Larry H. Miller Toyota Albuquerque

Revdex.comServing New Mexico and Southwest ColoradoJefferson ST NE Ste AAlbuquerque, NM 87109RE: Consumer Complaint [redacted] – [redacted] To whom this many concern:Larry HMiller Toyota Albuquerque apologizes for the error and has refunded the full amount of $to *** [redacted] The check request was made and the check will be mailed today May 4th, If there should need to be any further action need, please contact us Thank you,Tammy B***Customer Relations ManagerLarry HMiller Toyota AlbuquerqueCopper Ave NE Albuquerque, NM 87123###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com Jefferson ST NE Ste A Albuquerque, NM To whom it may concern: RE: *** *** On or about November 17, *** *** came in and purchased a vehicle with usVehicle Toyota Runner ***At the time of purchase Mrs***, signed all of
the documents and was given a copy of each of themThe contracts were canceled and the amount of $went to the lien holderPlease have the consumer get with the lien holder, the funds were sent to themAlso attached is the documents that the consumer signed stating that they understood and they did receive a copy of these with their final paperwork when purchasing vehicleAfter the time period that has passed the dealership believes that the consumer understood the terms and agreements and the contract has been canceled as of 5/11/and refund has been issued based on that dateSincerely,*** ***Larry HMiller Toyota Albuquerque

Complaint: ***
I am rejecting this response because:when I spoke with Tammy B*** on the phone she stated she would call the credit bureaus and have the crit check removedFrom what I have seen an attempt has never been made on MsB*** partI am completely undatisfied with these shady tactics that this dealership uses and gets away withWhen I stated that I was already preapproved through my credit union therefore I did not need another credit check ran because I would not be financing with the dealership I was told I needed to fill out the form because other have to make sure I'm not a terroristI should've got up and walked out but sadly there are only so many options available to purchase a vehicle in this stateI advise the dealership that I would do the leg work and pick up the check from the bank and pay for the truck so I did not need to have a credit check, they said they wouldn't run it but just fill out the formWell they ran it anyways and would not allow me to leave in the truck I was planning to trade to get the money from the bank nor could I take the new truckThey are very pushy, controlling and demandingI will not be a Larry hMiller customer again
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]I am rejecting this response because:
I did not ever receive the pamphlets, nor was I ever sent anything on policies. Do not agree that I should be pro rated for the difference or refund.
Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com Serving New Mexico and Southwest Colorado 7007 Jefferson ST NE Ste A Albuquerque, NM 87109 RE: Consumer Complaint — Compliant ID — [redacted] To whom this many concern: Mr. [redacted] purchased a vehicle from us on or about October 31st, 2016. It is our policy to place...

a credit inquire for anyone who has not paid for the vehicle in full before taking delivery. When Mr. [redacted] called and spoke to me regarding this I did in fact explain that to him. We show in our system that there was only one inquiry on Mr. [redacted]'s credit. Mr. [redacted] will need to provide us proof of a second inquiry before we are able to contact credit reporting agencies. Mr. [redacted] was provided with the attached paperwork at the time of purchase of his vehicle. Attached is his warranty coverages and explanation of coverages. Please forward to Mr. [redacted]. Thank you, Tammy B[redacted] Customer Relations Manager Larry H. Miller Toyota Albuquerque [redacted] ###-###-####

Sent forms per request.

Revdex.com Serving New Mexico and Southwest Colorado 7007 Jefferson ST NE Ste A Albuquerque, NM 87109 RE: Consumer Complaint [redacted] — [redacted] To whom this many concern: Mr. [redacted] vehicle was in our service department on 2/24/2017, services requested were Full Service Oil and...

Filter change and multi point inspection. Once our technician performed the multi point inspection a document with recommended services was sent out to Mr. [redacted]. Followed up by a call from our service advisor Brittany M[redacted] to answer any questions Mr. [redacted] may have. Mr. [redacted] stated that he didn't want to look at the recommended services that he would prefer to go over them on the phone with Brittany M[redacted]. Mr. [redacted] and Brittany M[redacted] went over recommendation and Mr. [redacted] gave a verbal authorization for service to be performed. Our technician performed the service and Mr. [redacted] was contacted that his vehicle was ready to be picked up. Mr. [redacted] picked up his vehicle, paid his service bill and a short time later contacted our service manager Anthony W[redacted] and stated he didn't want the Evaporator service/cleaning. Anthony W[redacted] did authorize a refund for the service part only. Mr. [redacted] did authorize to have his cabin air filter replaced and we were able to bundle those two service to save Mr. [redacted] money. The cost of the Cabin Air Filter service would have been $35.00 plus tax. The Evaporator service/cleaning $139.95 plus tax. Mr. [redacted] received a discount on said service including the Cabin Air Filter. Larry H. Miller Toyota Albuquerque takes pride in taking care of our customer and offered a refund to Mr. [redacted] in the sum of $111.61, the full amount of the service plus tax excluding the Cabin Air Filter. A refund check has been processed and sent to Mr. [redacted]'s home address at [redacted]. If there should be any further questions, please feel free to contact us. Thank you, Tammy B[redacted]Customer Relations Manager

Revdex.comServing New Mexico and Southwest Colorado7007 Jefferson ST NE Ste AAlbuquerque, NM  87109RE: Consumer Complaint [redacted] – [redacted]To whom this many concern:Larry H. Miller Toyota Albuquerque apologizes for the error and has refunded the full amount of $261.17 to [redacted]...

[redacted].  The check request was made and the check will be mailed today May 4th, 2016. If there should need to be any further action need, please contact us.  Thank you,Tammy B[redacted]Customer Relations ManagerLarry H. Miller Toyota Albuquerque10401 Copper Ave NE Albuquerque, NM  87123###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]