Larry Miller Volkswagen

I wish this was a good review, because I don't like having to do this, but when you have a truly bad experience I think it is worth telling someone about it and not letting them treat you less than a valued customer, like they tell you all the while they are trying to sell you the vehicle. I am really unhappy with the service I have receiving after my purchase at Larry Miller Volkswagen, from the big mix up with my financing to being told that I would be able to get another key made for my vehicle at no cost to me (because they charged me for it on my loan papers and also, I was told it was covered under my extended warranty)but I would have to wait about 6 weeks to request to have another one made, so I would than have 2 keys in case something happened to one of them, (lost, stolen, broken etc.) So today I called to find out how to request another key and I was told I could not get a second key only a different key and then I would have to pay for a second key, that is not I was told when I was purchasing my car at the dealership, I was told I would be able to have another key made so I would have an extra one. Plus they had really made a big mess with my financing and my whole point is, they do not have good after purchase customer service and really DO NOT live up to their word. I am very, very unhappy and would not recommend them. Thank you!

On 08/9/2014 my son [redacted] went in to purchase a 2014 Jetta S (base model manual). He went into finance and sat with [redacted] Adams. He asked if he got a good deal with the purchase and [redacted] stated yes and you need all these protections and warranties. [redacted] has a mental disability that prevents him from comprehending and processing anything and has been on medications since he was 6. [redacted] has not been regulated on his new dosage of meds and has missed the dose so this is not the time to be signing contracts. He was so proud that [redacted] the fin mngr gave him such a great deal he rushed home and told me(his disabilities are poor judgment, unwise financial choices, racing thoughts inability concentrating.) He paid $25,307 for a car that is advertised for $14,899 on Larry Miller website. The sales price on the contract shows $19,985 paying $5086 more for a car is not a good deal and taking advantage of a young man with disabilities who had no idea what he was doing is unethical and irresponsible. I went into the dealer on 8/13/14 to speak to the GM DJ Hinchey and he was not in so we spoke to the sales manager [redacted], when I advised him of situation he said "well he did get a good deal, [redacted] said "How come you did not give me the advertised special on your website", [redacted] said "Well did you ask for it", [redacted] stated I asked [redacted] if I got a good deal and he did not tell me of the sale price . I guess the good deal is in the eyes of the holder. I asked if we can remove all the add on's and he told me I had to sign a form that if anything happened to the car that I was going to be responsible(I am not on the contract) who treats a person this way rude and aloof. [redacted] the finance manager came out and had [redacted] remove the warranty and GAP but this still does not help the fact he got ripped off so badly that the loan to value is still 26% more than MSRP $17985(which we all know we never pay MSRP) I purchased a 12 Jetta SE new w/sun roof pkg and paid $23000 out the door and was treated with respect and fairness, I guess if you are unsure and not able to understand Larry Miller will take advantage of you too. By the way there was no trade just a straight purchase. I would not recommend Larry Miller VW to anybody and I work for a company who does loans and will make sure everybody is aware of them taking advantage of customers who have disabilities so beware. Next is your son, daughter, or an elderly parent