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Larry H Miller Hyundai Spokane

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Reviews Larry H Miller Hyundai Spokane

Larry H Miller Hyundai Spokane Reviews (10)

Review: On May 30, I took my 2011 Hyundai Sonata Hybrid to be serviced at Larry Miller. I walked through the new car sales room to get coffee from the customer lounge. I was approached to trade in my 2011 for a new 2015 Sonata. After saying a number of times that I wasn't interested, I let myself be pulled into a negotiation for a vehicle I did not need and did not want.

Three hours later I signed the paperwork to trade-in my 2011 and purchase a brand new 2015 Sonata. Inexplicably, I signed the contract even though the $20,000 trade-in suggestion they started negotiations with turned into $15,735.92. I was told the vehicle I purchased was on the coast and would be available at Larry Miller Hyundai on June 4.

On June 1, I went to L M Hyundai and told a finance person that I wanted to sell the car back to them. I expected to lose my 2011 and down payment plus owe additional money. He said that I would need to talk to the person who did the original paper work.

June 4, I called and asked for [redacted] (the Revdex.com customer contact) to ask him about Larry Miller Hyundai buying back the 2015 Sonata Hybrid I had purchased. I was told that he would be gone for a week and anyway, he would just refer me to [redacted]. I talked to [redacted] said my car was in. He said that the radio in the car I purchased was not working so they went back to the west side dealership and brought me a different vehicle. I indicated that I didn't want any vehicle and asked for a dollar amount of how much more it would cost me to sell it back to them. [redacted] said he'd have that number on Saturday, June 6.

On June 6, [redacted] said he needed another number from finance but was looking at about $4500. Did I want him to proceed anyway. I said yes.

On June 8 or 9, [redacted] gave me a very unofficial-looking, folded piece of plain paper with a few numbers on it. I could give L M $5,457 and they would take the Sonata back and pay off the loan. But, he would rather sell my old 2011 Sonata back to me for $3,000 down plus payments for 72 ( or 60) months. Remembering how I got into this situation, I said I would talk to a friend and let him know.

June 10, I decided that if I was forced to accept delivery of a vehicle, I wanted the vehicle with the VIN that matched my paperwork. I asked [redacted] if the VIN of the vehicle on their lot matched the VIN on my contract. He did not answer. [redacted] said that the deal had been going on long enough and they were going to drop the car off at my residence. At this point, things were getting too confusing for me so I asked my daughter to become the main contact person between L M and myself.

June 11, my daughter tried to accept delivery of the vehicle listed in my contract. [redacted] said that they did not have the vehicle. He later called and said that the vehicle would be there on June 13. He would let us know. It is now early on June 15 and we have heard nothing from Larry Miller Hyundai.

Adding to the confusion, a Sonata Hybrid with my VIN number is listed on hyundaiusa.com as being for sale from Larry Miller's inventory - not from somewhere "on the coast". The MSRP price Larry Miller listed on hyundaiusa.com was $2,200 less than the MSRP they gave me.

I just wanted to get my car serviced and get a cup of coffee. I didn't want to be sold a new car. Now, over two weeks later, it seems they don't want to buy back the new car I purchased and they don't want to deliver it either. I really don't understand what is going on.Desired Settlement: My preferred outcome is for the contract I signed for a factory new 2015 Sonata Hybrid Limited, VIN # KMHEC4A41FA129613, premium package, light silver exterior color, light grey leather interior to be voided. I'm willing to negotiate possibly sharing some of the unrecoverable costs (tax, etc.) with Larry Miller Hyundai.

If L M Hyundai will not void the contract, then I want to receive the factory new vehicle listed in my contract now, without any further delays. My daughter says she will help me sell it.

Business

Response:

[redacted] I am sorry to hear about your frustrations, we strive to keep our customers happy. With the issues on your purchase, I find this as a isolated issue but I am here to resolve it. As to your desired settlement, your car is sitting here and has a volume control issue on the radio, I will exchange it out today with a different radio so your car will be ready to go for you, or you can pick it up as you disire, which I don't recommend. Please let me know either way. This is as you requested on a desired settlement. Thank you and if you have any questions please let me know. I will strive to keep our customers happy. Thank again [redacted]

Consumer

Response:

Thank you for letting me see the car.I have three questions: Why was the MSRP of the 2015 Sonta Hybrid vehicle represented to me more than $2,200 more than the same vehicle (matching VIN's) onLine at HyundiaUSA.com on Saturday, June 13th? Where is the window sticker for the 2015 Sonata? The odometer certificate with my contract states 250 miles (you said this included delivery from the west side of the state). Why does the vehicle odometer read 585 miles on Tuesday, June 16th? Thank you

Consumer

Response:

Thank you for your response. Today, (6/18/15) when I accepted delivery of the car, I saw the window sticker for the first time. The MSRP listed on the sticker is $32,885.00. On May 30 your salesman told me the MSRP for that vehicle was $35,097.00. The price of $35,097.00 is listed on my contract. In your response you mention “other options”. Please specify what “other options” added $2,212.00 to the MSRP. (The warranties are separate line-item expenses in the contact)

Business

Response:

ALL OF OUR NEW CARS HAVE A ADDENDUM ON THEM OF $1497.00 YOUR CAR IS $34382.00 RETAIL PRICE YOU PAID $34380.00.AND YOU HAVE $5000.00 IN REBATES WHICH GIVES YOU A TOTAL OF $29380.00 FOR THE PURCHASE PRICE THANKS [redacted]

Consumer

Response:

Thank you for your prompt response. You state that the car cost $34,382. You state that I paid $34,382. Larry Miller Hyundai actually charged me $35,097.(stated on contract) For 4 1/2 hours the MSRP was represented to me as $35,097. About two weeks later, when I picked up the car, the window sticker read $32,885 ($2,212 less) There was no addendum sticker. I am politely requesting a refund of that difference of $2,212. Thank you.

Review: Sales and finance personal obtained credit approval of co-signer without legal permission. Allowed 18 year old to drive off lot with car that had not been legally been approved for by co-signer of loan. Tacked on unauthorized warranty fees, incorrect tax amount, and bogus "theft registration fees." totaling over $3000. Harassed co-signers and 18 year old by calling after 9:00 pm. Fraud and illegal paperwork filed with the bank. No copies of paperwork sent to the co-signers by fax, text, phone, or FedEx.Desired Settlement: Filed a complaint with the Washington State Department of Licensing. Request copies of paperwork filed with the bank on December 16th to see if someone foraged our (the so-signer) names. Legal action if paperwork shows our names were forged. Appology of the owner and General Manager of the Store, with firing of Jermey the used car manager.

Business

Response:

[redacted] takes pride in taking care of our customers

and their privacy. On December 11 [redacted] contacted us about purchasing a

car. He had come in a few times over a 6

day period. On the 16th he

had come in and wanted to go with the vehicle purchase. He had a very large down payment and he also

stated that his grandparents could co- sign.

This company practices false advertising. On their website they advertised leases for several cars. Once you get there they don't have any of the cars advertised. When you read the fine print the date has passed, but the advertisements is still there. We went in a week after the ad had expired, because we saw it on the website and it was on TV. They gave us the run around even though we had communicated online a few days before exactly what we wanted. After talking to the sales person showing him the ad, he said that is over and should be removed. A week later the ad is still on their website. The sales department are crooks and do not care about customers. Would not buy a car from this dealership.

Have had good experience with their service department.

Review: We purchased a car from Larry Miller Hyundai. We went there on Sept. 3rd looked and found a vehicle on another of the lots.Agreed we were interested in a vehicle and after a couple hours of negotiations decided to forget it as we didn't want any extras. Only what was required by law. The manager asked us to stay and said no problem we will do it your way. Then after 5 1/2 hrs of waiting with nothing to eat only having water offered in all that time we finally got into see the finance manager [redacted].He knew full well we were exhausted and hungry and tired and proceeded to use this I believe to his advantage .Talking fast and shoving documents at us saying sign here here here.WE tried to slow him down and asked questions about some of the things in the contract and he blatantly lied to us. Lying about the total price for the vehicle ,Lying about our interest rate saying even though it was higher it would be fixed after we signed by calling our bank There were other lies and misinformation including when we repeatedly told him we were pre approved for the loan through our bank and we wanted to only stay within those guidelines.He said he fully understood and would do everything the way we wanted. We asked repeatedly that he call our bank and make sure everything was done the way we had asked . He said of course I have already taken care of that and everything is correct.Later we realized he had lied and we signed for a much larger amount then wanted it was to late. Also he had added several items we didn't want including a service plan and several other extras. We sought advice and found out that since the deal had never gone to our bank after more than a week we could do what is called an UNWIND we called [redacted] and informed him of this stating we would be in on Monday morning.We got a call the same day before we could see him in person and do the UNWIND saying he had pushed the deal through to our bank and it was now a done deal.[redacted] is an unethical business modelDesired Settlement: Complete refund of all the added things on our contract and contract rewritten or unwound .With only the Vehicle price and the items charged that are REQUIRED by law nothing else.

Business

Response:

As of 9/30/13 all additional purchases, beyond vehicle purchase, have been cancelled and a refund for those items will be sent to the lender on file. We believe this has resolved the issue as per the customer request.

Review: I was told I was going to receive my spare key after I pay my down payments. I paid my down payments and went to pick up up my key and they "lost" it. A manager told me they would deliver the key to my house when its convenient for me. After constant calls asking for my key to be delivered they are telling me they will only deliver when its convenient for me.Desired Settlement: My key to be brought to me and a written apology.

Business

Response:

The customers key had been placed in a secure area, with limited access. Unfortunately the manager assisting [redacted] was off the day he came in to pick up his key. On 7/8/13 at 3:13 p.m., I made a call to the customer to have the key delivered. [redacted] said he was available for the key to be delivered at his home. I sent a lot attendant, at 3:30 p.m. to his residence for delivery. Hopefully this has resolved the issue.

I recently bought a 2016 Hyundai Elantra GT. The car had 200 miles on it. Thedealership is said nothing, they supposidly bou ght my other two vehicles. They said they would pay off my other loan. But lied. They didn't do anything they said. They also said they would put a scratch resistance coating on the interior and exterior. They said they would lose my payment. Nope they increased it. Larry h Miller Hyundai is a bunch of liars. I will never recommend them to anyone. Terrible customer service.

Review: We took our 2010 GMC Terrain in for an oil change in December 2015. On the way home from the oil change, the heater in our truck was not working properly; it blew cold air only. This was not happening prior to the oil change. I called the service department to take it in to have it fixed, shortly thereafter. The service manager kept calling me the next day to say what they had found; as the day went on, the story seemed to change. By the end of the day, he told me that they thought "someone" had vandalized our radiator, by pouring in a chemical called, StopLeak. Obviously, we have never done this, and the car had been fine until the oil change from Larry H Miller's service department. I asked him if it could have been a mistake by someone on his team... the answer was no, "they don't even keep that chemical on the premises". We were told it would cost about $720.00. "Coincidentally" this was right after our two-year, $2500 service agreement had expired. We asked to speak to the service manager, this man was quite defensive with my husband on the phone, and nothing but sleazy sales guy attitude, "Cars do funny things in the winter, folks" ....no offer to make anything right whatsoever. Because, as this man said, "no one can prove who did this to your car." "We don't even keep this chemical on the premises". Their "fix" was to clean out the radiator, wash the hoses, and reattach them. We paid the $720.00, and on the receipt, their receptionist had written, "This is bullsh**, and I wouldn't pay this bill". WOW.

Needless to say, their "fix" did NOT fix the problem. We drove the car home that night, by the next morning, our garage floor was flooded with radiator fluid. My husband was able to take the car up to our local Napa; where they said the hoses had clearly not been re-attached properly, and that we'd probably need a whole new system now. We will never go back to this dealership. As a result of this damage, we now have to pay for even more costly repairs to this radiator, most likely in the range of thousands of dollars. All because someone there either screwed up and refuses to admit it....OR, they deliberately sabotaged our vehicle to get us to pay for more repairs. The whole thing really stinks.Desired Settlement: We'd like for them to refund our money on the so-called "repair" that did not work, and further damaged our GMC. As soon as possible.

Business

Response:

TALKED WITH CUSTOMER TODAY AND WE ARE WORKING IT OUT.[redacted]GENERAL MANAGER

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I apologize for my late response, it is a week later. I would like to submit a response, please. I promised them I would submit a letter, stating that we were satisfied with the response from Larry H Miller Hyundai. Here is my statement, below:We appreciated the response from the dealership's general manager, [redacted] asked if he could make it right, and he asked his Fleet Sales Manager, [redacted], to contact us. We were simply going to have the vehicle repaired, and trade it in somewhere else. However, [redacted] was able to find us a really great deal on a new 2016 Hyundai Santa Fe, and we decided to purchase here. This was a real accomplishment, as we were so upset, originally, at the way we had been treated, before. In addition, while we were completing the paperwork for this purchase last Saturday, [redacted] noticed that we had a 2012 Nissan pickup. He mentioned that he had a newer, fully loaded 2014 Nissan pickup, with low mileage. We were then able to come to terms on an extremely good deal, for a second vehicle. We went from never wanting to do business here again, to purchasing two vehicles in one weekend. That is the power of good customer service. We really appreciate [redacted]'s willingness to apologize and go above and beyond, to make this situation right. Thank you very much, [redacted] and [redacted], especially, worked very hard to make sure that we were treated fairly.Could you please copy and paste this statement, with the complaint? I was not able to complete this earlier, as I have been extremely ill this last week. Thank you.Sincerely,

[redacted] And [redacted]

Recently bought a used vehicle from Larry H Miller Hyundai Spokane, after hours of back and forth with many sales reps and them trying to get out of the online price of the vehicle and them trying to add an additional $2500+ "warranty" onto the price they finally gave me the online price with additional VTR taxes that other dealerships do not charge for. Long story short I still buy the vehicle, after I was already dissatisfied with the shady sales tactics and extra charges, I was told vehicle comes with 1yr "maintenance" which includes tire rotations and oil charges which I was also charged for. The very next morning after buying the vehicle, the check engine light comes on. I come back with the vehicle that night barely 24hrs after purchase to have it looked at. The manager tells me he will not pay to have it looked at and the 1 yr "maintenance" doesnt cover a simple inspection. Wasnt asking for any repairs or anything but they wouldnt even look at the vehicle without a charge to me barely outside of 24 hrs of purchase because I didnt give in to their $2500+ "warranty" scam after I gave them almost $8000 the day before. I will NEVER buy another vehicle from this joke of a dealership, I shouldve never wasted my time with them, once theyre paid they no longer care for a customer or their possible future business. Well I will gladly take my business elsewhere. This is something I would expect from a one-off [redacted] car lot not a franchise. Highly recommend other people stay away from this lot. Complete lack of care and just all around bad business.

Review: I went into Larry H. Miller to have service done on my new car. One of the salesmen asked if he could put some numbers together on a trade in. I told him O.K. but I only had the vehicle a couple of months and no plans to get rid of it, because I loved the car. When he came back, he told me that the other care lot I bought my rig from had lied to me about having a warranty on my car. He said I had no warranty at all on my new rig. My wife and I are disabled, with only Social Security as a income. So it scared us not having coverage because we couldn't afford to fix anything on our rig if it broke down. I went and got my wife so she could be told about not having a warranty. Again they told us there was no warranty at all. We didn't know what else to do but to trade in the vehicle we loved, to get coverage. We ended up with a lesser vehicle, higher car payment and out $1500.00 that we couldn't afford. Larry H. Miller gave us a list of places to go on the internet to file complaints against the other car lot. When the other car lot found out what I claimed, they got ahold of me and proved there was a warranty on our car. So I called out to Larry H. Miller and talked to Darrin and told him what they said about the warranty. I was shocked when he told me that I did have a warranty on our original rig, and that it must have been a misunderstanding, and if I came by, he would fill my gas tank. There was no misunderstanding, I would have never traded in a vehicle we loved. They lied to me to get my vehicle, and to sell me something else. This whole experience put my wife and I into a terrible spot. Just not right.Desired Settlement: The vehicle they stuck me with is new, but it doesn't have all the seat adjustments and other accessories that made it comfortable for my back injuries. I don't know what can be done. If I had my choice, I would want my other car back, my money back with my payment back to where it was.

Business

Response:

In response to the letter from Mr. [redacted]The customer brought their SUV in for service and while they were here they had a conversation about what they bought from a used car lot and what a certified car offers them when buying a car from a Hyundai store.We explained to them their warranty expires soon with a 5yr/60,000 miles of coverage. A certified car will give them a 10yr/100,000 miles of protection when purchasing from us, and at no time did we tell them they had no coverage but that it would be ending soon compared to a certifed car. They chose to go out and look at other options and found a car that they liked and continued to purchase that certified pre-owned vehicle. We take pride in making sure we have completely satisfied customers and would be very happy to help them out if they choose too. thank you, [redacted]General Manger

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted] The response doesn't really surprise me, but I was hoping that they were are honest company. There wasn't anything in there response that was what really was told to us. I know he is the General Manager and needs to back his salesman, but what he was told is not what we were told. It's sure hard to understand when the manager says that we were told our Warranty was ready to run out, when our car was less than a year old with just over 21,000 miles on it, and the original warranty was 5year/60,000 miles. Doesn't sound right does it. And if I wasn't told by there salesman at there car lot that the car lot where we bought our original car at had lied to us, then why did the Larry H. Miller salesman give my wife and I a list of places to go on the internet to file complaints against the car lot that sold us our original car. I know what was told to us and I also know that the Larry H. miller dealership will never admit to what they did. Just not right, and I am not done letting people know.

Business

Response:

MR. [redacted],I take pride in this Store and I really have an issue when customers are not happy with their transactions, I would love to visit with you, when you have a chance to come down and go over the plan to help you out, I am not sure what we can do or what you are wanting, but when we get all done ,I plan on having a happy customer. Thank you, [redacted]General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] I went out to Larry H. Miller this morning and talked to the manager. I promised me that they were going to figure something out to settle this complaint I have and make things right. They are working on it and we will see what happens.

Review: I purchased a vehicle through Larry H Miller Hyundai. They told me I did not qualify for a $17, 383 car and they told me I did not qualify for that car. They then proceeded to show me other cars that I would qualify for saying the bank would only approve me for $10, 000. When I signed the contract the contract came to over $16, 000 after a $6,000 down payment. That would make the car over $22, 000. How did I magically qualify for $22,000 if I could only get approved for $10, 000? They bloated the contract with unnecessary services that require me to go back to them. One being a Century plan, which includes scotch guard and clear coat. But does not protect it against stuff like tumble weeds. They have yet to contact me about things I've asked them to call me which makes me even more upset. The first day they were supposed to come out to my place of business to give me my temporary license, they never found me accusing me of lying. [redacted] told my husband I told him I had an hour lunch. I never have an hour lunch so there is no reason I would ever tell him that. I waited in the car the entire 30 minutes that I had. I went to the office that night, and they handed me the license, normally when cars are bought the dealership puts it in the window for you. Very very poor customer service. Now I have to deal with them for any type of maintenance I get on my vehicle because of the bloated contract.Desired Settlement: I want the Century protection removed from the vehicle without the price of the vehicle going up. I would like to be reimbursed for the $1188. I tried calling on the phone and going in the office to have this removed and again the customer service is lacking. I would also like them to go through the bank I told them specifically to go through. Again they never gave me a total dollar amount for the car.

Business

Response:

On January 12 2014 [redacted] came into the store to

purchase a car. [redacted] our sales

associate greeted her and they talk about what she was looking for. She explained she wanted a new car for $200.00

a month with no money down. [redacted] explained

to her that $200.00 a month on average terms and good credit will buy a

$10,000.00 vehicle. She looked at many cars

and different price ranges. [redacted] came to the sales manager, [redacted], and

explained what the customer wanted. [redacted] stated that without cash down she wasn’t

able to get a $200.00 per month payment on that expensive vehicle. [redacted] told [redacted] to show her a few different vehicles

in her payment range. [redacted] chose one

that retailed for $17998.00, but was on sale for $14998.00. We proceeded to see what the payments would be

without any cash down. Payments were higher

than what she wanted. We then provided her

how much cash down would be required to get payments around $200.00 per month. [redacted] needed to put $6000.00 down, due to

credit history. We were able to get her

a better interest rate than her own credit union.

When it comes to the license plates, the state’s website

that issues temporary permits was down at that time. We had to deliver her a temporary permit the

next day. I deeply apologize for any

inconvenience and miscommunication involved in the delivery of the permit to

[redacted].

With regards to the protection packages that she purchased,

this was all explained to her at the time of purchase. [redacted] agreed that she wanted to protect her

car. When we talked about century she

wanted that product because she has children and she liked the fact that it will

help maintain the appearance of the vehicle, which adds value to the car. There are six different forms that disclose

the products and four of those disclose price. [redacted]’s husband and mother also agreed that

these protections were a good idea.

We have been in communication with [redacted]. We have spoken with her several times over the

last few days regarding the purchase of a different car and now a new car but are

now struggling to get to a payment, as she has requested. Also she has sent an

email that states she is very happy with the car she now has. Also [redacted] has come into the store and advised us that she wants to keep her car and

now understands all the paperwork. If there is anything we can do to help,

please let us know, we want to make sure she is very happy.

Consumer

Response:

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Century protection is in fact not what was explained to me. it is such a limited program that it does not include spills. It specifically states only manufacturing defect. How is a spill a manufacturing defect? While on the topic why we're you trying to get me approved for a $30k loan? I received a letter from [redacted].

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

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Description: Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Body Repair & Painting, Auto Repair & Service, Automobile Dealers - Imported Cars, Auto Parts & Supplies - Used, Auto Services - Oil & Lube, Auto Dealers - Online, Auto Repair - Maintenance, All-Terrain Vehicles - ATVs, Auto Dealers - New Cars

Address: 8801 E Sprague Ave, Spokane Vly, Washington, United States, 99212

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