Larry's Service Center

Ms [redacted] :The following is a response from [redacted] , director of the Access service: As general policy, Metro does not issue refunds for tickets, passes or other items sold to the publicFurthermore, the refund that is being sought by the Ms [redacted] is for a partial book which normally consists of tickets per book In Access’ fares were $and $for zones and respectively In June of Access’ fares increased to $2.50/$and then in December of they were raised to $3.50/$(which is Access’ current fare) The $tickets for which Ms [redacted] is requesting a refund have not been in circulation since After speaking with Access’ customer service staff, it was determined that one of the calls that were made to Ms [redacted] were on a cell phone and the caller ID was indeed listed as [redacted] However, the calls that were made from the customer service line to Ms [redacted] were recorded While reviewing the recording of the conversation Ms [redacted] used profanity and was hostile toward the Access staff member At no time did Access staff use profanity or inappropriate language toward Ms [redacted] .Should you need to speak with us further, please contact ###-###-####Sincerley,Metro\Access Customer Service? ? ?

This issue involved a contractor that was conducting surveys on our routesSee the attached letter and response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] rretro is pathetic. all they did was prove what I said--they are price gauging disabled people and senior citizens. plus, they all,ow employees to threaten customers
Regards,
*** ***

Ms***:The following is a response from *** ***, director of the Access service: As general policy, Metro does not issue refunds for tickets, passes
or other items sold to the publicFurthermore, the refund that is being sought
by the Ms*** is for a partial book which normally
consists of tickets
per book
In Access’ fares were $and $for zones and
respectively In June of Access’
fares increased to $2.50/$and then in December of they were raised to
$3.50/$(which is Access’ current fare)
The $tickets for which Ms*** is requesting a refund have not
been in circulation since
After speaking with Access’ customer service staff, it was
determined that one of the calls that were made to Ms*** were on a cell
phone and the caller ID was indeed listed as *** However, the calls that were made from the
customer service line to Ms*** were recorded While reviewing the recording of the
conversation Ms*** used profanity and was hostile toward the Access staff
member At no time did Access staff use
profanity or inappropriate language toward Ms
***.Should you need to speak with us further, please contact ###-###-####Sincerley,Metro\Access Customer Service