Initial Business Response / [redacted] (1000, 10, 2016/03/22) */ The customer got his first month's bill and Toyota Motor Sales issued him with a refund for one month's payment as a courtesy Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Larry H Miller did nothing to resolve this issueI had to send a complaint to Toyota corporate to get anything done, they did nothingTheir response that I received my first months bill, months after purchasing the vehicle, and that TOYOTA CORPORATE refunded my first bill had nothing to do with Larry H MillerTheir customer services regarding this issue was a joke and I will never spend a dime at that dealership againIf this were a complaint about Toyota corporate, then I would have accepted the responseEmployees of Larry H Miller lacked the simple skills required to punch in numbers into a computerThis and this alone caused this situationThey put in my social security wrong in the financing paperwork which caused me a credit rejection and they entered my address wrong in the original paperwork causing the bill for the Hylander to not be paidBased on the above stated info, their response is not satisfactory since they did nothing to resolve the problem they created!
Initial Business Response / [redacted] (1000, 10, 2015/08/21) */ ***Document Attached [redacted] Customer [redacted] came to Larry HMiller Toyota Corona with a TRUACar certificate for a Toyota Tacoma, reflecting $1,of MSRPWhile here at the dealership, he switched to a Toyota 4Runner, reflecting off MSRP The TRUECar Dealer Price is 35,and that is what Mr [redacted] purchased the vehicle for Larry HMiller would not be able to sell a Toyota Tacoma for the same price as a Toyota 4Runner as you can see by the attached documents Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The documents they have attached are not validFirst of all, the first document shows I was looking for a Toyota TacomaThe dealer responded I then "switched to the 4Runner"Why would I be looking to buy the exact car I already had that I was there to trade inI no longer wanted the Tacoma that I already had because I needed a vehicle with more space which is why I was there to trade my car inNot so I [redacted] trade it in for the exact thing but so I could get the 4Runner, a vehicle that suited my needsSecond, the document for the 4Runner does not picture the agreed to price that the dealer and I discussedThey picture the sticker priceI had pulled up the true car price for the 4Runner on my iPhone and showed *** [redacted] wrote it on a note checked with his manager and said that his manager would be fine with the price of $33,This is by far the most misleading experience I have ever had with a business and I will be sure all my friends and family know and social media that this dealership is dishonestThey have blatantly tried to cover this up to prevent themselves from paying what was owedYes it was my mistake for not triple checking the price on the paperwork but I was completely cheated because [redacted] told me the price of $33,was approved by his managerThis must be made rightI no long want to support any type of Larry H Miller business or Toyota Corona if this is how they choose to "resolve" their customers issuesThis is absolutely unacceptableI demand that they actually make this right instead of trying to blame it on my for the hundredth time
Initial Business Response / [redacted] (1000, 10, 2016/03/22) */ The customer got his first month's bill and Toyota Motor Sales issued him with a refund for one month's payment as a courtesy Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Larry H Miller did nothing to resolve this issueI had to send a complaint to Toyota corporate to get anything done, they did nothingTheir response that I received my first months bill, months after purchasing the vehicle, and that TOYOTA CORPORATE refunded my first bill had nothing to do with Larry H MillerTheir customer services regarding this issue was a joke and I will never spend a dime at that dealership againIf this were a complaint about Toyota corporate, then I would have accepted the responseEmployees of Larry H Miller lacked the simple skills required to punch in numbers into a computerThis and this alone caused this situationThey put in my social security wrong in the financing paperwork which caused me a credit rejection and they entered my address wrong in the original paperwork causing the bill for the Hylander to not be paidBased on the above stated info, their response is not satisfactory since they did nothing to resolve the problem they created!
Initial Business Response / [redacted] (1000, 10, 2015/08/21) */ ***Document Attached [redacted] Customer [redacted] came to Larry HMiller Toyota Corona with a TRUACar certificate for a Toyota Tacoma, reflecting $1,of MSRPWhile here at the dealership, he switched to a Toyota 4Runner, reflecting off MSRP The TRUECar Dealer Price is 35,and that is what Mr [redacted] purchased the vehicle for Larry HMiller would not be able to sell a Toyota Tacoma for the same price as a Toyota 4Runner as you can see by the attached documents Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The documents they have attached are not validFirst of all, the first document shows I was looking for a Toyota TacomaThe dealer responded I then "switched to the 4Runner"Why would I be looking to buy the exact car I already had that I was there to trade inI no longer wanted the Tacoma that I already had because I needed a vehicle with more space which is why I was there to trade my car inNot so I [redacted] trade it in for the exact thing but so I could get the 4Runner, a vehicle that suited my needsSecond, the document for the 4Runner does not picture the agreed to price that the dealer and I discussedThey picture the sticker priceI had pulled up the true car price for the 4Runner on my iPhone and showed *** [redacted] wrote it on a note checked with his manager and said that his manager would be fine with the price of $33,This is by far the most misleading experience I have ever had with a business and I will be sure all my friends and family know and social media that this dealership is dishonestThey have blatantly tried to cover this up to prevent themselves from paying what was owedYes it was my mistake for not triple checking the price on the paperwork but I was completely cheated because [redacted] told me the price of $33,was approved by his managerThis must be made rightI no long want to support any type of Larry H Miller business or Toyota Corona if this is how they choose to "resolve" their customers issuesThis is absolutely unacceptableI demand that they actually make this right instead of trying to blame it on my for the hundredth time