Larry's Defensive Driving School/DAC Medical-Vision Eastern Ontario

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: To Avoid anymore confrontations with this Business I'll pay for my own Repairs However I will no Longer take my Vehicle for any type of Maintenance or Repairs there again I will tell others the BAD Experience I had with Tom Bush  
Regards,
[redacted]

The Service Manager [redacted] inspected the vehicle with the customer. The padding on the outer portion of the left front seat back is deteriorating. This is due to the age of the vehicle. The repair is to have an upholstery shop replace the padding under the seat cover. The seat cover is not...

damaged in any way. The airbag repairs were in the dash and no where near the seat.  The service manager explained this to the customer,  and that it is not anything that could have happened here. As a goodwill gesture he offered to split the cost with the customer but the customer declined that offer,  and got in his car and sped away.  The vehicle has not been here for service since November 2011, so he is having it repaired somewhere else.  We will still split the cost of repair with the customer. We also gave him the name of the upholstery shop we use for a reference.

We have explained to the customer why we feel as though we did not create this problem with the car. It is impossible to lean on seat padding and have it come apart. The padding is worn and deteriorating due to age. We will stand by our offer to split the cost of repair with him at our recommended repair shop, Davis Seat cover.  We suggest the customer go by there for a second opinion.