Larry's Chevron Service

Hello I'm just sending this message in regards of a complaint I filed recently. The business Larry chevron contacted me and we agreed on a solution on the matterHe agreed to refund partial paymentThanks for your quick response-*** ***

Initial Business Response /* (1000, 5, 2016/07/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@culliganftwayne.com
Culligan would like to formally apologize for the overall treatment you have had to endure throughout this entire situationWe would
like to commend Mr*** in sticking with us through this tough ordealThe Culligan process as a whole hit a few bumps in the road and caused for a very unsatisfactory customer experienceWe have addressed our search engines to try and better sort customers in a specific area to go to the correct Culligan from the startWe have also, been in touch with our finance company to improve the approval process for applicationsAgain, Culligan takes full responsibility for the situation at hand and have and will continue to work to give you the quality customer experience you deserveAs noted, Culligan has already upgraded the system free of charge to help band aid the issues from the beginning of the processCulligan would like to acknowledge that the back half of the process created other problems as wellWe feel you have earned and deserve compensation and would love to discuss what fair compensation would look like to youOur contact information is XXX-XXX-XXXXWhen you call ask to speak to *** *** the General ManagerWe hope to continue to earn back your trust and loyalty and look forward to the years of service waiting in the future
Initial Consumer Rebuttal /* (2000, 7, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/08/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@culliganftwayne.com
I have contacted Mr. [redacted] and apologized for the odor issue. We are removing the equipment on 8/22/17 and there will be no charges...

to Mr. [redacted]. Until we are able to evaluate the unit I don't know the reason for the odor but there should not have been any and I regret this has happened. Upon learning of the problem we have done everything requested by Mr. [redacted] and understand why he wants the equipment removed. I wish him the best.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that they shredded the check that I gave them on Aug.9th, Their office employee said that they would send me an email stating so in writing. So far I have not received anything.
I wanted at least a partial refund. They just will not respond regarding the check
Final Business Response /* (4000, 9, 2017/08/30) */
Concerning the uncashed check. Check was shredded 8/18/17 and email confirmation that check was shredded was sent on 8/22/17. 8/23/17 I called Mr. [redacted] to confirm he was satisfied, and had to leave a message. I have not heard back form Mr. [redacted] Please let me know if there is anything I can do.