Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They finally got a resolution to the complaintFinancing was finally obtainedThis matter can be closed Sincerely, ***
I am rejecting this response because: I guess whoever wrote this response to you believes they are being truthful with you because after receiving the ticket thru the City of Westminster and having no new information sent to me thru the Revdex.com, that I grew impatient with all of this and went to the dealership on my day off to try to speak to the GM who conveniently was in another "meeting " I found out by the GSM they are speaking ofAt which time I explained the reason for my visit, he listened, supposedly was communicating w/the GM via text and he promised me that the GM was waiting to hear back from a outside party but would not hear back from them any later then Thursday (2days after my visit,) gave me his card and word that he'd get back to me w/an answer no later then Thursday as wellThursday came and was getting close to their closing time when I called the middle man to try to get an answerAt which time the only thing he could tell me was that the tow company that they sold my car to with a unsigned title and plates that never belonged to them had sold it at a auction and the dealer that had bought it at the auction was breaking the law by driving it with my plates instead of the dealer plates that he or whoever he may if sold/gave away/loaned it to are required by law to have on the vehicleBut they still didn't have any certainty of who or where the car was The only thing that was "worked out" as this person claims is that they were clueless and there wasn't a whole lot more that I would accomplish by pursuing this any further with themThey still haven't taken any responsibility for this mess, offered any kind of help or a simple apology for that matterBasically this is the way it is and such is life type attitudeAfter me expressing the unbelievable confusion and disappointment that I entrusted such a incompetent business to do nothing more then their job, I ended communication with themIf you ask me, the response that they gave to you was just another lie and another attempt to avoid any responsibility Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It was a long process that was handled appropriately by the Service Manager, [redacted] The start of the process at LHM Ford was difficult because the check in advisor took pictures with his cellphone and sent that to the LHM Warranty TechWhich I guarantee didn't go over well with [redacted] and made this a long a difficult processPlus LHM Warranty tech gave me information as to that it was my responsibility to appeal the denial from [redacted] because when I did call Ford Customer Service they told me that Ford Warranty Dept is only a dealership privilege and not a costumers right to appeal the denialBut once I was put in contact with [redacted] , he went out of his way to make sure that [redacted] has all available information and found a suitable resolution for all partiesBiggest issue is that this is not even a year old truck and evidence shows that no external force broke the sunroof and evidence online shows that this was a spontaneous explosion but [redacted] has no glass warranty unlike my wife's Hyundai which has at least a 2yr replacement guarantee Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They finally got a resolution to the complaintFinancing was finally obtainedThis matter can be closed Sincerely, ***
I am rejecting this response because: I guess whoever wrote this response to you believes they are being truthful with you because after receiving the ticket thru the City of Westminster and having no new information sent to me thru the Revdex.com, that I grew impatient with all of this and went to the dealership on my day off to try to speak to the GM who conveniently was in another "meeting " I found out by the GSM they are speaking ofAt which time I explained the reason for my visit, he listened, supposedly was communicating w/the GM via text and he promised me that the GM was waiting to hear back from a outside party but would not hear back from them any later then Thursday (2days after my visit,) gave me his card and word that he'd get back to me w/an answer no later then Thursday as wellThursday came and was getting close to their closing time when I called the middle man to try to get an answerAt which time the only thing he could tell me was that the tow company that they sold my car to with a unsigned title and plates that never belonged to them had sold it at a auction and the dealer that had bought it at the auction was breaking the law by driving it with my plates instead of the dealer plates that he or whoever he may if sold/gave away/loaned it to are required by law to have on the vehicleBut they still didn't have any certainty of who or where the car was The only thing that was "worked out" as this person claims is that they were clueless and there wasn't a whole lot more that I would accomplish by pursuing this any further with themThey still haven't taken any responsibility for this mess, offered any kind of help or a simple apology for that matterBasically this is the way it is and such is life type attitudeAfter me expressing the unbelievable confusion and disappointment that I entrusted such a incompetent business to do nothing more then their job, I ended communication with themIf you ask me, the response that they gave to you was just another lie and another attempt to avoid any responsibility Sincerely, [redacted] ***
she talked with my GSM and I believe all is handled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It was a long process that was handled appropriately by the Service Manager, [redacted] The start of the process at LHM Ford was difficult because the check in advisor took pictures with his cellphone and sent that to the LHM Warranty TechWhich I guarantee didn't go over well with [redacted] and made this a long a difficult processPlus LHM Warranty tech gave me information as to that it was my responsibility to appeal the denial from [redacted] because when I did call Ford Customer Service they told me that Ford Warranty Dept is only a dealership privilege and not a costumers right to appeal the denialBut once I was put in contact with [redacted] , he went out of his way to make sure that [redacted] has all available information and found a suitable resolution for all partiesBiggest issue is that this is not even a year old truck and evidence shows that no external force broke the sunroof and evidence online shows that this was a spontaneous explosion but [redacted] has no glass warranty unlike my wife's Hyundai which has at least a 2yr replacement guarantee Sincerely, [redacted]