Larson Associates of Boston

If this company wont accept responsibility for their faults The broken stuff could have been avoided there is no use for incompetence on their part and they need to own up to it Also how can they pay per pound when I was told this shipment was not weighed it was a flat rate payment

I have reviewed Ms [redacted] complaint and the paperwork associated with her move My response separates her complaint into two categories One is damage, the other is delay of delivery Our records indicate that the customer chose a level of coverage for damage that included a dollar deductible The damage claim she filed was for $ This is under her deductible amount, therefore the claim was settled accordingly Regarding the delay the last day of her delivery spread was October 8thThe shipment was delivered on October 9th The procedure for delay claims is to include any costs incurred due to the delay in the claim filing The mover’s responsibility includes the cost of reasonable shelter, 50% of dining costs These costs are to be documented with receipts Consideration can be given for unusual expenses but that is not required by statute Since it is someone after the fact instead of having the customer go through another claims process I will offer to pay her $for the delay of one day This would be for a hotel and for meals Of the thousands of people Allied moves annually most receive excellent service I regret that was not the case in Ms [redacted] case and hope that my offer is acceptable and viewed in the spirit of customer service Bill M***

Hello,I called and spoke to [redacted] a few weeks ago regarding my inability to review the business' response to my complaintShe provided login information for me to review (and I thought) to respond to the complaint, however it is listed as closed and there is no way for me to respond.I did not receive the business' original response.Regarding the business' response, what Bill types is very untrue; even if it is standard practice that the company does not provide an estimate of number of movers provided, how long the move will take, whether or not a shuttle will be provided, his staff provided me all of that information, and I planned accordinglyRegarding the item "left behind" by the DRIVER and moving crew, it has been in possession of Berger (Bill and/or staff picked it up in November 2015), and it has not yet been delivered to me, more than months laterWhile Bill said he would make every attempt to put it on the next truck, I do not believe that there has been no truck in the last months moving from Columbus to Seattle, or that it has not been possible to mail me the item in question.The item was left behind due to negligence of the driver and moving crewI was at the house and the item had been placed by the movers next to the truck to be loaded, along with the remaining itemsMy ex ensured that everything to be loaded was collected and ready to be put in the truckI paid for movers to manage the loading of items; I should not have to babysit to ensure that they appropriately load every item once the item has been moved to the truckAgain, this is what I contracted and paid Berger to handle.The type of negligence I've experienced, and the sense of "pass the buck" with Berger and the driver contracted through Allied has been abysmal and demonstrates a complete lack of customer service and customer care, which I would expect (more than anything) would be important to the Revdex.comBill at Berger has changed his story multiple times, has failed to take responsibility or action for any single complaint I have lodged (out of the entire listing of items), and over months later, my move is still not "complete" with all of my items delivered.It is extremely disappointing as well that the Revdex.com of Central Ohio has not taken a more proactive effort to assist in my resolution of this issuePlease re-open the complaint and contact me directly to discuss.Thank you,Erica P***(c) ###-###-####

When we arrived to move them the crew noticed roachesWe talked this through with the customer about our concerns for not only their items but any future customers belongings that would be loaded into that trailer going forwardThis issued was settled and the crew went on with the load and
delivery processAs far as them being rough with their belongings each crew has their own way of loading and do it in a professional wayThe coverage of valuation was chosen by the customer on this moveThey had many options of coverage and decided to take basic coverage which all the claims they filed would be compensated at that rateThere will be no refund given and the claims to be paid will be paid at the rate of coverage the customer chose which was cents per pound

I reviewed the response made by the business in reference to complaint ID *** and will accept the offer. I take issue with the owners comment, "Since it is someone (sic) after the fact instead of having the customer go through another claims process..."I sent a letter to the owner on October 8, 2015, and he replied He never indicated that I had to file a separate claim because his business failed to uphold the terms of the agreement So it's not, "after the fact " but rather an example of the sloppy business practice.I am over going back and forth with the company so will accept his offer, however, I still want the Revdex.com to make sure these issues are included with any rating given to this company so that future consumers know what they are getting into when they choose to do business with this company.Please mail anything related to this offer to the following address: *** ** ***
*** *** ** ***
*** ***

Thank you for the opportunity to respond to this customer’s complaintThere is a formal claim process when damage occurs to a customer’s goodsWe have advised this customer in the past that she must complete and submit a claim form so we may address the items she has indicated are damagedTo
date, we have not received a claim form from herShe may go to www.bergerallied.com/claimsform to file a claim form online or she may request a claim form by calling our office to obtain a claim form template or to have one mailed to her residenceWe take these issues very seriously, as evidenced by our A+ ratingHopefully, by requesting the claim form through this Revdex.com outlet, we can get one submitted by the customer and try to reach a measure of satisfaction

I am going to address the main concerns of the complaint. There are numerous mentions of various people saying things, some of which I have received total disagreement with from my staff. As a standard practice office employees do not estimate crew size and time necessary to load.
That is contingent on the driver, uncontrollable conditions such as weather and access to the residence
It is true that our salesman advised that a shuttle may be necessary unless the street was clear. However, if the street is clear enough to fit a truck depends on the truck. There are many sizes. I did not see the street on the morning of the move so I cannot give my opinion. Even if I could it would not matter. It is the driver’s decision on whether a shuttle is necessary. Besides the amount of space necessary the driver determined that parking the tractor trailer where necessary would result in negative traffic conditions and danger, could result in a ticket for the driver and also may break branches on the trees. This could result in a property damage claim which would also be a cost to the driver. Also, it could damage the truck. This would be a cost to the agent the driver is contracted with
Regarding the item left behind the customer has outlined the circumstances. She wanted to leave and did so. Her ex-boyfriend had to leave and did so. Our informational brochures advise all customers that they should be available during the loading and delivery. There is no specific amount of time loading and delivering can take. As I mentioned previously, it is dynamic, as every move has different circumstances, conditions and items to be loadedBut it is the customer’s responsibility to be there and assure that we have loaded everything they wanted moved
But despite this, I agreed to get the outdoor plant stand that is going into storage to the customer and I will. I have called her ex-boyfriend once and left a message. He called me today and left me a message. However, I cannot get it there immediatelyI will bring it into the warehouse and put it on another truck going to the area. If it was an item necessary to continue the same quality of life the customer had in Columbus, it would be a very different consideration
For these reasons I do dispute the customer’s contention that the shuttle charge be waived, that a refund of dollars should be granted and that our rating be reduced from an A+
Respectfully,
William M***

MOST DEFINITELY NOT ...STILL UNPACKING FINDINGS OF DAMAGED BOISE SPEAKERS PROMISED WRAPPING AND ALL ELECTRONICS...STOLE NEVER USED ELECTRIC TOOTHBRUSH BUT THEY LEFT THE BOXTHESE PEOPLE ARE THE LOWEST OF SM....STILL UNPACKING FINDINGS OF PARTS OF FURNITURE NEVER INSTALLED BUT IN BIXES BECAUSE BALD HEADED GUY COMPLAINING OF HIS BACKCHECK INVENTORY LIST AND IT STATES TVWHILE IT WAS PATTY NEVER ANSWERS AREA CODE HAD TO BLOCK CALL AND SHE ANSWEREDI WAS TAKEN ADVANTAGE OF AND THEY KNEW NY DAUGHTER WAS DISABLEDTHIS HAS ALMOST KILLED US BOTH AS MY BLOOD PRESSURE IS ALMOST 200/IT'S ON MY MEDICAL RECORDHOW COULD SOMEONE STEAL MY Electronic toothbrush and throw the box into the packing box when it was never openedThey should be jailedI want more than I asked for as I'm finding electronics that don't workA clown packing crew...a non caring transfer to storage with a stark white Thomasville bench chairI WANT AS I AM STILL UNLOADINDING GRAND BACK NOW
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

If this company wont accept responsibility for their faults.  The broken stuff could have been avoided there is no use for incompetence on their part and they need to own up to it.  Also how can they pay per pound when I was told this shipment was not weighed it was a flat rate payment.

I have reviewed Ms. [redacted] complaint and the paperwork associated with her move.  My response separates her complaint into two categories.  One is damage, the other is delay of delivery.  Our records indicate that the customer chose a level of coverage for damage that included a...

500.00 dollar deductible.  The damage claim she filed was for $389.47.  This is under her deductible amount, therefore the claim was settled accordingly.  Regarding the delay the last day of her delivery spread was October 8th. The shipment was delivered on October 9th.  The normal procedure for delay claims is to include any costs incurred due to the delay in the claim filing.  The mover’s responsibility includes the cost of reasonable shelter, 50% of dining costs.  These costs are to be documented with receipts.  Consideration can be given for unusual expenses but that is not required by statute.  Since it is someone after the fact instead of having the customer go through another claims process I will offer to pay her $175.00 for the delay of one day.  This would be 100.00 for a hotel and 75.00 for meals.  Of the thousands of people Allied moves annually most receive excellent service.  I regret that was not the case in Ms. [redacted] case and hope that my offer is acceptable and viewed in the spirit of customer service.
Bill M[redacted]

Hello,I called and spoke to [redacted] a few weeks ago regarding my inability to review the business' response to my complaint. She provided login information for me to review (and I thought) to respond to the complaint, however it is listed as closed and there is no way for me to respond.I did not receive the business' original response.Regarding the business' response, what Bill types is very untrue; even if it is standard practice that the company does not provide an estimate of number of movers provided, how long the move will take, whether or not a shuttle will be provided, his staff provided me all of that information, and I planned accordingly. Regarding the item "left behind" by the DRIVER and moving crew, it has been in possession of Berger (Bill and/or staff picked it up in November 2015), and it has not yet been delivered to me, more than 6 months later. While Bill said he would make every attempt to put it on the next truck, I do not believe that there has been no truck in the last 6 months moving from Columbus to Seattle, or that it has not been possible to mail me the item in question.The item was left behind due to negligence of the driver and moving crew. I was at the house and the item had been placed by the movers next to the truck to be loaded, along with the remaining items. My ex ensured that everything to be loaded was collected and ready to be put in the truck. I paid for movers to manage the loading of items; I should not have to babysit to ensure that they appropriately load every item once the item has been moved to the truck. Again, this is what I contracted and paid Berger to handle.The type of negligence I've experienced, and the sense of "pass the buck" with Berger and the driver contracted through Allied has been abysmal and demonstrates a complete lack of customer service and customer care, which I would expect (more than anything) would be important to the Revdex.com. Bill at Berger has changed his story multiple times, has failed to take responsibility or action for any single complaint I have lodged (out of the entire listing of items), and over 6 months later, my move is still not "complete" with all of my items delivered.It is extremely disappointing as well that the Revdex.com of Central Ohio has not taken a more proactive effort to assist in my resolution of this issue. Please re-open the complaint and contact me directly to discuss.Thank you,Erica P[redacted](c) ###-###-####