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Larry H. Miller Nissan Highlands Ranch

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Reviews Larry H. Miller Nissan Highlands Ranch

Larry H. Miller Nissan Highlands Ranch Reviews (20)

again buy backs are out of our hands and we can not control what [redacted] will and wont doWe recommended they contact [redacted] because we performed all of the fixes that they recommended and were not able to resolve the customer issueAs for replacing the car it will not be as simple as trading out of itTheir is still a balance owed which is higher than the current market valueI am not sure how we can be more helpfulWe have offered to try to fix the car multiple times and it never seems to be fixed to satisfactionwe can not offer to buy it back because [redacted] denied that option

Complaint: ***
I am rejecting this response because: I finally got ahold of Allen who was completely unfamiliar with this case and has only worked at the dealership for weeks He is “looking into it”, but was unable to provide a resolution to date.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help in resolving this
Sincerely,
*** ***

I again will ask that you come inI don't think that the consumer doesn't have the ability to do math I just think that it is sometimes confusing to understand all of the numbers on a contractI will gladly sit down with the consumer and try to explain everythingThe consumer also went to the state and we had an investigator come in and review all of the financial docs and he confirmed that everything was done correctlyI want to try and help as much as possible but I can not do it via emailSitting down and reviewing the contracts is the only resolution I can offer at this pointIf the consumer is willing to come in and allow me min to review her paperwork, I am here to help

Initial Business Response /* (1000, 6, 2015/12/01) */
Ms *** signed all docs with us to purchase the car, part of the signed documentation was a spot delivery agreement that clearly shows that all sales are pending final approval from a financial institutionunfortunately due to multiple
derogatory accts on her credit the lender did not approve the contractwe continued to work on getting her a new loan to fulfill her attempt at purchasing the car but did not have any luck attaining a loanAs for the payment that MS *** made on her car that she attempted to trade in we provided her with a check for the full amount of her payment due to her not having her car and having to pay for itI spoke with the customer and tried to explain that it doesn't do us any good to bring cars back and unfortunately we couldnt obtain a loan for her

?

Mr *** did come to our dealership to purchase a new vehicle, He had just totaled out his previous Nissan Altima that we had sold him and requested we assist him in purchasing a new oneWe reviewed his credit situation and were able to get him reapproved with Nissan motor acceptance even though
he had had past due payment history with themAlong with getting him reapproved with Nissan we also assumed the $that he still owed Nissan for half of a payment on his previous loan and a deductible that was owed on the car that he had totaledIt did take more than a couple days to get everything figured out with Nissan Motor Acceptance because they were still trying to contact Mr *** in order to collect the funds that he had still owed themMean time Mr *** decided to go to another dealership and pursue purchasing another vehicle when the other store called asking for a payoff we told them that his loan was not funded yet, we were still in process of finalizing the loanSince then his loan has been approved and funded by Nissan Motor AcceptanceLHM Nissan has fulfilled all of their obligations to Mr *** getting him approved and funded as he was contracted hereIf Mr *** wants to trade the car and pursue buying another vehicle that is his choice and he is more than welcome to pursue doing anything he wantsIn no way should LHM Nissan owe Mr *** anything and did everything that was promised to Mr ***

Per the complaint Mr *** did receive a copy of the *** and actually signed our copy of it as wellWe have records of all inspections performed on the vehicle before it was sold to mr ***Mr *** does drive more than the average consumer and it is possible that things can occur during
ownershipWe would be more than happy to offer any repairs to Mr *** at dealer cost if he wants to bring it in

Complaint: ***
I am rejecting this response because: no matter how many miles are Put on a car that is not a reason for the front end to be pulling apartthese damages could not have been caused by me especially due to the miles I have to drive to work I was sold a vehicle that should have been a salvage titleThe current management at Larry H Miller has made promises to fix things in but then when asked to send an email they change their minds.we have asked for the singed original inspection from when it was traded in and the mechanics number they can and will not supply it to usWhoever inspected the vehicle made a massive mistakeI have witnesses and pictures to prove that I am not at fault for these problems.
Sincerely,
*** ***

*** *** purchased a new *** *** from us months agoThey have had complaints of wind noise in the car and have brought the vehicle in to the service dept multiple timesWe aren't able to duplicate the problem most of the timeThe one time that we were able to hear some wind noise we
contacted *** north America to see what they suggested as a fix and we performed the fixThey were not satisfied with the result and we instructed them to contact *** directly through the consumer affairs deptThose are the people that deem if there is a lemon law or not*** sent out a representative and deemed that it did not qualify for lemon law buy backWhen they were here we offered to try to trade them out of the vehicle, when we pulled the credit we came across a missed payment which disqualified them from ***s VRU programThe VRU program is a pre qualification program that approves them for a new loan at a higher tier and lower rate than the previous loan was atBased on the current credit scores their interest rate with *** would have more than doubled and in turn would have made their new payments almost double what they are paying nowThat is when we suggested that they keep this car make consecutive payments on time to *** and we can help them thenWe can not control a customers payment historyIt does us no good to turn a customer away, but it also doesn't help a customer to get into a situation that they can not afford to do

Please contact Alen S*** at the dealership

the customer has had multiple apts with out service dept and has failed to come inWe are more than happy to have them come get the balance of the work owed anytimePlease contact the dealership service dept and make an apt to get the balance of the work done

Complaint: [redacted]
I am rejecting this response because: Nissan doesnt think they do anything wrong. They have made me late on my payments and now I am going to have...

a repo on my credit because they were not willing to lower my payments even after I advised them that I was put on a lease without my knowledge, when I told them I did not want to lease a car at the dealership. So when I tried to refinance my car they told me I was denied because you can not refinance a car on a lease. I am furiated with this company and I want something done about this immediately.
Sincerely,
[redacted]

Nissan is not willing to approve this. Based on the payment history of the current loan. We are not the lending institution

Complaint: [redacted]
I am rejecting this response because: We purchased the car at the end of July 2016-we have only had the car for 11 months, not 13 months. To my understanding and the notes that I have, there was not a [redacted] Rep that came to inspect the car because we were told that the [redacted] Rep for the area that we are in, is booked for 2 months. I was not dissatisfied with the repair that they did, I was dissatisfied that the noise was STILL there even after they "talked over the phone" with a [redacted] Rep and were advised what to do. In regards to the VRU program, we have made our payments on time. In the month of February I called [redacted] to make a partial payment(I had surgery and was out of work for 2 months) and advised them when I would be making the next payment. During that conversation the representative offered to put that payment on the back of the loan, telling me that it would not negatively impact my credit. Obviously, the representative was incorrect. It has been a constant struggle to have the service manager call us and because of that I called LHM corporate office. I was told then that they would make sure, someone from LHM would contact me. About a week later, the service manager called stating that he had received a message to call me. Previous to him calling, I had left 4 messages with different people. After speaking with the service manager, I was unsatisfied with his customer service and his lack of ambition to help me. We were denied the buy back from [redacted], which we would have never contacted them, except we were advised from the service department at LHM to do that, because, they could not figure it out and pretty much washed their hands of our situation. It has been over two weeks since the service manager told me he would call and get a [redacted] Rep to their location and let me know the time frame. I should not have to keep calling and calling. Communication goes a long way, when you are dealing with the situation we have. The noise is still there, we were denied a buy back, given an unrealistic trade-in option and this noise has been there since the first time we drove more then 30 minutes in the car.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I want to make sure that I am understanding the way this is being put to me the trade balance which should have been around 8000 is higher than the worth of the car?? I realize I was underwater on the car the trade in value showing on my financial contract shows 11900. The payoff amount at the time I came in was around 18300. This puts my payoff amount at around 6500. Even if you 0 out my trade which is what was done on my loan document with a 1500 rebate and the 500 down (shown again on the document with the MSRP value of the car which is 36164 and the 4400 for my trade value would be still be less than what I was charged on my loan. The loan document I ve have from the bank shows 0 as subtraction from the cash value of the vehicle which means that the rebate cash down and my trade were zeroed out. Yes I been told to come and talk however after several phone calls about trying to get help with a "there is nothing we can do attitude" I feel like it would not benefit me to have someone tell me that I am incapable of doing math off of the figures that are being provided on my contract.
Sincerely,
[redacted]

I have contacted the customer and asked her a few times to come in and go over all of her loan docs. The issue she is forgetting is she still had a payoff on her vehicle that she traded in. Her payoff was considerably higher than what her vehicle was worth, therefore we did subtract her vehicles...

value but then like all purchases the pay off has to be figured in. I will attempt to reach out to her again and ask her to come in so that we can sit down and go over the paperwork together. The customers payoff to her previous lender does not just go away and that is why she is thinking that she paid twice for the new car.

Under the contract terms it states the warranty is cancelable at any time. If it’s cancelled in the first 30 days it is a full refund anything after that is a prorate. We can email the necessary forms in order to cancel the warranty.

again buy backs are out of our hands and we can not control what [redacted] will and wont do. We recommended they contact [redacted] because we performed all of the fixes that they recommended and were not able to resolve the customer issue. As for replacing the car it will not be as simple as trading out of it. Their is still a balance owed which is higher than the current market value. I am not sure how we can be more helpful. We have offered to try to fix the car multiple times and it never seems to be fixed to satisfaction. we can not offer to buy it back because [redacted] denied that option.

we never try to deceive anybody but if for any reason the customer does not want the warranty that she purchased we will gladly refund the full amount we just need the customer to come by the dealership and fill out a cancellation request. As for the Dealer handling fee it was never added in the...

finance office. Dealer handling is on every transaction and clearly disclosed on all paperwork. please let me know when you can come by to get the cancellation of the warranty processed

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Address: 1320 Plum Valley Ln, Highlands Ranch, Colorado, United States, 80129-1905

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