[redacted] Roofing just celebrated its 50th anniversary this past March and I assure you we did not reach this benchmark by making foolish promises or guaranteesAnd, we don’t cancel our appointments without giving prompt notice of the cancellation In particular (regarding guarantees), we don’t guarantee roofs to be leak free that were installed by other companies Even if we install one or more tarps upon a roof to cover wind damaged portions of that roof, we will not guarantee that roof It simply makes no sense to guarantee a roof installed by another company An insurance company might consider doing something like this, for a fee But, [redacted] Roofing is not in the business of guaranteeing roofs installed by others; especially when the roof has encountered major storm damage requiring multiple tarps to cover the damaged roof areas To follow is considerable documentation we have on record (below) which supports our position that [redacted] Roofing has conducted itself in a most professional manner in every instance during our dealings with Mr [redacted] We have simply made the decision to quit subjecting our staff to unacceptable treatment by Mr [redacted] Thus the reason we terminated further services for Mr [redacted] To follow are the facts and we have documentation to support each and every one of the following statements: 1) We were first contacted by Mr [redacted] on 3/7/ He called to request we look at his roof at [redacted] , MO for the purpose of providing him a free estimate to perform work necessary to address leakage This roof is not a roof we installed and not a roof that we had ever performed any previous work upon (i.ewe are in no way accountable for the condition or performance of this roof) 2) We made an appointment to visit the address between noon and pm the following day (i.eappointment to perform a service call the afternoon of Wednesday 3/8/2017) 3) Our service representative ( [redacted] ) arrived at the job address during the agreed timeframe on the afternoon of Wednesday 3/8/ 4) [redacted] found the roof to have suffered significant wind damage and quoted MrsMelissa [redacted] $to furnish and install tarps over separate wind damaged areas of the roof Mrs [redacted] told [redacted] she would call Mr [redacted] to discuss with him first and would let [redacted] know whether or not to proceed with the tarp installation at the conclusion of her phone conversation with Mr [redacted] Within a few minutes she informed [redacted] to proceed with installation of the tarps for the quoted amount of $ 5) At the time of our original appointment on the afternoon of 3/8/ [redacted] installed five 10’ by 12’ tarps to cover wind damaged roofing 6) Mrs [redacted] paid [redacted] the full amount immediately after he had completed the work [redacted] doesn’t recall having had any conversation with Mr [redacted] during the service call on the afternoon of 3/8/ [redacted] is absolutely sure that he offered no assurances or guarantees regarding the longevity or reliability of the tarps he had installed F.Y.I [redacted] has been a key member of our service department for over years now and he knows that we will not guarantee tarps for any period of time to prevent leakage and will not guarantee tarps to remain intact upon a roof for any period of time And, he will attest to the fact that he never offered any assurances, implied or otherwise that the tarps he installed at the [redacted] residence could be relied upon to protect the home from leakage for any period of time He also will attest to the fact that he did not meet with Mr [redacted] on the date that he quoted and later installed tarps He dealt directly with Mrs [redacted] only 7) An invoice dated 3/10/was mailed to Mr [redacted] It states: “Installed tarps on roof as temporary repair per quote = $*Paid in full 8) [redacted] Roofing followed up by promptly preparing two separate (no charge) written proposals to perform permanent repair of the wind damage One proposal offered a quote to simply replace the affected / wind damaged portions of the roof The other proposal offered quotes to completely replace the entire roof sections where wind damage had occurred 9) Those Proposals # [redacted] and # [redacted] were completed and ready for presentation on 3/9/10) My customer service representative ( [redacted] ) contacted Mr [redacted] by phone soon after to offer review of these proposals with him 11) [redacted] informs me that Mr [redacted] declined to accept our invitation to meet with him for the purpose of reviewing our proposals with him, and asked that we simply mail the hard copies to him So, we mailed our proposals to him 12) Mr [redacted] later contacted our office and indicated he was interested in considering having us perform permanent roof repair, but wanted us to contact his insurance company to seek a greater loss amount so he would receive an amount from his insurance company equivalent to, or relatively close to the amount we had quoted 13) [redacted] began efforts to seek a greater loss amount for Mr [redacted] by contacting American Family Insurance on 3/30/ Before those efforts were concluded, Mr [redacted] contacted [redacted] on April 6th and informed him that he had decided to have the work completed by another company So, as of that date, [redacted] terminated his efforts to seek a greater loss amount for Mr [redacted] and ceased all further efforts to gain the business of Mr [redacted] It is important to note that we have never been contracted to perform any permanent repair of the [redacted] roof at [redacted] , MO 14) Our office later received a call from Mr [redacted] on April 19th, informing us that he is once again interested in considering having us perform the roof repairs and requested we once again contact his insurance company and make every effort to get him a greater loss amount from his insurance company 15) On or around 5/16/ [redacted] was on a service call for another resident at Lake Lotawana and by coincidence happened to drive past the [redacted] He observed that the roof had not yet been permanently repaired; the tarps remained intact upon the roof, and was surprised to see that they appeared to remain in fair condition after the significant amount of time had lapsed since he had installed them nearly weeks before 16) On 5/19/Mr [redacted] called our office late in the afternoon, claiming his roof has recently started leaking at areas it never leaked before and we guaranteed his roof to be leak free for months from the date we installed tarps [redacted] happened to be in the office at the time Mr [redacted] called, so [redacted] got on the phone to answer Mr [redacted] ’s concerns Once again, Mr [redacted] claimed that the roof was leaking in places it had never leaked and our tarps are not doing their job [redacted] explained that the tarps could reasonably be loose or blowing off due to the high winds we have recently received Mr [redacted] expressed that there have been no high winds, but evidently went to look outside because he then informed [redacted] that he sees more shingles lying in his driveway and sees some loose tarps He abruptly told [redacted] to come out and “fix it right this time” and hung up 17) Upon conclusion of the phone call, [redacted] informed [redacted] (Vice President of [redacted] Roofing) that he was going to immediately drive to Mr [redacted] ’s property to see what work might be necessary to address the current leakage, but admitted that he really didn’t want to rush over to Mr [redacted] ’s because we are not at fault and because Mr [redacted] was extremely rude to him Per ***’s own words, Mr [redacted] “ spoke to me like I was a dog” 18) While [redacted] was updating [redacted] about the circumstances, Mr [redacted] called back, presumably to see if [redacted] was going to come to his house that afternoon Since Mr [redacted] had hung up on [redacted] he didn’t actually know if or when [redacted] might be providing him a service call That’s when [redacted] decided to speak with Mr [redacted] in effort to resolve the escalating conflict Regrettably, Mr [redacted] remained firm that we were responsible for his roof leaks, continued to insist we return immediately and “do the job right this time”, etcetc So, [redacted] decided to terminate further solicitation of Mr [redacted] ’s business He calmly informed Mr [redacted] that we would not be coming out to perform any service calls that afternoon for him and were no longer interested in performing any services for him 19) There was never any implied or expressed warranty / guarantee that tarps would provide “any” relief from leakage for any specific period of time And, Mr [redacted] will be unable to provide any documentation to support otherwise because we absolutely DO NOT guarantee tarps They are not reliable If tarps were a reliable roofing system roofing contractors would be actively engaged in the installation of tarp roofing, but tarps are not a bona fide / reliable roofing systemAt best, they may provide some amount of temporary relief from leakage To claim that we guaranteed the tarps would provide protection from leakage for a period of months is simply false 20) You will find that there were wind gusts exceeding miles per hour recorded in our area on 5/18/ See historical weather data as noted per the following website: 21) Self-adhering asphalt shingles are a proven / reliable roof system Yet you will routinely find that even good high quality asphalt shingles are known to become damaged / blow off in wind speeds of miles per hour So, you can logically conclude that blue poly tarps obviously are unlikely to remain intact in extreme (or even moderate) weather conditions Yet, that is the complaint we are being charged with Our tarps were left on a roof for weeks and we are being accused of having done something wrong because these week old tarps have started becoming loose after enduring wind gusts exceeding miles per hour And, there is no evidence to suggest leakage is even occurring at areas we tarped as Mr [redacted] openly states leakage is occurring in areas it hasn’t leaked before and admits having more blown off shingles in his driveway as of 5/19/ 22) Keep in mind that we only charged $to furnish and install tarps the day after being contacted It is not uncommon for roofers to charge $to install one tarp to assist with temporary relief from storm related roof damage In conclusion, Mr [redacted] needs permanent roof repair completed promptly (not weeks after the roof became damaged by high winds) We have in good faith made numerous efforts to gain his business to perform the necessary permanent repairs, but he informed us in April that he decided to contract with others to have that work performed Yet, the necessary permanent repairs, (as of 5/19/2017) have yet to be completed and Mr [redacted] incorrectly claims we have guaranteed his roof to remain leak free when that is simply not true We are not contractually obligated to perform any work for Mr [redacted] , have made no expressed or implied guarantees to this individual, and have simply chosen not to subject our staff to further unacceptable treatment by this individual If Mr [redacted] withdraws his complaint and indicates complete and satisfactory resolution of the matter, we will refund $of the $charge once the notice of satisfactory resolution has been posted on the Revdex.com site Sincerely, [redacted] L [redacted] President, [redacted] L [redacted] Roofing, Inc
I assume that if the ***'s inform the Revdex.com that their complaint has been satisfactorily resolved the Revdex.com's website will then note that the [redacted] complaint against [redacted] L [redacted] Roofing has been satisfactorily resolved If not so, please let me know Otherwise, we will promptly issue a check to the ***'s in the amount of $as soon as the Revdex.com website indicates their complaint against us has been satisfactorily resolved The status of their complaint on the Revdex.com website currently indicates that "...consumer did not accept the response, or Revdex.com has not heard back from the consumer as to their satisfaction..." We have no desire to prolong this matter further and will promptly issue payment with the assurance that this complaint will be noted as satisfactorily resolved on the Revdex.com website We have simply been waiting for notice of satisfactory resolution of the complaint before issuing the $check If we need to issue the check before the Revdex.com will note on their website that this complaint has been satisfactorily resolved, we are happy to proceed in this fashion (with the assurance from the Revdex.com that their website will promptly indicate the complaint has been satisfactorily resolved) To follow is a copy of our original offer which we will continue to honor : I will also offer to issue Ms [redacted] a cash credit in the amount of $ This offer is valid if Ms [redacted] will withdraw her complaint with the Revdex.com and indicate on the Revdex.com site that the complaint has been satisfactorily resolved Should the offer not be accepted within days, I reserve the right to rescind this offer Sincerely, [redacted]
[redacted] Roofing just celebrated its 50th anniversary this past March and I assure you we did not reach this benchmark by making foolish promises or guaranteesAnd, we don’t cancel our appointments without giving prompt notice of the cancellation In particular (regarding guarantees), we don’t guarantee roofs to be leak free that were installed by other companies Even if we install one or more tarps upon a roof to cover wind damaged portions of that roof, we will not guarantee that roof It simply makes no sense to guarantee a roof installed by another company An insurance company might consider doing something like this, for a fee But, [redacted] Roofing is not in the business of guaranteeing roofs installed by others; especially when the roof has encountered major storm damage requiring multiple tarps to cover the damaged roof areas To follow is considerable documentation we have on record (below) which supports our position that [redacted] Roofing has conducted itself in a most professional manner in every instance during our dealings with Mr [redacted] We have simply made the decision to quit subjecting our staff to unacceptable treatment by Mr [redacted] Thus the reason we terminated further services for Mr [redacted] To follow are the facts and we have documentation to support each and every one of the following statements: 1) We were first contacted by Mr [redacted] on 3/7/ He called to request we look at his roof at [redacted] , MO for the purpose of providing him a free estimate to perform work necessary to address leakage This roof is not a roof we installed and not a roof that we had ever performed any previous work upon (i.ewe are in no way accountable for the condition or performance of this roof) 2) We made an appointment to visit the address between noon and pm the following day (i.eappointment to perform a service call the afternoon of Wednesday 3/8/2017) 3) Our service representative ( [redacted] ) arrived at the job address during the agreed timeframe on the afternoon of Wednesday 3/8/ 4) [redacted] found the roof to have suffered significant wind damage and quoted MrsMelissa [redacted] $to furnish and install tarps over separate wind damaged areas of the roof Mrs [redacted] told [redacted] she would call Mr [redacted] to discuss with him first and would let [redacted] know whether or not to proceed with the tarp installation at the conclusion of her phone conversation with Mr [redacted] Within a few minutes she informed [redacted] to proceed with installation of the tarps for the quoted amount of $ 5) At the time of our original appointment on the afternoon of 3/8/ [redacted] installed five 10’ by 12’ tarps to cover wind damaged roofing 6) Mrs [redacted] paid [redacted] the full amount immediately after he had completed the work [redacted] doesn’t recall having had any conversation with Mr [redacted] during the service call on the afternoon of 3/8/ [redacted] is absolutely sure that he offered no assurances or guarantees regarding the longevity or reliability of the tarps he had installed F.Y.I [redacted] has been a key member of our service department for over years now and he knows that we will not guarantee tarps for any period of time to prevent leakage and will not guarantee tarps to remain intact upon a roof for any period of time And, he will attest to the fact that he never offered any assurances, implied or otherwise that the tarps he installed at the [redacted] residence could be relied upon to protect the home from leakage for any period of time He also will attest to the fact that he did not meet with Mr [redacted] on the date that he quoted and later installed tarps He dealt directly with Mrs [redacted] only 7) An invoice dated 3/10/was mailed to Mr [redacted] It states: “Installed tarps on roof as temporary repair per quote = $*Paid in full 8) [redacted] Roofing followed up by promptly preparing two separate (no charge) written proposals to perform permanent repair of the wind damage One proposal offered a quote to simply replace the affected / wind damaged portions of the roof The other proposal offered quotes to completely replace the entire roof sections where wind damage had occurred 9) Those Proposals # [redacted] and # [redacted] were completed and ready for presentation on 3/9/10) My customer service representative ( [redacted] ) contacted Mr [redacted] by phone soon after to offer review of these proposals with him 11) [redacted] informs me that Mr [redacted] declined to accept our invitation to meet with him for the purpose of reviewing our proposals with him, and asked that we simply mail the hard copies to him So, we mailed our proposals to him 12) Mr [redacted] later contacted our office and indicated he was interested in considering having us perform permanent roof repair, but wanted us to contact his insurance company to seek a greater loss amount so he would receive an amount from his insurance company equivalent to, or relatively close to the amount we had quoted 13) [redacted] began efforts to seek a greater loss amount for Mr [redacted] by contacting American Family Insurance on 3/30/ Before those efforts were concluded, Mr [redacted] contacted [redacted] on April 6th and informed him that he had decided to have the work completed by another company So, as of that date, [redacted] terminated his efforts to seek a greater loss amount for Mr [redacted] and ceased all further efforts to gain the business of Mr [redacted] It is important to note that we have never been contracted to perform any permanent repair of the [redacted] roof at [redacted] , MO 14) Our office later received a call from Mr [redacted] on April 19th, informing us that he is once again interested in considering having us perform the roof repairs and requested we once again contact his insurance company and make every effort to get him a greater loss amount from his insurance company 15) On or around 5/16/ [redacted] was on a service call for another resident at Lake Lotawana and by coincidence happened to drive past the [redacted] He observed that the roof had not yet been permanently repaired; the tarps remained intact upon the roof, and was surprised to see that they appeared to remain in fair condition after the significant amount of time had lapsed since he had installed them nearly weeks before 16) On 5/19/Mr [redacted] called our office late in the afternoon, claiming his roof has recently started leaking at areas it never leaked before and we guaranteed his roof to be leak free for months from the date we installed tarps [redacted] happened to be in the office at the time Mr [redacted] called, so [redacted] got on the phone to answer Mr [redacted] ’s concerns Once again, Mr [redacted] claimed that the roof was leaking in places it had never leaked and our tarps are not doing their job [redacted] explained that the tarps could reasonably be loose or blowing off due to the high winds we have recently received Mr [redacted] expressed that there have been no high winds, but evidently went to look outside because he then informed [redacted] that he sees more shingles lying in his driveway and sees some loose tarps He abruptly told [redacted] to come out and “fix it right this time” and hung up 17) Upon conclusion of the phone call, [redacted] informed [redacted] (Vice President of [redacted] Roofing) that he was going to immediately drive to Mr [redacted] ’s property to see what work might be necessary to address the current leakage, but admitted that he really didn’t want to rush over to Mr [redacted] ’s because we are not at fault and because Mr [redacted] was extremely rude to him Per ***’s own words, Mr [redacted] “ spoke to me like I was a dog” 18) While [redacted] was updating [redacted] about the circumstances, Mr [redacted] called back, presumably to see if [redacted] was going to come to his house that afternoon Since Mr [redacted] had hung up on [redacted] he didn’t actually know if or when [redacted] might be providing him a service call That’s when [redacted] decided to speak with Mr [redacted] in effort to resolve the escalating conflict Regrettably, Mr [redacted] remained firm that we were responsible for his roof leaks, continued to insist we return immediately and “do the job right this time”, etcetc So, [redacted] decided to terminate further solicitation of Mr [redacted] ’s business He calmly informed Mr [redacted] that we would not be coming out to perform any service calls that afternoon for him and were no longer interested in performing any services for him 19) There was never any implied or expressed warranty / guarantee that tarps would provide “any” relief from leakage for any specific period of time And, Mr [redacted] will be unable to provide any documentation to support otherwise because we absolutely DO NOT guarantee tarps They are not reliable If tarps were a reliable roofing system roofing contractors would be actively engaged in the installation of tarp roofing, but tarps are not a bona fide / reliable roofing systemAt best, they may provide some amount of temporary relief from leakage To claim that we guaranteed the tarps would provide protection from leakage for a period of months is simply false 20) You will find that there were wind gusts exceeding miles per hour recorded in our area on 5/18/ See historical weather data as noted per the following website: 21) Self-adhering asphalt shingles are a proven / reliable roof system Yet you will routinely find that even good high quality asphalt shingles are known to become damaged / blow off in wind speeds of miles per hour So, you can logically conclude that blue poly tarps obviously are unlikely to remain intact in extreme (or even moderate) weather conditions Yet, that is the complaint we are being charged with Our tarps were left on a roof for weeks and we are being accused of having done something wrong because these week old tarps have started becoming loose after enduring wind gusts exceeding miles per hour And, there is no evidence to suggest leakage is even occurring at areas we tarped as Mr [redacted] openly states leakage is occurring in areas it hasn’t leaked before and admits having more blown off shingles in his driveway as of 5/19/ 22) Keep in mind that we only charged $to furnish and install tarps the day after being contacted It is not uncommon for roofers to charge $to install one tarp to assist with temporary relief from storm related roof damage In conclusion, Mr [redacted] needs permanent roof repair completed promptly (not weeks after the roof became damaged by high winds) We have in good faith made numerous efforts to gain his business to perform the necessary permanent repairs, but he informed us in April that he decided to contract with others to have that work performed Yet, the necessary permanent repairs, (as of 5/19/2017) have yet to be completed and Mr [redacted] incorrectly claims we have guaranteed his roof to remain leak free when that is simply not true We are not contractually obligated to perform any work for Mr [redacted] , have made no expressed or implied guarantees to this individual, and have simply chosen not to subject our staff to further unacceptable treatment by this individual If Mr [redacted] withdraws his complaint and indicates complete and satisfactory resolution of the matter, we will refund $of the $charge once the notice of satisfactory resolution has been posted on the Revdex.com site Sincerely, [redacted] L [redacted] President, [redacted] L [redacted] Roofing, Inc
I assume that if the ***'s inform the Revdex.com that their complaint has been satisfactorily resolved the Revdex.com's website will then note that the [redacted] complaint against [redacted] L [redacted] Roofing has been satisfactorily resolved If not so, please let me know Otherwise, we will promptly issue a check to the ***'s in the amount of $as soon as the Revdex.com website indicates their complaint against us has been satisfactorily resolved The status of their complaint on the Revdex.com website currently indicates that "...consumer did not accept the response, or Revdex.com has not heard back from the consumer as to their satisfaction..." We have no desire to prolong this matter further and will promptly issue payment with the assurance that this complaint will be noted as satisfactorily resolved on the Revdex.com website We have simply been waiting for notice of satisfactory resolution of the complaint before issuing the $check If we need to issue the check before the Revdex.com will note on their website that this complaint has been satisfactorily resolved, we are happy to proceed in this fashion (with the assurance from the Revdex.com that their website will promptly indicate the complaint has been satisfactorily resolved) To follow is a copy of our original offer which we will continue to honor : I will also offer to issue Ms [redacted] a cash credit in the amount of $ This offer is valid if Ms [redacted] will withdraw her complaint with the Revdex.com and indicate on the Revdex.com site that the complaint has been satisfactorily resolved Should the offer not be accepted within days, I reserve the right to rescind this offer Sincerely, [redacted]