Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Mr [redacted] , This is the first I have heard on this situation and apologize for the coomunication issuesIf you are not satisfied with the benefit of the vehicle theft registration and its benefits to you then I will be happy to refund you the $as that is an option that you decided to purchase and sign forHad we known you werent satisfied with the origianl detail of this vehicle we would have sent it back to detail until your satisfaction as we have one of the best detailers in the industry and is certified by [redacted] in detailing and buffing brand new carsThat ebing said it costs me $to detail a vehicle and I would be more than happy to to reimburse you for thatI will just round up and make it an even $as for the first aid kit was this something you were told you were getting? we are not required to have a kit in every car? please let me know if I am missing anything, if not please email me and I will get a check sent to the address you provideI thank you for your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) To whom it may concern, I am willing to accept a $reimbursement to help offset the cost of paint correction; though my local detailer charges considerably more for this service, I will accept this as a fair compromise for not having return travel to have it doneAs for the first aid kit, it is listed as an option on the Monroney sticker accompanying the vehicleIf this option was intentionally removed from the purchased vehicle I was not made aware that it would be omittedI have attached an image displaying the included optionsPlease use my billing address for payment mailing purposes Thanks Final Consumer Response / [redacted] (4200, 19, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Undoubtedly the worst car-buying experience I've ever had, this being my 6th [redacted] in nearly yearsNot only was first accepted resolution not settled but the second complaint wasn't eitherThe [redacted] checklist clearly shows points #2, #and #as "meets standards" when they should be marked "service required" at bestThe paint had holograms literally all over (didn't even know what they were until I saw them in direct sunlight), aluminum window trim had diagonal etches down the length of rear windows, the two front wheels were badly bent (these were disclosed as repaired due to curb rash but not documented on the checklist) and the car had vibrations & alignment problems as a resultIt's been weeks I've had the vehicle and the dealership has still yet to send any sort of compensationOutright abuse of the official [redacted] program to sell poorly reconditioned cars at a significantly higher priceDefinitely will not buy from this dealership again under any circumstances Final Business Response / [redacted] (4000, 21, 2015/09/09) */ The compensation of $has been submitted to my accouting office and the check will be sent to the address we have on file
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ I am looking into this issue and we will contact the consumer as soon as we review the records Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is no resolution I still have not been contacted by the dealership Final Business Response / [redacted] (4000, 12, 2015/09/17) */ We have records showing this was fixed and completed last month?!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe $$ was deposited on 8/1/2017Sincerely, [redacted]
Hello, I've spoke with the customer and we've addressed his issuesI believe this was just a miscommunication and a dropped ball by our service staffAs of last night we are all good to go, the vehicle will be complete very soon with all issues addressedthank you [redacted]
This customer filed a claim with the GAP company [redacted] which means we can not cancel his GAP coverage at this time because there is a claim open If he is not going to be using his GAP insurance, he is welcome to get that insurance canceled As of March 7th we were informed by the GAP company [redacted] that he had filed a GAP claim We are happy to get this taken care of with [redacted] if he no longer uses his GAP coverage
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ I will be happy to refund [redacted] the money for diagnostic and whatever else he feels is fairPlease email me at your earliest convenience, I do apologize for this matter
Initial Business Response / [redacted] (1000, 11, 2015/10/30) */ I have reached out to the customer to see if I can help her get into something more safe and realiable
Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Mr [redacted] , This is the first I have heard on this situation and apologize for the coomunication issuesIf you are not satisfied with the benefit of the vehicle theft registration and its benefits to you then I will be happy to refund you the $as that is an option that you decided to purchase and sign forHad we known you werent satisfied with the origianl detail of this vehicle we would have sent it back to detail until your satisfaction as we have one of the best detailers in the industry and is certified by [redacted] in detailing and buffing brand new carsThat ebing said it costs me $to detail a vehicle and I would be more than happy to to reimburse you for thatI will just round up and make it an even $as for the first aid kit was this something you were told you were getting? we are not required to have a kit in every car? please let me know if I am missing anything, if not please email me and I will get a check sent to the address you provideI thank you for your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) To whom it may concern, I am willing to accept a $reimbursement to help offset the cost of paint correction; though my local detailer charges considerably more for this service, I will accept this as a fair compromise for not having return travel to have it doneAs for the first aid kit, it is listed as an option on the Monroney sticker accompanying the vehicleIf this option was intentionally removed from the purchased vehicle I was not made aware that it would be omittedI have attached an image displaying the included optionsPlease use my billing address for payment mailing purposes Thanks Final Consumer Response / [redacted] (4200, 19, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Undoubtedly the worst car-buying experience I've ever had, this being my 6th [redacted] in nearly yearsNot only was first accepted resolution not settled but the second complaint wasn't eitherThe [redacted] checklist clearly shows points #2, #and #as "meets standards" when they should be marked "service required" at bestThe paint had holograms literally all over (didn't even know what they were until I saw them in direct sunlight), aluminum window trim had diagonal etches down the length of rear windows, the two front wheels were badly bent (these were disclosed as repaired due to curb rash but not documented on the checklist) and the car had vibrations & alignment problems as a resultIt's been weeks I've had the vehicle and the dealership has still yet to send any sort of compensationOutright abuse of the official [redacted] program to sell poorly reconditioned cars at a significantly higher priceDefinitely will not buy from this dealership again under any circumstances Final Business Response / [redacted] (4000, 21, 2015/09/09) */ The compensation of $has been submitted to my accouting office and the check will be sent to the address we have on file
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ I am looking into this issue and we will contact the consumer as soon as we review the records Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is no resolution I still have not been contacted by the dealership Final Business Response / [redacted] (4000, 12, 2015/09/17) */ We have records showing this was fixed and completed last month?!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe $$ was deposited on 8/1/2017Sincerely, [redacted]
Hello, I've spoke with the customer and we've addressed his issuesI believe this was just a miscommunication and a dropped ball by our service staffAs of last night we are all good to go, the vehicle will be complete very soon with all issues addressedthank you [redacted]
This customer filed a claim with the GAP company [redacted] which means we can not cancel his GAP coverage at this time because there is a claim open If he is not going to be using his GAP insurance, he is welcome to get that insurance canceled As of March 7th we were informed by the GAP company [redacted] that he had filed a GAP claim We are happy to get this taken care of with [redacted] if he no longer uses his GAP coverage
Initial Business Response / [redacted] (1000, 5, 2015/07/25) */ I will be happy to refund [redacted] the money for diagnostic and whatever else he feels is fairPlease email me at your earliest convenience, I do apologize for this matter
Initial Business Response / [redacted] (1000, 11, 2015/10/30) */ I have reached out to the customer to see if I can help her get into something more safe and realiable