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Larry's Auto Body Shop

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Larry's Auto Body Shop Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because the fact that there were two accidents to the car has not been clarified which would significantly impact on the future safety, maintenance, and vehicle value to me.  Dear Mr. G[redacted]Thank you so much for your email.  I appreciate your taking the time to address this situation.  Finally, I have received the solutions provided by Fairfax Motors. But unfortunately, I thought repairs and warranty issues should be both taken care of. I would only consider the factory warranty with any [redacted] as you promised but not others though I appreciate your additional extended warranty offer. However after everything that has happened, I am hesitant to take the car to you for the repairs and continue a business relationship with Fairfax Motors.  The fact that a vehicle was sold to me with a non-existent 10 month factory warranty.  At the time, it was a major deciding factor as I felt reassured that I could bring the vehicle to an authorized [redacted] dealer if the car needed any repairs especially in light of the fact that there are issues with the trunk.  When it was discovered that there was in fact, no warranty whatsoever on the car, the saleswoman and manager tried to avoid and to acknowledge this critical omission but used  [redacted] report as a wavier for the error instead of agreeing to honor the warranty (which I was given in writing from Fairfax Motors).  Further, after I performed my own background check, it turns out that the vehicle was in 2 serious accidents with over $50,000 in damage from 2012-2013 that were not disclosed by Fairfax Motors before purchasing the vehicle.  This fact needs to be clarified then solved with solutions since it significantly impact on the safety, maintenance cost, and value of the vehicle in the future that I have to bear the risks from now on if I keep this car.Mr. Gurowitz, as I'm sure you are aware, these are very serious issues and I'm afraid that we are well beyond the point of just repairing the trunk at this stage. I was not sold what I was promised and the omission of critical facts, willful or not, shows negligence on behalf of the staff of Fairfax Motors at worst and a failure to perform due diligence at best.  I request to return the car and get the full refund on 4/20 but GM refused and avoided the warranty till now. This incident has caused me tremendous stress and inconvenience and monetary expenses to seek the solution. The accident fact cannot convince me to accept only repairs and warranty issues. For now, I will be exploring all of my options about what to do and will be in touch.
Regards,
[redacted]

May 12, 2017   RE: 2013 [redacted]       VIN: [redacted]   [redacted],   Please accept our most sincere apologies for the difficulties and inconvenience this situation has caused you.   We assumed by speaking to you on phone several times that we were going to be able to resolve this matter. We thought that you were coming to Fairfax Motors a few times, however you had to reschedule at a later date. We believed we would be able to resolve this issue. However, we are perplexed when we got notification of you in writing.   As to the model year of the [redacted], Fairfax Motors sold you a 2013 model year vehicle on 3/24/17 which is four (4) model years old. If you thought you had purchased a 2014 model year, that vehicle is a completely redesigned look inside and out, this would make it three (3) model years old. In regards to the [redacted] report discrepancy, we are trying to come to a resolution.   At Fairfax Motors, we pride ourselves on 100% customer satisfaction and addressing all our customer concerns. Customer satisfaction is our number priority. Fairfax Motors, Inc. has always tried to help customers and we are trying to resolve your issues. [redacted], we are trying to resolve this matter and would like to offer several options.   Option 1   Bring the vehicle to Fairfax Motors and we will repair the rear hatch at no charge to you. We will also provide you with a loaner vehicle to use while you vehicle is being repaired, a FREE detail of the vehicle and a FULL tank of gas.   Option 2   Fairfax Motors will offer you 48 months/60,000 miles extended service contract through AUL at NO CHARGE to you. This will give you an additional 38 months and 10,000 miles in additional to what you thought you were getting according to the [redacted] report.   Option 3   Fairfax Motors will send you a check in the amount of $827.66 for repairs.   We sincerely apologize for any miscommunication and apologize for any inconvenience this situation has caused you.   We look forward in hearing from you soon.   Sincerely,   Andrew G[redacted], President Fairfax Motors, Inc.

From: [redacted] <[redacted].com>Date: Thu, May 28, 2015 at 11:55 AMSubject: Complaint resolved [redacted]To: [redacted]@myRevdex.com.orgThis email is to confirm that my complaint with fairfax motors has been resolved. Complaint # [redacted]

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