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Larson Air Conditioning Reviews (20)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The response was very fair.
 

I believe it would make the most sense to "maintain the current status"..."Mrs. & Mr. [redacted] have NOT been charged $438.30 for the solution and we do NOT intend to invoice any monies due for labor to date or materials. No refunds/credits are due as no monies have been remitted."

Regards,

First, we'd like to apologize for the unintended miscommunication. We take these matters very seriously and look forward to a quick and mutually beneficial resolution.

On May 16th we received a work order from [redacted] on behalf of the insured. We communicated with Mrs....

[redacted] at 3:56pm May 16th at which time we coordinated a service call appointment for the following day May 17th between 10:00am and 2:00pm, our standard 4 hour window. Our technician [redacted] arrived May 17th at 10:52am and proceeded with the normal operating procedure to diagnose the nature of the air conditioning system problem. Technician [redacted] identified that the system was operating with an inadequate refrigerant charge. Technician [redacted] corrected the refrigerant charge with approximately 5lbs R22 refrigerant and injected leak sealant with UV dye. Technician [redacted] tested the system thereafter, confirmed the system was operating correctly and explained his findings with Mrs. [redacted]. The diagnosis and repair was authorized by [redacted] for the amount of $205, payable by [redacted]. Mrs. [redacted] expressed a need for a solution to technician [redacted] regarding airflow in one room. Technician [redacted]'s solution was to perform an air balancing service including the installation of an in-duct scoop to cheat airflow towards the duct branch suppling air to the room in question. The solution also included adjusting each supply register until the correct balance was achieved. The duct work is rectangular metal duct. Technician [redacted] selected the value level option for this type of solution, the least amount of three levels. Technician [redacted] chose this solution level because he thought it best fit the [redacted]owners needs and application. It's important to note that technician [redacted] and all other [redacted] Air Conditioning service technicians are salaried employees and gain no benefit to over-sell. Technician [redacted] emailed a copy of the estimate to[redacted]@gmail.com on May 17th at 12:05pm. Mrs. [redacted] agreed to the cost and description of the solution. 

Mrs. [redacted] called our office on Monday, May 19th at 10:45am to schedule the appointment for the air balancing solution as proposed in the emailed estimate. We scheduled the appointment for Wednesday, May 21st between 7am-9am, our first appointment time frame of the day.

Wednesday, May 21st, technician [redacted] arrived to the residence at 7:44am. Mr. [redacted] was the point of contact for this appointment. Technician [redacted] immediately found that the system was again showing signs of refrigerant loss. Technician [redacted] performed a leak search, found the leak, repaired the leak, re-charged the system, tested and confirmed proper operation thereafter. This repair was extensive taking technician [redacted] approximately 4-5 hours. It's important to note that the system is located on the roof and that this type of repair requires numerous tools, processes and equipment. This repair was performed at NO additional cost to the [redacted] company nor the [redacted]owner.

Following the repair, technician [redacted] proceeded to perform the solution as scheduled. Technician [redacted] installed a sheet-metal scoop in the main duct branch, then proceeded in the process of adjusting the registers for purpose of balancing airflow throughout the [redacted]. During technician [redacted]'s task of adjusting the registers he was interrupted by Mr. [redacted]. Mr. [redacted] expected/envisioned a different level of complexity/labor to perform the solution and likely was uninformed due to the fact he wasn't present during the sales process nor was he the authorizing party of the solution. Due to Mr. [redacted]'s dissatisfaction of technician [redacted]'s solution he asked technician [redacted] to leave. Technician [redacted] immediately left at 2:00pm after gathering his tools and undoing the air balancing solution in order to restore the [redacted]owners property back to original condition. Technician [redacted] immediately called his superior to report the incident. His superior [redacted] called the [redacted]owner at [redacted]-[redacted]-[redacted] at 2:06pm seeking information regarding the incident. [redacted] left a detailed voicemail requesting a call back to which was left unanswered.

Our services are solution-based and priced at a flat rate. We do not charge by the hour, we charge by the job. This type of pricing is the industry standard. We offer a 100% money back guarantee on all of our services. We'll make every reasonable attempt to improve your satisfaction and if we can't we'll refund your money.

Our current status is as follows:

Mrs. & Mr. [redacted] have NOT been charged $438.30 for the solution and we do NOT intend to invoice any monies due for labor to date or materials. No refunds/credits are due as no monies have been remitted.

Solution One: Maintain the current status.

Solution Two: Offer the Air Balancing Solution with a 20% discount and dispatch a different technician to perform the work.

Simply amazing! Best way to describe Larson Air Conditioning! They are very professional, experienced and most importantly honest. We were having an issue with our AC blower not shutting off, the tech showed me what parts were not working and explained why in layman terms. He had the replacement parts in the truck and repaired it within the hour. While on the roof he also noticed that the blower was replaced a couple of years ago but was not installed correctly. He corrected that issue and we started getting cool air to the front part of our house. We had other repair companies out and we received quotes as high as $4000.00 to replace the air ducts because they were supposedly damaged and preventing proper airflow. I cannot praise this company enough.

I had a hard outage of my Goodman ac/compressor at 10:00 pm on a Sunday night. Larson was at my house the next day. The tech was on time, had the parts in his truck, and fixed the issue. Bonus: the tech had a great attitude, and patiently answered all my questions.

I recently used Larson Air on my rental property. I found them to be very fair and reasonable. They did the job promptly and kept me informed throughout the entire process. I will be using them going forward and highly recommend them to others!

DEFINITELY THE MOST PROMPT, PROFESSIONAL, FAIR, HONEST AND COURTEOUS SERVICE I HAVE EVER EXPERIENCED,..from initial calls to the service representative who came to fix our AC . I am so impressed, I can't see straight! Highly recommend their service!

I contacted Larson Air Conditioning and immediately received a response from their office. I explained my problem and in just a short time was offered several solutions to fix my issue. I decided on one of the plans and the payment was arranged (with their help), and the work was scheduled. Thanks to the Larson crew, I now have a new working AC unit on the side of my house and all is good again. Thanks again to Jamie and her staff for expediting the job and having good communication throughout the process. Larson Air Conditioning is on my list for any AC problems I may have in the future, as well as I will recommend their company to anyone that needs AC help - Thank You! - John B.

Great Customer Service! The tech was professional, honest and informative. We will use them again, nice to feel you can trust a company!

The team at Larson Air went above and beyond to assist when my heater broke. At the time, my daughter was 10 months old and I was working through a home warranty. If you have ever dealt with a home warranty you know that they can be helpful but slow. The team at Larson went to bat to speed the process and even get us a complete replacement.

5 Star service. Professional and prompt! Service tech was polite, friendly, and very helpful

This is the 3rd time I've submitted a review for Larson Air Conditioning....for some reason it's not appearing....so here it goes a 3rd time.....
We had [redacted] come out and do a 24 point inspection. Can't say enough on how professional the technician was. He was prompt at showing up and did an excellent job. About 2 weeks later our Outdoor Fan Motor went out at 9:00 pm. I called [redacted] at Larson first thing the next morning and with a packed schedule for that day, she still had someone out before noon to fix our A/C unit. Top notch customer service right there. Thats hard to find these days anymore. I would recommend Larson over and over again to anyone looking for an A/C company. They will be the ones we call in the future for all of our A/C needs, that is for darn sure!

Extremely positive experience. [redacted] was very helpful scheduling my appointment. Technician [redacted] was very professional and knowledgeable. He was on time and called to let me know when he would arrive. He did a great job. I will definitely use them again and will recommend highly to all of my friends.

Larson AC did a great job with our AC needs. We had one working unit and one that did not work. They got the replacement done promptly and with professionalism. The rep they sent out ( I think his name was Jason) was very honest and forward and worked hard to ensure our family had cool air.
Thanks Larson, we will use you for any future ac needs.

I requested a inspection of my air conditioners thru [redacted] program. .I retired from the business world 23 yrs ago & have seen the best & worst. I would rate the man from Larson excellent in demeanor & knowlege.

I had a very good experience with Larson Air Conditioning and would highly recommend them. [redacted] was helpful, pleasant, and thoroughly cleaned up everything.

We recently had a problems with our A/C unit and we were going to have to wait for two days if wanted LARSON to be able to service us. We could have chosen another A/C company, but decided to wait the two days....in hot weather. We will never regret that we waited. We had the best experience, from the office girl, to the two techs. Totally knowledgeable, professional and friendly. We know we got the BEST.

I found a [redacted] for Larson air to come out and check my AC. The tech that came out did a thorough job. I explained to him I had a problem with my bedroom being very hot compared to the rest of the house. He got me in touch with Garry--comfort specialist, who came out to my house the next day to go over options of what could be done. We decided to install a louver system into my duct work to force more air to that part of my house. Joshua came to do the job and he went above and beyond to make sure everything worked like it should ...A+++++++ . I would highly recommend Larson Air for service on any heating and cooling issues. I won't use any other company for heating and cooling .... they ROCK!!!!

Review: I have a [redacted], and on behalf of the insurer [redacted] Air Conditioning came out to repair a faulty air conditioner at my [redacted] on 5/21/14. They refilled system with refrigerant and sold my wife on air re-routing (in one easily accessible location with a small piece if metal) and register re-balancing at a "flat fee" of about $400.

Air conditioning failed almost immediately. [redacted] came out again and fixed leak and valve and put in more refrigerant. They then spent 30-40 min on the $400 job which is the problem here. I told the technician that at a rate of approx $600-800/ hr, I think my wife was misled by [redacted] Air Conditioning as she did not know the complexity (or lack thereof) of huge job and it obviously was not discussed with her. The technician explained that he had gone to 8 years of school thus justifying the charge. He added "well, you get a [redacted]." He was upset and said he would "take it out" (meaning duct scoop) which I agreed to. Then he went after the registers undoing those and damaging one. I asked him to leave my [redacted] immediately, which he did.Desired Settlement: Reinstall scoop and adjust registers at a reasonable, usual and customary hourly price without a trip fee.

Business

Response:

First, we'd like to apologize for the unintended miscommunication. We take these matters very seriously and look forward to a quick and mutually beneficial resolution.

On May 16th we received a work order from [redacted] on behalf of the insured. We communicated with Mrs. [redacted] at 3:56pm May 16th at which time we coordinated a service call appointment for the following day May 17th between 10:00am and 2:00pm, our standard 4 hour window. Our technician [redacted] arrived May 17th at 10:52am and proceeded with the normal operating procedure to diagnose the nature of the air conditioning system problem. Technician [redacted] identified that the system was operating with an inadequate refrigerant charge. Technician [redacted] corrected the refrigerant charge with approximately 5lbs R22 refrigerant and injected leak sealant with UV dye. Technician [redacted] tested the system thereafter, confirmed the system was operating correctly and explained his findings with Mrs. [redacted]. The diagnosis and repair was authorized by [redacted] for the amount of $205, payable by [redacted]. Mrs. [redacted] expressed a need for a solution to technician [redacted] regarding airflow in one room. Technician [redacted]'s solution was to perform an air balancing service including the installation of an in-duct scoop to cheat airflow towards the duct branch suppling air to the room in question. The solution also included adjusting each supply register until the correct balance was achieved. The duct work is rectangular metal duct. Technician [redacted] selected the value level option for this type of solution, the least amount of three levels. Technician [redacted] chose this solution level because he thought it best fit the [redacted]owners needs and application. It's important to note that technician [redacted] and all other [redacted] Air Conditioning service technicians are salaried employees and gain no benefit to over-sell. Technician [redacted] emailed a copy of the estimate to[redacted]@gmail.com on May 17th at 12:05pm. Mrs. [redacted] agreed to the cost and description of the solution.

Mrs. [redacted] called our office on Monday, May 19th at 10:45am to schedule the appointment for the air balancing solution as proposed in the emailed estimate. We scheduled the appointment for Wednesday, May 21st between 7am-9am, our first appointment time frame of the day.

Wednesday, May 21st, technician [redacted] arrived to the residence at 7:44am. Mr. [redacted] was the point of contact for this appointment. Technician [redacted] immediately found that the system was again showing signs of refrigerant loss. Technician [redacted] performed a leak search, found the leak, repaired the leak, re-charged the system, tested and confirmed proper operation thereafter. This repair was extensive taking technician [redacted] approximately 4-5 hours. It's important to note that the system is located on the roof and that this type of repair requires numerous tools, processes and equipment. This repair was performed at NO additional cost to the [redacted] company nor the [redacted]owner.

Following the repair, technician [redacted] proceeded to perform the solution as scheduled. Technician [redacted] installed a sheet-metal scoop in the main duct branch, then proceeded in the process of adjusting the registers for purpose of balancing airflow throughout the [redacted]. During technician [redacted]'s task of adjusting the registers he was interrupted by Mr. [redacted]. Mr. [redacted] expected/envisioned a different level of complexity/labor to perform the solution and likely was uninformed due to the fact he wasn't present during the sales process nor was he the authorizing party of the solution. Due to Mr. [redacted]'s dissatisfaction of technician [redacted]'s solution he asked technician [redacted] to leave. Technician [redacted] immediately left at 2:00pm after gathering his tools and undoing the air balancing solution in order to restore the [redacted]owners property back to original condition. Technician [redacted] immediately called his superior to report the incident. His superior [redacted] called the [redacted]owner at [redacted] at 2:06pm seeking information regarding the incident. [redacted] left a detailed voicemail requesting a call back to which was left unanswered.

Our services are solution-based and priced at a flat rate. We do not charge by the hour, we charge by the job. This type of pricing is the industry standard. We offer a 100% money back guarantee on all of our services. We'll make every reasonable attempt to improve your satisfaction and if we can't we'll refund your money.

Our current status is as follows:

Mrs. & Mr. [redacted] have NOT been charged $438.30 for the solution and we do NOT intend to invoice any monies due for labor to date or materials. No refunds/credits are due as no monies have been remitted.

Solution One: Maintain the current status.

Solution Two: Offer the Air Balancing Solution with a 20% discount and dispatch a different technician to perform the work.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The response was very fair.

..
I was so impressed with the professionalism, prompt phone call returns (on sat and Sunday !!), honesty, up front with costs and willingness to help when our ac went out in heat of summer ...

This company is TOP NOTCH. The technicians are knowledgeable, sharp, honest, and determined to find out what is wrong. What's reassuring is that they will tell you upfront that they have never left a job without giving an accurate diagnosis. And that sure is the truth, thankfully! We called Larson after having had another vendor out to the house who obviously could *not* figure out what was happening w/ our system. What a waste of time and money! Larson's technicians diagnosed it within about 30 minutes. They had the system fixed the same day. What I also appreciate is the fact that they didn't try to "upsell" us and/or tell us that our units needed to be replaced in addition to needing 100 other things done to our existing units. I feel they are professional, honest, and GREAT at what they do. Jamie, who did my scheduling, was also top notch to interact with, she was wonderful!

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Description: Air Conditioning Contractors & Systems, Heat Pumps, Heating Contractors, Heating & Air Conditioning, Heat Exchangers, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Heating Equipment, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Energy Audits

Address: 4310 S Long Ln, Greenacres, Washington, United States, 99016-7743

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