Larry H. Miller Hyundai

Complaint: [redacted] I am rejecting this response because:Larry H Miller Hyundai did call me to address my concernsUnfortunately, just like I told Brian S [redacted] , the General Manager yesterday, they NEVER did provide the required written approval or decline for financingWhile they did apologize for this and numerous other behaviors, never the less, they NEVER provided me with that which they were required to doWhile they claim these things were caused by personnel errors, we have only their word that this is not how they operate everydayThey admitted that the sales person and the finance person who contacted me didn't tell me what the interest rate was that I was offered because it was very highThey admitted that they didn't want to scare me off with a ridiculous offer so they just quoted me payment amountsThese actions are unacceptable, very likely illegal and an apology doesn't change thatAlthough I saw through their methods and avoided a terrible financial arrangement, I am sure many other customers of Larry H Miller Hyundai did notI informed Mr S [redacted] on the phone yesterday that my complaints would still stand Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Every document associated with this transaction has *** *** as the applicant (in first position), and *** *** as co-applicant (2nd position). This is typical of bank's requests. All documents with both parties names listed in this order has ***'s signature on
them. The purchased vehicle had been inspected by the dealership, and had passed inspection. To the extent that a Service Contract was available to purchase on the vehicle. *** was promised a gift bag from the dealership, and only has to come in to receive it. The dealership will not "take the vehicle back". As the transaction follows all New Mexico laws

Dear *** ***, We are sorry for any inconvenience this may have caused.I am responding to the rejection not only to update the status of the issue but to express our side of the story. I would like to note that we do have a signed Carfax and other documents you agreed to upon delivery of the vehicle. The statements I have received from our employees explain how we have tried to accommodate your situation from the beginning, starting with the sale to what was expressed by you what vehicle you had agreed to, to changing the battery of your car and having one of our salesperson delivery it to you in Pojoaque. At that time that is what seemed to be the problem. Since there was still an unsatisfied situation, our General Manager agreed to refund the full deposit when the car was returned. On Saturday March 17, you returned the vehicle and have been refunded your full deposit as requested Thank youIdamay R***Office Manager

To Whom It May Concern, Larry H Miller Hyundai's General Manager Brian S*** did speak to *** *** September 7, and has addressed all concerns. Thank YouIdamay R***Office Manager ###-###-####

I do apologize for the late responseI am waiting for a few more details and should be able to respond early next week.Again I apologize for this delay.Thank youIdamay R***Office Manager

In Response to *** * *** Contract Disputes. Jessica H*** our title clerk did call Hyundai Finance and was told that the MSO was sent to Larry H Miller When the MSO was not received in a couple days she called Hyundai Finance and was told it was mailed to another company
Jessica then proceeded to process for a duplicate MSO by requesting a release of lien Hyundai Finance Jessica did inform Mr*** that she had to request a duplicate MSO is stated below Once the release of lien was received by Hyundai Finance Jessica requested Duplicate MSO and FedEx to customer 8/11/Friday and was delivered 8/14/Monday Jessica did follow up with customer to make sure it was received Monday 8/14/ Jessica followed up again a week after to make sure customer was able to register vehicle Jessica H*** is our title clerk and the employee to assist Mr*** with his situation and did the fastest process to get Mr*** his paperwork due to the fact we have not received the MSO from Hyundai Finance Once Jessica was in contact with the customer she did inform Mr*** and kept in contact until the matter has been resolvedIn Regards messages left and multiple phone calls has been noted to our General Manager in which he has address to our Manager Department. We do apologize for any inconvenience. Thank you IDAMAY R***OFFICE MANAGERLHM Hyundai Albuquerque

Complaint: ***
I am rejecting this response because: The information from the business is not accurate or trueWe were assured whatever the vehicle needed regardless of the cost it would be fixedWhen the vehicle went to inspection and the costs of the repairs surpassed their "profit" we were told the vehicle would not be sold because the costs were too extensive
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

How do I reply to what they sentthey basically said that they put my mom as primary for the car cause that's how the banks like to see it? Without permissionThey also haven't fixed the problems I had with the carThe inspection they did was a joke,maybe it was a mechanic but he didn't do much

Complaint: [redacted]
I am rejecting this response because:I believe, that I have tried my best...

to be civil through this nightmare. By coming back and returning the vehicle. All, I want is my down payment back..no issues. Sean B[redacted], is causing most of it. Sending men to my work, to go through the whole bldg to look for me?! Why didn't he just call?! They even went through security areas  Seriously. Yes, I did file a police report too. Same day. Please, tell me why I shouldn't report this to the local newstation. Reported to Revdex.com/B Of A/Larry H Miller Corperation/Nm State Attorney Office. Everyone has reponded to me with conformation.. Why shouldn't  I return the call from the Lawyer now? All this Could've Been avoided If I Purchased The Car-I Test Drove!  I Never Test Drove This Car Or Recieved A Carfax..One Last Chance, I Will Be Coming This 3/17/18. To Return This Lemon Again. Befor 2pm At Larry H Miller Hyundai In Abq. To Recieve My Downpayment Back Of$1500. As ITold NM State Attorney Alex, He Said He Would Tell Mr. S[redacted].  I was Told To Call Alex If Anything Comes Up This Wknd, Sad Part Is. I Parked The Lemon All This Time, I Was Put Out On Getting Rides To Work...So How Is This Fair?! Just Wanted A Car That Ran, So I Can Make It To Work. take my Girls around Too. Looking Forward To Hearing A Response.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We have contacted the customer via email regarding her Gap claim.  The process of the claim was started on the 7th of July by the Insurance Company.  Apology sent to customer regarding our lack of communication and professionalism.

Dear [redacted] [redacted],  After discussing the matter with my Service Manager, when the vehicle was returned, the vehicle was inspected and no oil leaks were detected and the oil levels were correct.  It was then diagnosed that the engine had sludge build up and needed to be...

replaced.  Because of the buildup of sludge warranty requested proof of previous oil changes which we requested to be provided by you so we could submit to the warranty company.   Since this could not be provided warranty would not cover the new engine.Thank youIdamay R[redacted]Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On 5/17/2015 customer was interested in purchasing a 2002 Toyota Tacoma PU vin# [redacted].  The customer was informed the vehicle was not run through the shop yet and would need to pass a safety in order to be sold.  At that time they agreed to sign a contract pending the...

inspection to secure the purchase of the vehicle.   The vehicle did not pass the safety and the deal was backed out.  The customer asked that we reduce the price and sell it to them anyway.  it is against our policy to sell a vehicle that has not passed a safety and therefore we did not accept the offer.

Tell us why here... Please be advised, after reviewing documents regarding ID [redacted].  Larry H Miller Hyundai offers to pay $700 which is the difference between the  addendum that we have in our files and the purchase agreement cash price of vehicle.  If documents are needed the...

customer may come to the dealership and provide identification for copies. Thank you IDAMAY R[redacted] OFFICE MANAGER LHM Hyundai Albuquerque Direct: ###-###-####

Complaint: [redacted]
I am rejecting this response because:Larry H Miller Hyundai...

did call me to address my concerns. Unfortunately, just like I told Brian S[redacted], the General Manager yesterday, they NEVER did provide the required written approval or decline for financing. While they did apologize for this and numerous other behaviors, never the less, they NEVER provided me with that which they were required to do. While they claim these things were caused by personnel errors, we have only their word that this is not how they operate everyday. They admitted that the sales person and the finance person who contacted me didn't tell me what the interest rate was that I was offered because it was very high. They admitted that they didn't want to scare me off with a ridiculous offer so they just quoted me payment amounts. These actions are unacceptable, very likely illegal and an apology doesn't change that. Although I saw through their methods and avoided a terrible financial arrangement, I am sure many other customers of Larry H Miller Hyundai did not. I informed Mr S[redacted] on the phone yesterday that my complaints would still stand.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[redacted] signed all documents showing [redacted] as the primary buyer, and [redacted] as the co-signer.  This is the way the entire transaction was constructed.  [redacted] and [redacted] signed numerous documents showing [redacted] as the primary and [redacted] as the co-signer.  [redacted] can set an appointment to have the trunk light issue resolved.

Review: Purchased a Hyundai remanufactured transmission in September of 2013 for a 2005 Tucson. The transmission is now having problems and needs to be replaced. I was told by the Hyundai parts department when I bought it that it had a one year parts and labor warranty. Hyundai is offering a replacement transmission but I am now being told that Larry Miller Hyundai will only pay $132.21 towards the labor, and that they are doing me a favor in even doing that. The labor costs are actually in the neighborhood of $550. [redacted] (manager) in the parts department told me early in the week that she did not know that labor was not covered. At first she told me she thought that labor was covered. Talking to here today is like talking to someone else. The story has completely changed. [redacted] told me that this was the first transmission they had ever had go bad that was sold through the parts department so she did not know from experience that labor would not be covered. Now she says she never told me that labor would be covered. The only people I have dealt with there are her and Raymond. Now she says I bought the transmission from [redacted]. I never talked to someone by that name.

I did not receive a written warranty with the transmission, only the [redacted].

I have purchased remanufactured units in the past from GM and Ford and found that their warranty always covered labor and was valid at any of their dealerships in the country as long as the install was performed by an ASE certified technician, which I am. I had no reason to believe that Hyundai's warranty would be so ridiculous compared to other new car dealerships.Desired Settlement: Either perform the transmission replacement or pay for the labor.

Business

Response:

In response to the complaint filed by [redacted] DBA B[redacted] we are very sorry about the breakdown in communication. It is not our intention to mislead anyone. However we are not the manufacture we are the dealer. We did offer to pay 10% of the labor cost to Bender Custom Exhaust in a good faith offer even though the work was not performed in our shop.

As for the warranty of GM and Ford I cannot explain how another manufacture chooses to cover their parts but in the future Hyundai parts warranty information is on the official Hyundai website.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

You speak of good faith but are not backing up what I was told originally. Why would you think I should go to the Hyundai website to check warranty when you, the dealer should be able to give me the information. My customer was very specific in asking what his warranty was and I only told him what your parts manager told me. It is clear now that she was wrong and did not know it but I strongly believe you should support her in what she told me. In the future as you suggest in your response, it would appear that trust just has no place in our dealings.

The offer you made verbally to me on the phone to resolve this situation was approximately 23% of the labor costs, not 10%. Have you now reduced the amount you are offering?

Regards,

Business

Response:

I am at a loss as to what it is you are seeking. Your statements of the events in 2013 are not supported by the paper trail. [redacted] sold you the transmission yet according to you you have never spoken to [redacted]. You berate the Hyundai product and "ridiculous" warranty. You have verbally abused my staff with name calling and you still want help. You stated you did not receive anything in writing and I have a long time employee stating they would not warranty labor on a part sold over the counter. Based on history I will have to side with my employee.

We will still extend the $132.21 in labor as a good faith offer that my "[redacted]" Parts Manager offered you but your continued abuse of my staff and this dealership will not be tolerated. Any further outburst or abuse from you to my employees and I will renege this offer.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Revdex.com needs to move this to arbitration. Your threatening tone in your letter is likely unintended but simply adds to the escalation and does not bring us closer to resolution.

Regards,

Review: Larry h miller entered a binding contract with promise to deliver ran my personal information resulting in a credit score drop only to void the promised price on the vehicleDesired Settlement: Fix the vehicle to safety as promised and hold terms of contract as promised

Business

Response:

On 5/17/2015 customer was interested in purchasing a 2002 Toyota Tacoma PU vin# [redacted]. The customer was informed the vehicle was not run through the shop yet and would need to pass a safety in order to be sold. At that time they agreed to sign a contract pending the inspection to secure the purchase of the vehicle. The vehicle did not pass the safety and the deal was backed out. The customer asked that we reduce the price and sell it to them anyway. it is against our policy to sell a vehicle that has not passed a safety and therefore we did not accept the offer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The information from the business is not accurate or true. We were assured whatever the vehicle needed regardless of the cost it would be fixed. When the vehicle went to inspection and the costs of the repairs surpassed their "profit" we were told the vehicle would not be sold because the costs were too extensive.

Regards,