Larsen Auto Center, Inc.

The customer did contact Larsen Auto Center to have recalls preformed on her Pontiac GAll the parts were ordered and the customer was contacted to come in and have the recalls preformed on 1-27-Recall Electric Power Assist which requires dropping down the steering column and
replacing a sensor on the steering shaft, which has no interaction with the radio or center upper console where the radio is enclosedRecall Brake Lamp Malfunction requires adding a spacer to the brake wiring harness located by the passenger left foot well in the vehicle again no interaction with the radioRecall Transmission Shift Cable Fracture, requires replacing transmission shift cable again no interaction with the radio.After the recalls were preformed the customer picked up the vehicle and returned shortly after picking up vehicle and explained to *** the service advisor that some buttons on her radio were not working properly*** advised the customer that the recalls preformed would have no effect on the radios functions but we agreed to take a look at the vehicle to make sure that recalls preformed did not affect the radioThe technician pointed out that the seek up and down does not function properly and it is internal in the radioThis information was passed on to the customer and the customer declined any further work.The customer contacted *** *** our service manager a few days later and explained the situation to him, he looked up the service history and the recalls preformed have no interaction with the radioThe customer then mentioned about the drivers information center area not working properly*** explained to the customer that if the recalls preformed could have affected the radio and information center it would not have random functions not working correctly. The customer states that "when all these recalls came out they said they would fix everything and our cars would be like brand new", this customers vehicle has miles on it currently and parts can and will fail at any time. *** ***General ManagerLarsen Auto Center###-###-####www.larsenauto.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: I brought my Pontiac G6 in for the three recalls on GMC-ignition, power steering, tail lights. Everything was working fine. When I got the car back I was driving home and noticed that the buttons on the radio were not working. Then I looked at my information center, the place it tells you how much oil life you have and etc and noticed that was not working. I turned around and drove it back to the dealership and they worked on it for an hour and came out and said there is nothing more they can do. They also told me that they did not touch anything electrical and it isn't their fault that I must have done something. They said I have to prove it was working before I brought it in. I have tried to talk to the Service Supervisor and he said the same thing-it is my fault and its just a coincidence that it happened now.

I have contacted the number for the pontiac recalls that was on my sheets and they opened a case but they said they have to stand behind their dealer. This is frustrating because when all these recalls came out they said they would fix everything and our cars would be like brand new. I just think they should stand behind their vehicles a lot more.Desired Settlement: I am done working with this dealership. I would like to go to one by my parents in Minnesota and have them try to repair what these people could not. They have already said they cannot do anymore so I don't see the point of going back to them.

Business

Response:

The customer did contact Larsen Auto Center to have 3 recalls preformed on her 2006 Pontiac G6. All the parts were ordered and the customer was contacted to come in and have the recalls preformed on 1-27-15. Recall 14116 Electric Power Assist which requires dropping down the steering column and replacing a sensor on the steering shaft, which has no interaction with the radio or center upper console where the radio is enclosed. Recall 13036 Brake Lamp Malfunction requires adding a spacer to the brake wiring harness located by the passenger left foot well in the vehicle again no interaction with the radio. Recall 140152 Transmission Shift Cable Fracture, requires replacing transmission shift cable again no interaction with the radio.After the recalls were preformed the customer picked up the vehicle and returned shortly after picking up vehicle and explained to [redacted] the service advisor that some buttons on her radio were not working properly. [redacted] advised the customer that the recalls preformed would have no effect on the radios functions but we agreed to take a look at the vehicle to make sure that recalls preformed did not affect the radio. The technician pointed out that the seek up and down does not function properly and it is internal in the radio. This information was passed on to the customer and the customer declined any further work.The customer contacted [redacted] our service manager a few days later and explained the situation to him, he looked up the service history and the recalls preformed have no interaction with the radio. The customer then mentioned about the drivers information center area not working properly. [redacted] explained to the customer that if the recalls preformed could have affected the radio and information center it would not have random functions not working correctly. The customer states that "when all these recalls came out they said they would fix everything and our cars would be like brand new", this customers vehicle has 101000 miles on it currently and parts can and will fail at any time. [redacted]General ManagerLarsen Auto Center###-###-####www.larsenauto.com

Consumer

Response: