Larry HMiller Chrysler Dodge Jeep Ram 104th

We have gotten her into a different vehicle she is happy with

Mr [redacted] leased a truck from us on 10/24/17, the financial institution in which we had structured the lease for did not approve him due to a previous unsatisfactory experience with that finance institutionWe then needed to obtain leasing through a different leasing company which did approve him and worked hard to get him the best approval we could We probably asked if his wife could go on the lease with him in order to get him a better lease for income purposes.We obtained an approval on 10/27/and Mr [redacted] came in to resign a new lease contract on 11/03/ It was then received by [redacted] on 11/7/and unfortunately we had missed the mileage penalty on the contract and Mr [redacted] came in and had to sign a new lease contract with the on 11/17/and [redacted] received and funded it on 11/20/ The payoff was then made on 11/29/along with title work sent to Adams County DMV.Unfortunately the DMV rejected the title work and we are obtaining a new title receipt today and are contacting Mr [redacted]

As the customer clearly stated we (Larry H Miller [redacted] ***) sold the vehicle to the customer which they had for or months before they started having issues with the vehicleOur responsibility with the vehicle has ended at that pointThey have never once brought the vehicle into us for any kind of serviceThey have had all of their work done at [redacted] and Larry H Miller Chrysler Jeep on [redacted] That is where all of there mechanical issues need to be addressedIt is difficult to understand their other paperwork issues do to broken English sentencesIf they want to cancel any additional coverages they purchased on the vehicle during the Finance portion of the transaction with [redacted] all they need to do is come in and see [redacted] to fill out proper cancellation forms and it will be handled

Paint repairs like these have to be authorized by the manufacturer We attempted several times to get approval through the manufacturer to get the repairs covered as did other dealerships, but were unsuccessful The customer needs to contact the manufacturer for further assistance on getting the paint repaired

We have sent in the attached request to our IT department They are not showing any record for this address, phone number or name So, he has been removed from the Dealerships database We are waiting for confirmation from our Advertising Department that he has been removed from their database as well

We have scheduled an appointment with MsMoore for Dec12th to have her concern of a fluid leak addressed and repaired We will also assist her in getting a new vehicle, but for the vehicle to be bought back or any other assistance it must be addressed by the manufacturer

Complaint: [redacted] I am rejecting this response because: my vehicle was not repaired by Jeep I highly doubt that the [redacted] transmission shop diagnosed the problem incorrectly I also doubt that the extended warranty company that paid for the new transmission would pay for one if it were a simple repair They sent inspectors out on more than one occasion to [redacted] prior to approving the transmission to be replaced This should have been done by Jeep prior to returning the vehicle to me If it had been, I would have only paid the deductible once and as the Jeep Service advisor promised, "if the transmission had to be replaced, we would not have to pay for the transmission flush."Also, it wasn't a delay in Jeep to take our vehicle back in to be looked at because of pre-scheduled appointments We were told that you were short transmission staff and having to use engine mechanics as back up Maybe this is part of the problem Regardless My vehicle wasn't diagnosed and repaired as it should have been What caused the issue is not the issueThe issue is it wasn't repaired I am not satisfied and want to pursue further action to get resolution Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:There was no contact from Larry H [redacted] We have been driving the car for months now with no headlamp on the passenger sideOf course we attempted to change out the bulbThey couldn't get the car in the shop for weeksIf it is under warranty and you don't have appointments open then what do you want the customer to doThe headlamp is sealed and the moisture shouldn't be able to get in the headlampThey said they put in the claim through the warranty company and we called the warranty company several times and Larry H Miller did not put in a warranty claim what so evermonths of lies and excuses.I'm done with Larry H [redacted] They made appointments and never kept themThey said they ordered the part and didn't order anythingIt was just excuse after excuse I will let everyone I know that they are the worst dealership to go to Sincerely, Michael [redacted]

[redacted] stopped by with an issue of his wheel being cracked We removed the wheel, found the crack and got the repair covered under his insurance plan While working on his vehicle he saw that the body skirt molding was bulged and he was unhappy feeling that we damaged the molding because of the way the vehicle was raised up I spoke with him and said that there was no visible damage (with the vehicle on the ground), but when we put the vehicle back into the air to replace the wheel I would look at it and if there was any damage I would take care of it for him at no charge [redacted] was accepting of that answer and did not seem upset at that time The vehicle was safe to drive on the spare tire until the new wheel arrived and the damaged molding was safe, secure and is only a cosmetic trim piece As per manufacturer specifications and procedures we do advise customers that driving on a spare tire at highway speeds or for long distances is not recommended, but his insurance plan did not cover rental costs On 10/6/ [redacted] showed up after not being able to get ahold of him all day I placed him in a rental vehicle (at our cost) and reiterated as per our conversation on 10/5/that I would take care of any damage that we may have caused We repaired his vehicle on 10/7, including replacing the molding [redacted] felt we damaged I showed him the molding, and how it is designed to flex and told him I replaced it anyways for his satisfaction I asked if he wanted to keep the old molding and he said no (but after the fact went and took it out of my office without my permission and hid it to put in his car once I was gone) We went and inspected his vehicle and it was to his satisfaction so I pulled it around for him [redacted] was not charged for any of the work done, did not pay for the rental car, and has all of his old parts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This complaint dealt only with extremely excessive time Larry H Miller Truck Center took to fix my truck, not the other allegations Furthermore, their statement about the 3rd party's conclusions is false He has not finalized his report as of yet and as far as I know has not made a final determination As far as using another shop for basic maintenance, I don't know why one should pay Larry H Miller's exorbitant prices for what has proven to be slow, sloppy service Yes I did finally get my truck back but as usual it was not complete when I picked it up Of course, it had to be taken back into the shop to finish the job correctly Too the original issue, the repairs took more than two weeks longer than promised and according to Larry H Miller's statement this processes was extended because there was a possibility of litigation Let me get this straight, LHM intentionally took longer to complete this job because they were covering their mistakes/possible mistakes In essence Larry H Miller cost me money (rental vehicle and lost wages) for the sole purpose of getting their ducks in a row Sincerely, [redacted]

[redacted] obviously did not read through our response which clearly explains the process we were following by Chrysler the manufacturerNothing we say or do will change her perception of what we have explainedIf she elects to further pursue, we stand behind exactly what happened with work performed and bottom line she elected not to have us repair the vehicle and had the work performed at ***

Complaint: [redacted] I am rejecting this response because: Give me the contact person at Larry H Miller and I will physically bring them the mailers I am getting It has the name Larry HMillerthe address for Larry HMillerthe phone number for Larry HMiller so it seems like it's from Larry HMiller Sincerely, [redacted] ***

[redacted] did bring her vehicle in on 9/to have the transmission looked and upon pickup complained of an odor in the car The service director did offer to deodorize the vehicle and detail itThe technicians that worked on the vehicle that visit are not smokers, nor are any of the porters that would have driven the car and my detail department was not able to determine the source of the odorWe did provide [redacted] a rental and explained that the deodorizing process takes hours and that we would have the vehicle ready by 3:the next day She arrived earlier than 3:to pick up the vehicle and was upset that it was not ready yet; we finished cleaning up the vehicle and delivered to the customer Customer was not satisfied and states the vehicle still had an odor, we offered to keep the vehicle through the weekend and deodorize it again, she remained in the rental through the weekendThe salesperson, service director and the detailers did not detect any odor after is was deodorized the second time [redacted] picked up her vehicle Monday 10/and spoke with her salesman about upgrading to a vehicle with more options and power seat, and was given preliminary numbers by the GS She set an appointment for Saturday 10/to come in and pick out another vehicle and work the numbers Customer called the next day and complained that the car now smelled to "fruity" from the deodorizer there was no mention that it still had the odorThe Customer did not keep her appointment on 10/and when she was called on the following Monday, she stated she traded in elsewhere We only show a total of two visits for [redacted] one for the software update and the valve body replacement, we do not show a thirdLarry H Miller [redacted] fixed the transmission per [redacted] 's instruction, deodorized her vehicle twice to remove the odor and had offered to attempt to get her into another vehicle [redacted] chose to take the vehicle to another dealer to trade out of it rather than trading with Larry H Miller [redacted] and cannot be responsible for the trade value she was given by another dealer

When your brought your vehicle in for some work we advised you of other work that was needed You elected to have the work done by another shop for “cheaper” which led to the failure that caused your vehicle to be towed back to us Back from our first conversations, when we are being accused of causing failures like this time and care is taken, which does cause some delays As the independent inspector you brought out said (without full conclusion) the failure was due to lack of lubrication, and the other shop you took it to right after you left our shop (which you fail to mention in the complaint) is responsible for fluid level and condition, as they are the ones you paid to have the service performed The other repair facility is the responsible party in this situation, and all compensation desired should be directed to their managementWe have now returned the vehicle to you and you have access to the failed parts, but we cannot offer any more compensation than we have already given you with the bill discounts

We are sorry to hear that you are having problems with your vehicle If you were near our facility we would be more than happy to offer you some assistance in trading out of that Jeep and into a different vehicle But all other types assistance such as buy-backs must be done with Chrysler, and since you are out of state should be able to be handled by a local dealership near you

We sent [redacted] 's credit to only lenders who will look at credit challenged customers, unfortunately the lenders would not allow her to purchase a second car as she already had an open loan and did not have the credit to substantiate another loan.When she came in to try to trade her current vehicle in, the negative equity after the appraisal was more than the lender would allow on the loan, which is why we asked for additional down payment.Unfortunately we wish we had lending available to help every customer in every situation, but one of the most difficult situations is negative equity for credit challenged customers