Terrible customer service from the manager!
They lost pairs of my pants and said to come by the following day to see if they could find themWhen I went back, they still didn't have my pants and I asked to speak with a managerI spoke with him over the phone and he claimed he was very sorry and would work to find my pantsAfter a few days, he still had not found them and offered a $credit to my account for the problemI told him the pairs of pants cost $each and the credit wasn't enough to cover even one if they were lostHe said he would keep trying to find them and would get back to meHe called me days later (now over weeks) and said he found out they had accidentally given them to the wrong customer and would get them back, however, since they were out of town, it would be at least more weeks before I could get themAfter over a month, they finally received my pants backI should have learned there, but I thought they deserved a fair shot (wrong!)I returned a few weeks later for a different load of cleaning and had to remind the worker I had a credit for $so the $ticket should be coveredShe cleared me out and everything was fine, or so I thoughtThe next time I went to pick up my cleaning, the manager told me there wasn't a credit on my account and the credit that had been given me was revoked since they found my pantsAfter arguing with him over the issue, I finally realized it wasn't worth my time and asked for the owners number so I could explain to him that his manager was the reason he was losing a repeat customerThe manager refused to give me his number and said I was lucky I wasn't charged for the $ticket from the last time!
Terrible customer service from the manager!
They lost pairs of my pants and said to come by the following day to see if they could find themWhen I went back, they still didn't have my pants and I asked to speak with a managerI spoke with him over the phone and he claimed he was very sorry and would work to find my pantsAfter a few days, he still had not found them and offered a $credit to my account for the problemI told him the pairs of pants cost $each and the credit wasn't enough to cover even one if they were lostHe said he would keep trying to find them and would get back to meHe called me days later (now over weeks) and said he found out they had accidentally given them to the wrong customer and would get them back, however, since they were out of town, it would be at least more weeks before I could get themAfter over a month, they finally received my pants backI should have learned there, but I thought they deserved a fair shot (wrong!)I returned a few weeks later for a different load of cleaning and had to remind the worker I had a credit for $so the $ticket should be coveredShe cleared me out and everything was fine, or so I thoughtThe next time I went to pick up my cleaning, the manager told me there wasn't a credit on my account and the credit that had been given me was revoked since they found my pantsAfter arguing with him over the issue, I finally realized it wasn't worth my time and asked for the owners number so I could explain to him that his manager was the reason he was losing a repeat customerThe manager refused to give me his number and said I was lucky I wasn't charged for the $ticket from the last time!