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Larry H. Miller Nissan Mesa

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Larry H. Miller Nissan Mesa Reviews (2)

On Saturday, 5/10/14, my husband and I arrived with our infant daughter at the agreed upon time of 10:00 am to finalize the sale of a 2014 Nissan Pathfinder SL with the Premium Package. The sales price ($31,900) as well as the trade in value of my current vehicle ($8,400) had been negotiated across several emails in the days leading up to our visit, with the trade in value contingent upon inspection. Additionally, I had completed the Finance Application and requested to be advised if for some reason I did not qualify for top tier financing.
Upon arrival, we were taken outside to inspect the vehicle we were to purchase. Upon inspection, it was clear that the Pathfinder we were inspecting was equipped with the Tech Package and not the Premium Package. When we pointed out the incorrect vehicle package, the representative at Larry Miller Riverview Nissan appeared surprised, and indicated he thought we wanted the Tech Package, not the Premium Package. He advised he would check into our email negotiations and return to try and resolve the issue. He then locate an actual 2014 Pathfinder SL with Premium Package at another dealer, and agreed to have it delivered to Larry Miller Riverview Nissan for us to complete our previously agreed purchase. At this point, Sales Director [redacted] approached us and attempted to increase the agreed upon sales price by $500 in order to correct the vehicle package matter. We refused, since we already had a sales price agreed to in writing for a 2014 Pathfinder SL with the Premium Package. Whether this was a simple misunderstanding or a bait and switch was unclear to us.
As we awaited delivery of the correct vehicle, we were asked if we were going to put cash down. We replied that we were going to use the proceeds from, our trade-in and having already completed the online Finance Application, we would be using the 0.9% interest for 60 months option. At this point, [redacted] returned and informed us that despite the fact it had not been identified during the email negotiations, we were unable to use the special financing option of 0.9% because the sales price they had agreed to was inclusive of the $1,500 consumer rebate (Incentive is either 0.9% financing or $1,500 cash back), despite not being noted or qualified in any manner in the previously referenced email negotiations. I expressed dismay at the fact that I had not only been deceived about the $900 consumer rebate, but also had a key financial decision taken from me, by their assumption that they would be taking the $1,500 consumer rebate and applying it to the sales price. [redacted] informed us that all sales prices are inclusive of consumer rebates and "everybody does this".
At this point, two hours after our scheduled appointment to sign the financing paperwork and pick up our new vehicle, and after the sales price had been increased $2,400 above the previously negotiated price, we walked out of the dealership.

Had no complaints about the car buying experience-actually all I came in contact with during that process was professional. 5 years after purchasing the NEW car one of my hubcaps kept falling off-not due to my negligence-not dents or scratches on it- just defective clips. Same problem that I see others had. Contacted dealership twice via email to get no response, finally wrote a letter to general manager to get a response from customer service manager stating the sales /service manager I had were no longer there which was a mediochre response if even that since I emailed the dealership directly not the sales man/service manger but she would have a specialist look into it-almost 3 weeks later still heard nothing asked for help on facebook and got a response sending me link to their website so I can find the part myself-totally unacceptable customer service- looks like the only time you will get help at Larry Miller Nissan in Mesa is if you buy a car so a comission is made.Remind you I was just inquiring how to obtain a replacement hubcap not have them provide me one at no cost. Contacted another dealership had a response within 5 minutes.Larry Miller Riverview Nissan should take lessons from their competition and provide customer service to their customers even after the car is driven off the lot.

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Address: 2025 W. Riverview Auto Drive, Mesa, Arizona, United States, 85201-7598

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