Larry Teague & Sons Plumbing

First, I would like to apologize to Mr [redacted] that an act of God delayed his part Most of our parts and equipment come from down south, and thats where most of IRMAs damage happened That being said, I would also like to state that Mr [redacted] knew the charge and the amount before we went on the service call, and he said "this needs to be done so come on out".This unit was installed 07/31/with a ten year part and year labor warranty Labor ran out 7/31/ We went on a service call on 7/8/and we needed to do minor repairs and add freon and we did charge a processing fee of $ After days this for a processing fee for paperwork and in parts cases a re-stock fee we pay the dealers On 5/14/17, we went to a service call, found a leak in the coil, repaired and re-charged with additional freon No charge was given on this call We went back on 7/10/17, we put in lbs of freon, and charge the customer $per pound, which is at our cost Freon is not a warrantied item We gave this free on prior call due to the small amount needed We ordered the evaporator coil where the leak was found Went back on 7/28/and replaced the coil, vacuumed the system, and charged to proper pressures This was also done at no charge The warranty was until 7/31/ Two months later, we went out on a service call, August 31, a discovered that the unit needed a new drain pan, it was cracked, and the tech stated that it appeared someone had cracked it on purpose We ordered a drain pan on September 1, and was told that it could be to days to get it in Then IRMA caused probs and closed warehouses down south, and trucks got delayed and all the probs that happened, We had further delays getting the pan shipped We finally got it in and I called Mr [redacted] several times to tell him the pan was in, and got no return calls Finally got him on the phone, told him the pan was in and gave a price (of more than he ended up paying), and did the call all on 9/26/ I received this complaint on 9/27/and am answering this now I do not think we performed in any way badly, but have done everything in this case properly

We have sent our tech [redacted] to repair Mrs [redacted] unit today March 23,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I hope that this issue can be resolve but little faith in this company and the way they have refuse to respond has left little trust in what they say, but we will accept their resolutionWe have documented calls starting 09/01/2016-today if you need them