Larry H Miller Honda Spokane

I took my car in for service for an appointment I made for ONLY one repair. When I arrived they had a printed up paper of 5 total services they recommended and presented it to me. I did not need one of the services so they crossed it off the list and left a total of 4 remaining. They quoted me a price and carefully said this is the "Total" cost of the services.

When I came back to get my car they only did 2 of the 4 services and told me they were only quoting me for 2 out of the 4 total services presented to me. They did not clarify that the "Total" price was only for 2 services when they knew I wanted 4 services. They made me think I was still getting 4 services. In their minds they quoted for 2 services and again carefully chose the word "Total" cost.

That is a form of "Trickery" and deception they use to lure you in. So be fore-warned to all customers what the service department is up to these days. My advice is to go over each service they stated in detail. After discussing it with the manager and advisor for several minutes, they refused to honor their quote and did not provide customer satisfaction. They have lost a valuable customer. One that has been with them since 2001.

Review: On Oct 24, 2013 I purchased a 2006 Jeep Larado from the LHM Honda, Spokane Credit Center. At that time the Credit Manager, [redacted], wanted me to purchase a 1 year warranty stating that " if you have a transmission break down it can cost thousands of dollars but with the warranty you will be fully covered". I agreed to the warranty and drove my new used vehicle home.On Sunday Nov 3rd the Jeep would start but would not move in any gear I tried. I called Monday Nov 4 but the sales personnel I had worked with, [redacted] and Sales manager [redacted], were not in the office and was advised to call back the following day, Nov 5th. I called on Tues Nov 5 and spoke with [redacted] who arranged for my Jeep to be towed into the service center at his location, Larry H. Miller Honda 1125 W 2nd St., Spokane, Wa 99201.I called on Thurs Nov 7th and spoke with the service manager, [redacted], and asked what the problem was with the Jeep and when will it be fixed. He advised me to call back the next day , Friday Nov 8th. Not long after that call I received a hurried call from [redacted] telling me that [redacted] was looking for another vehicle for me and would be calling me back later that day. I told [redacted] that I liked the Jeep and wanted it fixed. He again stated that [redacted] will call me. He did not return my call that day.I have made several calls to [redacted]. On Nov 8th I spoke with [redacted] and again stated I wanted the Jeep and he told me it was "not cost effective" and he was checking inventory for another vehicle and would call me by the end of business that day or the next day. I waited, no call.I called again Tues Nov 12 and asked for [redacted]. When I was connected he stated he just had a family emergency and would call me back in a few minutes. I waited, no call, Again.Desired Settlement: I just want them to honor the warranty and fix my jeep!

Business

Response:

Business informed that this issue has been fully resolved directly with the consumer.

Review: My husband and I purchased a vehicle through them we had a trade in and still owed so that was put in the loan.

During the signing of papers I had to go pick up children and on return asked about certain papers my husband signed in my absence and they said it was us Waiving the options for additional coverage.

We left there understanding that we had received a free extra key/and interior exterior service/and 3 oil changes in a year.

When we got home I reviewed paper work and questioned the amount financed as it was hight and they said it was due to the trade in and amout owed. Purchase prices was $15,999/trade in was worth approx $4,500, we still owed $6000 on the trade in. 15,999-4,500+6000=17,499, with tax and fees I was expecting close to 20K,

However I looked at it and it was for 26,000!!! I called and they said it was from the trade in.

I went to my bank to refinance and they identified errors and that there were more costs than the taxes and fees.

We did research and they did not waive the services and infact charged us for $3500 maintenance 75$ service fee, $695 key fee, $1,183 for a centruy service (interior/exterior).

We approached the general manager and they said they would fix and cancel. Well what they did not tell us is that we only get 60% of the Service monies back, only 489$ of the key and nothing on the centry service, (we did not even use!!! we did not know about) we understood a complimentary interior exterior was included as told to us, they only spent 2 hrs vacuuming and they put a coat on that covered sap and bird poo, we complained and they did nothing and we figured it was free and went and did our own.

When the General managers, [redacted]- offered to cancel services, we thought this was great but we did not know he knew that we would not get back 100%services so they said 'sorry we can not help".

So now we never used the century service, and canceled it at their suggestion and they still charged us for it!! We will be getting back approx $1800 of the amount and we are upset and just ask for fairness. I am attaching reviews found on google about their company with a name of same financing individual that all had similar issues. We do not even have the contracts or copies of the supposed policies I called and had to get them form the insurance company, signature is questionable of my husband. I did not sign any of them and I was co-purchaser.

Please review these other reviews on company:

3 months ago

First, they sold me a car that probably wasn't serviced in over 10k miles. The car didn't even have an air filter when I got it home. How could their dealership mechanics have missed this!?!?!? That's not what upsets me though, what upsets me is that they are professional car salesmen in the worst way. They kept pushing papers in front of me explaining the benefits of it but not the cost. I thought that they sold me the car for 6000 when I drove away in a rental car. Then I got home and started reading through my paper work that they made me sign and found out that I had just bought a $6000 car for $14000! I was able to go back and negotiate a little bit and get out of certain services that they did not explain to me would cost thousands of dollars and ended up buying a $6000 car for $8500. During the renegotiation process, I was treated like I was a mn for not wanting all of their add-ons. I've had many good experiences buying and selling cars on craigslist, this was my first time going to a dealership to get a nicer car that should have already been inspected by their mechanics. I most definitely will never be returning to Larry H Miller if I ever shop at a dealership again.

Response from the owner3 months ago

I am sorry to hear that you are not happy. We cannot find any records of you at our store. I would like to personally speak with you. I can be reached at ([redacted]. Thank you and I look forward to hearing from you. [redacted], General Manager

3 months ago

First of all I want to make clear that this review is not a reflection of the service received by the sales team. I did most of the work/negotiation with Ron Stain & the last day I worked with [redacted]. They were both excellent!!! (5 stars to both). The problem came with the Finance Director ([redacted]) whom completely ruined the experience of doing business with Larry H. Miller.

The fist thing that happened that once I have agreed on the price, trade-in, etc. he came out and offered me & my wife our financing options. At first glimpse I noticed something odd with the numbers that [redacted]. He started talking about an extended warranty (almost making it seem like it was included with our already agreed price). He also talked fast enough so that the focus was on the financing. When I asked why the numbers did not added up then he let us know that it was because the extended warranty which added another $1,500. We were never informed about the option for an extended warranty, much less asked if we wanted to add it. That was my first red flag. Second, when he took the warranty out & talked to us about our financial options, my wife & I stated to [redacted] our desire to keep our monthly payments below the $300 mark. At this point, [redacted], started talking to us in what my wife & I took as a very condescending tone & explained to us how that was impossible. He made an appointment for the next day to meet with us, sending us home with the following statement: "Seems to me that you do not know what your budget is, go home and come tomorrow with a decision on how much you ca spend a month" Then he said that upon our return, he will explain why we were not being realistic with our #'s & why we were not going to be able to obtain a below $300 payment. I can state more examples of him being condescending, but this review is long enough as it is.

Needless to say, we were upset & frustrated with [redacted] treatment. The next day we went to Auto Nation Honda, got the vehicle that we wanted, they matched the price, and extras that we got from Larry Miller Honda & the financing process could not have been more simple, stress free and BS free.

Although the sales people were great, as an overall experience, if you are looking for a Honda I would recommend Auto Nation Honda.

and by the way...

...[redacted] we make the "impossible" happen. Our Payment is below the $300 mark...

Response from the owner3 months ago

I’m sorry to hear that you feel this way, and apologize for any miscommunications on our part that may have made you feel upset. I’m glad to hear that you’ve found something that works for you, and hope that we can have the opportunity to work with you again in the future. If you have any additional feedback or questions, I invite you to reach out to me directly. Thank you. -[redacted], General Manager

I thought I had a ok experience there, except for the 6.5 hour wait for financing. 2 days later I get a call saying the bank changed there mind. We need you to bring the car back. REALLY??? We waited 6.5 hours and drove it for 2 days now you want it back??? BAD SERVICE AND BAD BUSINESS!!! I WILL NEVER EVER SHOP AT ANY LARRY H MILLER AGAIN. I will be contacting the Revdex.com and My name is [redacted].

Response from the owner7 months ago

Don, we are sorry that the bank would not accept the loan. We are sorry there is not more we could do. We wish you the bestDesired Settlement: We would like credit all the services that we were not supposed to have! to 100%, We realize we are responsible for the remainder but I feel we were hustled and would like that refunded back to our auto loan. If we have to pursue legal actions I will be looking at them being charged lawyer fees and for time put in.

Business

Response:

Dear Revdex.com

The vehicle in question was purchased from our dealership on July 29 2014. The first time I ever talked to the customer regarding this situation was Nov 13 2015. On October 13 2015 [redacted] came in to cancel the extra products he purchased.

The policies had been active at that time for 15 months and the vehicle had been driven almost 10000 miles. They were refunded $1849.88 on November 3rd for the unused portion of the service contract and key warranty. The sealants are non cancelable after 30 days or application which the Fuchs had done on their

vehicle on 19th of August 2014. They also used two of the three maintances on September 25 2014 and December 30 2014.

The dealership cannot refund money on a policy that was active. There still is a gap policy in effect on the car that would refund $637.23. While in force it would pay the difference of the cars value your insurance company would pay vs. what is owed on it if it was in an accident or stolen. Even though the third

maintance is expired I would be happy to honor that as well.

I started at this dealership in March of 2015. Unfortunately I was not around when you got home from purchasing the car and found other fees on it. At that point in time you could have flat canceled them for the full amount. They are all optional and we are glad to refund the unused portion when the customer no

longer needs or wants them.

Let me know if you would like to cancel the GAP policy or just come in and see April and she can have you sign the form. Also let me know if you want to take advantage of the third scheduled maintance and I can set an appointment up for you.

We try to offer customers value added products that protects the car and them financially when unexpected situations arise. If you need any other information please let me know.

Thank You

General Manager

Larry H Miller Downtown Honda Spokane

Review: December 26, 2012,My husband and I just recently purchased a car from the Spokane dealership of Larry H. Miller Honda. We were purchasing an AWD Chrysler Pacifica. The dealership also thought it was an AWD; it even says so on the back of the car. Therefore, we were even told that it was an AWD from the salesperson. Great love the car, get it home, the next week it snows, and the AWD is not working. We take it into LHM, so they can fix it, but low and behold, it is not the AWD model, because it does not have AWD. LHM thought it was AWD and so did we because we were told it was and it has the sticker indicating that it does. We worked with them for about 2 months before hand to help us find a car that would suit our needs. It had to seat six minimum, had to be either AWD or 4x4, and did not want a minivan that is what we traded in. I wanted low miles, and had to get good gas mileage that is why the Pacifica was a good fit. [redacted] who helped us did a great job, she even thought it was an AWD too, because that is what she was told, and it says it on the back of the car. We needed someone who could work with us on rebuilding or credit also. [redacted] was very helpful in all that she did to find the car. Now as it sits, we were also told by her manager that he would fix the mistake that they made. However, has not done much to fix it we still have the car that is not an AWD.LHM said they would make what was wrong right; the manager said he would buy back the car and get us into something else. Nevertheless, they are taking their own sweet time. They have had long enough to fix this problem with getting us out of the car that we did not want. We wanted a car that had AWD or 4x4, they found us one and were happy, except it is not what they said or it appeared to be. We need it taken care of now; it has been over a month. Moreover, we still have the car that is not what we asked for or paid for, we were hosed. With the 39 plus car, lots that they own they should have been able to fix what went wrong in this bad car purchase. As it, sits now I am not happy with the way Larry H. Miller has handled this problem of poor customer service. In addition, for a car dealership of all people should now what kind of car they are selling. This is unfair to my family not being able to go anywhere in the snow, because of, the lack of concern to make it right. From a very upset embarrassed car owner, of a car that is not right. All we want is for them to do what he said he would do is to fix the problem, buy back the car for what he sold it to us, and cancel the extra things he sold us to make it zero. We also had a trade in, which would need to be refunded back.April 16th 2013, still waiting for them to make what was wrong right. December 13th, 2013, we took the Pacifica back in in April, if I remember and told them to get us a safer car, and out of this bad car. He put us into a 2007 Honda Odyssey. That fit the family, He paid off the Pacific, but he said since there was negative equity he had to carry it over to the new. Loan by this time I was tired of fighting over the stupid car, and said fine just get us into something that is safe for my kids. He did, he did not work with us on the price. This is the worst service I have ever had Larry H Miller screwed us over so bad. We over paid for the van, and on top of that he added the amount still owed on the pacific to the new loan. I am still not happen about this. I still do not have what we wanted when we first went in. and we owe way more then what the minivan is worth. Yet another winter is here and I fell unsafe because it is not AWD or FWD. They lie and cheat and take, while screwing with people emotional feelings and causing families to fight, which causes more stress.Desired Settlement: I want them to payoff the loan to the mini van in full. this would be enough,

Business

Response:

To whom it may concern;

[redacted],

After reviewing the car deal for [redacted] and [redacted] on the 2007 honda Odyssey we have determened the information is as follows. [redacted] and [redacted] in December 2012 did in fact purchase a 2004 Pacifica. The car was not an AWD which we at the time nor the customer were aware of the drive train. In April 2013 the [redacted]'s did purchase a 2007

Honda Odyssey for $15,660.00 plus tax, title and license fee. Other vehicles were offered but nothing worked for them in the choices or the prices. This is the vehicle the customers decided on to replace the Pacifica. Honda does not make an AWD van but it is a Front Wheel Drive vehicle. We offered a generous amount on the trade toward the Honda van. Just like the [redacted]'s, most people that purchase a car or a truck are going to owe more on the vehicle than it is worth after only 6 or 7 months of ownership. There are taxes, license fees, and interest on the loan.

Also, one of the Managers here ( [redacted]) spoke with [redacted] ont the 17 th of December to see if they had come into the dealership to get a value on the Odyssey or had they shopped at another location. It appears they went else where to see about purchasing another car.

We made the customers a fair deal on the Honda Odyssey. We sold them 'no' additional warranties or services.

Honda makes a safe and a quality product.

We do not want any customer to be unhappy with the decision they made in their purchase or ever to feel we have been unfair.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

They should of bought back the first car and canceled all of the loan, instead they only paid off the loan for the car was worth. Thus caring over the remainder of the balance on to the new car they put us in. In doing so it has made the new car loan more then what the car is worth. They should of paid off the whole loan from the first. Now we owe way more then we should owe on the seconded car. It is about a 3-4 thousand dollar over then what the loan should be. This is where I am angry about. They took advance of us, and lied to me, in the angry argument I just wanted out of that place. and my husband stepped in and they screwed him worse then what they were trying to do to me. wish they would make it right.

Regards,

Business

Response:

To whom it may concern,

Please let it me known that the diiferences your are speaking of in your payoff amount were applied to the new loan (the cancellations were applied as down payment) to the loan on the Odyssey. We regret that the [redacted]'s are upset about the process or monies owed. Without additional down payment money applied to a car loan we all encounter owing more on our cars this early in the loan.

Sincerely,

Larry H Miller Honda

Review: On 3/15/15 we purchased a used vehicle, on 3/20/15 I received an email from their service department about scheduling an appointment for a service called Century. We were confused so I looked at our contract and saw we had purchased a warranty for $185.00. When we signed our paperwork it was not gone over with us we were just told where to sign. The finance guy was upset and in a hurry, he said " he had other people waiting", he was a little upset with us because my husband asked for the second key to the car and was informed there wasn't one, this didn't set well with my husband. All we knew was we agreed to Gap insurance, so when I got the email about this service I was confused so I called the person that emailed me, I was told there would be a coating applied to the outside for tar and bugs and scotch guard the seats. I said to [redacted] unless they plan on taking some of the scratches out and taking the stains off the seats I wasn't interested in coating over dirt and scratches, and if they weren't going to clean it up before coating anything I would just take my money back, she said someone would call me. A person named [redacted] called me and I explained to him my conversation with [redacted], he said no they extract the seats and get the imperfections off the outside before they apply anything, so I called back and scheduled. On 4/9/15 we dropped the car off. When we picked it up 5 hours later they had on the work order they buffed out scratches, that wasn't true, and if they coated the seats they did it right over the stains, they did everything I asked them not to do. We let them know we weren't happy about they way they had not explained the contract and slipped in a warranty that was a waste of $185.00. We left, [redacted] called said they would make it right by extracting the seats and she would call on Friday after talking to the detail guy. My husband and I came home and went to work on the stains and scratches. My husband was able to wax out some of the blemishes and I was able to get some of the stains out. If they coated anything why were we able to get more scratches and stains up? Plus I never heard another word from the dealership. Paying $185.00 for a car wash and vacuum is robbery, plus we live in Idaho so it cost us gas in two vehicles to drop it off, plus we took vacation day's, we work during the week, so we took vacation days to drop it off, the service department doesn't do this on weekends.Desired Settlement: We want our $185.00 back. Also someone needs to stop them from unfair practices.

Business

Response:

I reviewed [redacted]'s complaint. It sounds like we did a poor job with the application of the service. [redacted] called her back to try and reshedule on a Saturday which is not a regular day for us to do this however we were trying to accomidate the customer.I left a message for [redacted] to confirm she would rather have the $185 vs the service. If this is the case vs reapplying it....I will be happy to cut a check back to her. My phone number at the dealership is [redacted].I will follow up with the Revdex.com once I know the solution. Thanks[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: 08/09/13 vehicle services and repair took vehicle in for regular scheduled maintenance oil change and tire rotation. Part of 2 year free maintenance program. I also informed the service department that I had a leaking front tire drivers side and could not get the tire off. I marked the tire with a marker so I could find the leak. After maintenance was completed I looked over my vehicle and noticed that the tires had not been rotated they told me that the tire wear was even all the way around and wasn't required. I asked if the tire had been repaired. They told me yes but that I should keep an eye on it. I then asked if the tire had been removed because it was stuck on the rim. The service Manager retrieved the service tech and told us that he had done so. 08/09/13 the next morning tire low lite came on took car in town to [redacted] the first thing I asked was if they had any trouble getting the tire off and they told me yes the other thing they told me is that the tire had been repaired improperly and did not follow DOT standards. I was also informed that the tire was unusable now because of tire tread separation. Come to find out this is the same tire Larry H Miller had repaired before using a plug method. I have over half the tread life left on this tire and now it is unusable. Larry H Miller Service Manager Mr. [redacted] solution to the problem is that I can buy a new tire from them for $160 and they will put it on. I requested to speak to the Regional Manager and was directed to call [redacted] Customer Car who directed me back to the Dealer Who finally told me they would contact the Regional Manager and have him contact me here at home. I have been waiting for Two days now with no reply.Desired Settlement: first of all replace the tire at a prorated amount. 2nd an apology for shoddy maintenance and 3rd someone to be responsible. If this tire would have been repaired properly in the first place I would not be here. the kid was probably pressed for time and we know that time is money

Business

Response:

[redacted],

Mr. [redacted] came into the dealership (August 8, 2013) wanting on oil change and to inquire about a tire that was losing air. We repaired this tire in question on the 7th of November 2012. I apprerciate the fact that [redacted] feels we did a poor job on the repair but the work appeared to be satisfactory for the past 10 months. [redacted] said the tire was repaired improperly...not a factual matter. I want [redacted] to be happy with the work we perform asnd the service he recieves here. We will prorate the cost of a replacement tire for him, and put on the new tire. We will contact [redacted] and let him know as what we feel is the 'right thing to do'. Our Service Manager [redacted] will contact him immediatley to see if this is satisfactory.

Thank you,

[redacted] GM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reply is a day late and a dollar short. I received a call from Larry H Miller today Sept. 30 2013 a month and a half latter just to tell me they would prorate the cost. I told Larry H miller that the problem was taken care of and we were done. I read the response from H. Miller on the tire repair. What is the industry standard for repairing tires? To my knowledge and [redacted] a plug is not D.O.T standards. According to [redacted]. I should have changed all 4 tires, because the difference in tread could effect the transmission and would not mount this tire. I had to install the tire myself. The vehicle was out of service for nearly a week. I had to have the correct tire shipped in. A month and a half Latter now Larry H. Miller is concerned. No I do not accept this and more than likely not do any more Business with this company again.

Review: After seeing an advertisement for a $50 Visa gift card for test driving a Honda Civic I decided to test drive one. On 5-30-14 I test drove a Civic. The salesman said the gift cards would be mailed out on June 1st. The fine print of the advertisement said it would take 7-10 days to receive the gift card. On 6-23-14 I sent an email to the dealership asking about my gift card. After waiting a few days and never hearing back I called the dealership. The receptionist took down my info and said they would call me back. I waited a few days and called back again. I left another message. On 6-26-14 a "manager" [redacted] called me back and said he would check into it and get back to me the next day. I never heard back from [redacted] the next day. On 6-28-14 at 3:15 [redacted] called and said he was busy the day before so never got to call me back. He said he was looking into it still and would call me on Monday. As of today [redacted] has not called me back. And I still don't have my Visa gift card.Desired Settlement: I would like my $50 Visa gift Card.

Business

Response:

Thank you for bringing this matter to our attention. The advertising you are speaking of was generated by the Inland Northwest Honda Dealers. The customer is correct; Test Drive a Civic and receive a $50 Visa gfift card. The contest rules are "Test drive a new Civic between May 12th - June 1st to qualify. Must be at least 18 years of age or older with avalid drivers license and show proof of insurance. Must be legal resident of the United States. One test drive per household. $50 dollars will be paid in the form of a $50 Visa Card mailed to the particiapnt within 10 business days of test drive. No purchase necessary".

All the participating dealers send in the customers information and they send out the gift card. We apologize if [redacted]'s name was not submitted. If it was the Honda Dealers Ad association would have the record and they in turn would have mailed out the gift card. The Ad Agency is located in Spokane, Washington. Please feel free to contact them.

BrandIt Advertising

###-###-####

Particiapting Dealers.......[redacted]

Sincerely,

[redacted], General Manager

Consumer

Response:

Revdex.com,

Larry H. Miller accomplished their mission statement with us by exceeding our expectations of them as an automobile dealership. In our opinion, Larry H. Miller sets the benchmark for excellence in every aspect of automobile dealerships in our community. In the past we have had negative experiences at dealerships when purchasing a new or used car, as I believe is common with most people. However, buying a new car from [redacted] at Larry H. Miller was a very positive and enjoyable experience. Unfortunately, the Honda Touring CR-V that we wanted was extremely difficult to buy in Spokane so our salesman, [redacted], had to work hard to acquire one. He was in constant contact with us as he worked toward getting the car we wanted. Once it finally arrived, car and price we required was exactly as he had promised. [redacted] was outstanding; he was honest, dependable and trustworthy. We are pleased with the entire process and plan to use [redacted] at Larry H. Miller for our future automobile needs.

Review: On January 2nd at 0745 am, I located a 2012 Lexus RX450H for sale through my bank's car search website (USAA Auto Circle). The site stated the vehicle was available in inventory. I checked Larry H Miller's website, which also stated the vehicle was available. I then drove to look at the vehicle. The saleman at Honda (name of [redacted]), found the vehicle and confirmed it was available for sale. He though the price was $39,900, but I showed him on the websites that it was for sale at $34,999. He agreed. We test drove the vehicle and I made a follow up appt for that afternoon to allow my wife to see and drive the vehicle. [redacted] called me to inform me the vehicle was a certifed used Lexus and thus he would have to have another salesman handle the deal. Next, [redacted] called me just before my trip downtown to inform me that somebody purchased the vehicle between the time I looked at it and our current conversation. Dissatisfied with that answer, I contacted a saleman at Lexus. This saleman informed me that the car was available and [redacted] was incorrect. The salesman offered to drive the vehicle out to me to work a deal. Thirty minutes later, he called back to inform me the vehicle was actually pending a sale from last week and a couple from out of town placed a $13,500 deposit on the vehicle and I should have never been able to drive it.Desired Settlement: I would like an explanation how a vehicle can be listed for sale from two different websites, test driven, offered for sale by two different salesmen, yet not actually be available for sale. I would like to know if this was just a deceptive advertising technique used to lure prospective buyers into the dealership. I would like to know if there is actually a vehicle pending in this sale of this type or if the entire event was a lie.

Business

Response:

Larry H Miller allows the dealerships to sell used cars from each others inventory. The only exception is certified cars that carry a factory warranty. So as soon as my salesman [redacted] found out it was in this category he bowed out and tried to get a Lexus salesperson involved.

This is where Honda walked away from the deal. After the first test drive [redacted] figured out it was a certified car and tried to turn it to a salesperson at Lexus. The Lexus sales person at Lexus was told it had a deposit on it by the manager. At that point they asked [redacted] to call [redacted] and Cancel the Follow up appointment. When [redacted] called back in to Lexus the salesman that took the phone call asked the other manager that was not aware of the deposit if the vehicle was for sale and he said show the car. Once the two managers at Lexus talked one told the other they had a $13500 deposit on it. That is when the Lexus salesman called [redacted] back to stop any further action on the RX450

The people that put a deposit on the RX are new to the area from Austraila and were in the process of getting their Drivers license that is why the car was still here. it does not get taken off the web until it gets delivered to the customer that is why it was still advertised.

My Honda salesman [redacted] did all the right things yet Larry H Miller Downtown Honda of Spokane now has a one star rating on google for something my store has no control over.

Let me know if I can provide any other information. I would appreciate it if [redacted] would remove the review from Google.

Thank You

GM

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I asked for an explanation and apology for this matter. While Larry Miller Honda provided the explanation, they passed the blame to another division of their dealership. There was no apology; only a defense of their salesman having done the right thing. Actually, [redacted] informed me the car was sold between my visit that morning and my appt that afternoon, when in fact, the vehicle was already sold and I never should have wasted my time driving down to the dealership. Instead, apparently because the dealer is unable to place the words "pending sale" on their internet inventory, I wasted my time and energy. Their inability to do exactly what a realtor is able to do is not my fault...it is theirs.