We have contacted the customer via email regarding her Gap claim The process of the claim was started on the 7th of July by the Insurance Company Apology sent to customer regarding our lack of communication and professionalism
Dear [redacted] , After discussing the matter with my Service Manager, when the vehicle was returned, the vehicle was inspected and no oil leaks were detected and the oil levels were correct It was then diagnosed that the engine had sludge build up and needed to be replaced Because of the buildup of sludge warranty requested proof of previous oil changes which we requested to be provided by you so we could submit to the warranty company Since this could not be provided warranty would not cover the new engine.Thank youIdamay R***Office Manager
[redacted] signed all documents showing [redacted] as the primary buyer, and [redacted] as the co-signer This is the way the entire transaction was constructed [redacted] and [redacted] signed numerous documents showing [redacted] as the primary and [redacted] as the co-signer [redacted] can set an appointment to have the trunk light issue resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 5/17/customer was interested in purchasing a Toyota Tacoma PU vin# [redacted] The customer was informed the vehicle was not run through the shop yet and would need to pass a safety in order to be sold At that time they agreed to sign a contract pending the inspection to secure the purchase of the vehicle The vehicle did not pass the safety and the deal was backed out The customer asked that we reduce the price and sell it to them anyway it is against our policy to sell a vehicle that has not passed a safety and therefore we did not accept the offer
We have contacted the customer via email regarding her Gap claim The process of the claim was started on the 7th of July by the Insurance Company Apology sent to customer regarding our lack of communication and professionalism
Dear [redacted] , After discussing the matter with my Service Manager, when the vehicle was returned, the vehicle was inspected and no oil leaks were detected and the oil levels were correct It was then diagnosed that the engine had sludge build up and needed to be replaced Because of the buildup of sludge warranty requested proof of previous oil changes which we requested to be provided by you so we could submit to the warranty company Since this could not be provided warranty would not cover the new engine.Thank youIdamay R***Office Manager
[redacted] signed all documents showing [redacted] as the primary buyer, and [redacted] as the co-signer This is the way the entire transaction was constructed [redacted] and [redacted] signed numerous documents showing [redacted] as the primary and [redacted] as the co-signer [redacted] can set an appointment to have the trunk light issue resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 5/17/customer was interested in purchasing a Toyota Tacoma PU vin# [redacted] The customer was informed the vehicle was not run through the shop yet and would need to pass a safety in order to be sold At that time they agreed to sign a contract pending the inspection to secure the purchase of the vehicle The vehicle did not pass the safety and the deal was backed out The customer asked that we reduce the price and sell it to them anyway it is against our policy to sell a vehicle that has not passed a safety and therefore we did not accept the offer