Larry Hallard Dry Wall Repair

Initial Business Response / [redacted] (1000, 9, 2016/08/08) */ [redacted] I received communication from [redacted] regarding problems with his [redacted] unit[redacted] requested I attend their residence to diagnose and repair the unit as per the warranty Due to previously booked business and appointments I was unable to return their phone call regarding their request until later in the week The extended Warranty certificate identified Glenmar [redacted] as the servicer which acknowledges that [redacted] installed the original unit [redacted] was not the home owner at the time and since purchased the residence[redacted] provided me with the agreement number on extended warranty certificate confirming that he had a copy As per the terms and conditions of the extended warranty which appears on the back of the warranty certificate which stated that the warranty is through [redacted] and not the servicer Glenmar As per paragraph F(Equipment Owner's Options: TRANSFER; The remaining duration of your Extended Warranty may be transferred to the new owner should you sell your property, To transfer your Extended Warranty, mail a written request (identifying the successor owner), your original Extended Warranty document, and a $ [redacted] transfer fee (payable by check or money order) to: [redacted] A Reproduction of the Extended Warranty will be sent to the successor owner and servicer within a few days showing the Extended Warranty registered in their name The Extended Warranty is still in the name of the original product purchaser and has yet to be switched I was able to attend the residence to diagnose the problem [redacted] After attending to diagnose the problem I was able to make a list of the tools and materials neededThe tools and materials were located at my shop which was the reasoning for the multiple visits I repaired a leak on the outdoor unit and then attempted to contact the home owner by knocking on the door multiple times with failure as they did not answer the doorI entered the residence and set the thermostat to "cooling" in the hallway where I observed [redacted] inside, but he did not speak with me [redacted] I sent a text message to [redacted] stating that I would not be able to attend their residence due to health reasons unless they had [redacted] cleaned properlyI have a responsibility to myself and employees to provide a safe working environment to repair and install equipment, which I felt was not the case inside this residence [redacted] Please note as stated above if the home owner could provide a clean safe working environment for my company we would be happy to repair the unit Yours Truly, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/09) */ (The consumer indicated he/she [redacted] accept the response from the business.) # [redacted] says in his response that he returned our phone call later in the weekThis is a statement.....we called him a week later after not hearing from him for a week! # [redacted] stated that he visited the site to determine what tools he neededHe did not add that he visited the site times before he had the tools he neededEven on the third visit he had to leave because once the unit was apart he still did not have the tools he needed # [redacted] said that he knocked on the door several times before he enteredIn a conversation we had with him, he said he went into the back yard and yelled and then rang the door bellSeems like his story changesHe said he observed [redacted] in the houseIf he did, why was he up in the bedroom level of our home where the controls were on the main level [redacted] works from home ( which he indicated to [redacted] several times) and cannot be interrupted [redacted] has an office on the bedroom level of our houseIF [redacted] had gone into the back yard and called out, [redacted] would have heard him [redacted] had previously texted [redacted] and could have done this again [redacted] Porter was on the main level in the family room with the dogs [redacted] [redacted] ? #It is none of [redacted] business as to the state of our home [redacted] # [redacted] informed us BEFORE he came the and 4th time about our basementNot the way he is stating it # [redacted] is saying that our system is not fixed after visits? This is acceptable customer service in our opinion[redacted] #[redacted] # [redacted]

Initial Business Response /* (1000, 9, 2016/08/08) */
*** I received communication from *** regarding problems with
his *** unit.*** requested I attend their residence to diagnose and repair the unit
as per the warranty
Due to previously booked business and
appointments I was unable to return their phone
call regarding their request until later in the week
The extended Warranty certificate identified Glenmar *** as the servicer which
acknowledges that *** installed the original unit ***
*** was not the home owner at the time and since purchased the residence.***
provided me with the agreement number on extended warranty certificate confirming that
he had a copy
As per the terms and conditions of the extended warranty which appears on the back of
the warranty certificate which stated that the warranty is through *** and
not the servicer Glenmar
As per paragraph F(Equipment Owner's Options:
TRANSFER; The remaining duration of your Extended Warranty may be
transferred to the new owner should you sell your property, To transfer your Extended
Warranty, mail a written request (identifying the successor owner), your original
Extended Warranty document, and a $*** transfer fee (payable by check or money
order) to:
***
A Reproduction of the Extended Warranty will be sent to the successor owner and
servicer within a few days showing the Extended Warranty registered in their name
The Extended Warranty is still in the name of the original product purchaser and has yet
to be switched
I was able to attend the residence to diagnose the problem ***After
attending to diagnose the problem I was able to make a list of the tools and materials
neededThe tools and materials were located at my shop which was the reasoning for the
multiple visits
I repaired a leak on the outdoor unit and then attempted to contact the home owner by
knocking on the door multiple times with failure as they did not answer the doorI
entered the residence and set the thermostat to "cooling" in the hallway where I observed
*** inside, but he did not speak with me
*** ***
*** I sent a text message to*** stating that I would not be able to
attend their residence due to health reasons unless they had *** cleaned
properlyI have a responsibility to myself and employees to provide a safe working
environment to repair and install equipment, which I felt was not the case inside this
residence
***
Please note as stated above if the home owner could provide a clean safe working
environment for my company we would be happy to repair the unit
Yours Truly,
***
Initial Consumer Rebuttal /* (3000, 11, 2016/08/09) */
(The consumer indicated he/she *** accept the response from the business.)
#*** says in his response that he returned our phone call later in the weekThis is a statement.....we called him a week later after not hearing from him for a week!
#*** stated that he visited the site to determine what tools he neededHe did not add that he visited the site times before he had the tools he neededEven on the third visit he had to leave because once the unit was apart he still did not have the tools he needed
#*** said that he knocked on the door several times before he enteredIn a conversation we had with him, he said he went into the back yard and yelled and then rang the door bellSeems like his story changesHe said he observed *** in the houseIf he did, why was he up in the bedroom level of our home where the controls were on the main level*** works from home ( which he indicated to *** several times) and cannot be interrupted*** has an office on the bedroom level of our houseIF *** had gone into the back yard and called out, *** would have heard him*** had previously texted *** and could have done this again*** Porter was on the main level in the family room with the dogs*** *** ***?
#It is none of *** business as to the state of our home*** *** *** *** *** ***
#*** informed us BEFORE he came the and 4th time about our basementNot the way he is stating it
#*** is saying that our system is not fixed after visits? This is acceptable customer service in our opinion.***
#7.***
#*** *** *** ***