with
the repairs AS for the dealer telling the customer that the part were wrong Thats sounds about right for a Dealer they will tell you the oil filter is wrong just because itis not from themWhat the dealer should have done is sent her back here seeing that there were new belts on the car As for belt noise all belts will stretch and should be recheck Having said all that we feelthat the work done was correct so no refund will be given*** ***General ManagerCox Auto service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm sorry. The respond I got went to spam email. I was not aware that the company had responded and did not accept responsibility for the bad job they did on car. They are saying that the dealer would say anything. I think they are willing to say anything to avoid responsibility. They say that a bad oil filter was installed but the problem was the belts. I could of had a bad accident and hurt not only myself but others because they could not installed the belts and one of the bolts was missing. Their respond is an insult. I've had belts changed many times in many different cars and never had that problem. I'm glad that I didn't make the mistake of taking my car back to them they are very irresponsible and I think they probably did it on purpose so that I would take my car back and cause other damages. I would never recommend them karma is a b.... and they will lose more than did.
Well no one said anything about a bad oil filter being installed.As for the belts our statment still stands and we feel that thework was done right We stand behine all are work and if theCustomer feels that the work was done wrong I am sorry for that but we will not be giving a Refund. *** ***General Manager
I am so sorry that this customer felt that she could not bring her vehicle back hereall are work comes With a 2year 24,mile warranty We are a Napa Auto Care Centerand we take are work to heartI can asure you that vehicle was test Driven after work was donenothing was found to be wrong with
the repairs AS for the dealer telling the customer that the part were wrong Thats sounds about right for a Dealer they will tell you the oil filter is wrong just because itis not from themWhat the dealer should have done is sent her back here seeing that there were new belts on the car As for belt noise all belts will stretch and should be recheck Having said all that we feelthat the work done was correct so no refund will be given*** ***General ManagerCox Auto service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm sorry. The respond I got went to spam email. I was not aware that the company had responded and did not accept responsibility for the bad job they did on car. They are saying that the dealer would say anything. I think they are willing to say anything to avoid responsibility. They say that a bad oil filter was installed but the problem was the belts. I could of had a bad accident and hurt not only myself but others because they could not installed the belts and one of the bolts was missing. Their respond is an insult. I've had belts changed many times in many different cars and never had that problem. I'm glad that I didn't make the mistake of taking my car back to them they are very irresponsible and I think they probably did it on purpose so that I would take my car back and cause other damages. I would never recommend them karma is a b.... and they will lose more than did.