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Larson Assurance Group Reviews (3)

Date: 06/26/2015
 
RE: Complaint # [redacted]
 
 
We am writing in response to the above referenced complaint
number with [redacted]. After we agreed on a price of the truck, we took the
truck to [redacted] for a pre-buy inspection, as we do with...

most customer who
are out of state to make them happy. At the same time we took another 06 Ford
F350 truck to [redacted] for a pre-buy inspection, with both of these customers
being from Tennessee
and both having similar phone numbers. We typically discuss and have the chance
to fix issues found on the pre-buy inspections for our customers. Both
customers were happy and we picked up both of these trucks after inspection and
shipped them both to Knoxville,
Tennessee on the same transport
truck. They were picked up April 10th/11th and were delivered 3 days later. We
had never heard anything from [redacted] until he texted me on May 7th, 20 days
after receiving the truck, stating that there was an air bag light on and that
the power steering pump needed to be replaced. After I spoke to [redacted], I figured
out that the service advisor might have made a human a mistake in reading the
wrong pre-buy inspection to [redacted], as [redacted] states. Our concern was why [redacted]
didn't contact us upon receiving this truck stating that there were any issues, like the air bag light being on.
Upon receiving [redacted]'s invoice for the repairs he made and figuring out what had
happened, the sales man [redacted], offered to pay [redacted] 1/2 of the ticket, $335, out
of his own pocket even though it was not actually [redacted]'s fault. We would gladly
send him $335 to help cover the repairs he made on his truck. We sell 20-30
trucks a month and we try to do the best we can being a small licensed Arizona independent
dealer. We hope that this will help out and make him happy.?
 
Please let me know if you need anything else, you can call
me or text me anytime or any day of the week, I am always available!
 
 
 
Thanks,
[redacted] ###-###-####
Office Manager

In response to the complaint by Mr [redacted].We sell between 15 to 30 used trucks per month and do the best we can to sell quality used truck with no problems. I personally drove this truck numerous times locally for parts running and dealership errands with no shifting problems with the transmission. Mr...

[redacted] did call me about a week after he received the truck and stated he had a down shifting problem with the transmission.He said it drove down the highway fine but when he slowed down it down shifted hard. I told him to have it diagnosed. He had it diagnosed and was told the truck needed a torque converter. He got a price and and we did as well, the price on the torque converter was around $350. We let Mr [redacted] know that we could send him the torque converter and not cash since we were unable to inspect the truck ourselves now that the truck was out of state..The next thing we hear is that he wants us to send him $1300 for a transmission rebuild. We just don't send out money when someone says that we owe them. We were prepared to send the customer the torque converter in good faith, not rebuild the transmission. The only thing we can do to resolve this is to send Mr [redacted] the original price of the torque converter since the customer decided to do additional repairs. The amount of $350, customer covers labor as we previously had agreed on when the issue was first brought to our attention. Thank you, Donn M[redacted]

Thank you for responding Donn,       I would like to clarify some things that Donn did not comprehend in my complaint.First, that I only want the amount of reimbursement for the (repair) that made the truck in working order as it was described when sold to me.This repair cost $1300 at the Chevrolet Dealership, which is where Donn told me to go when we first spoke. Also, The problem was after driving on the highway for a short time, the truck would shift HARD in every gear. The problem was diagnosed at the dealership as a bad torque converter. I had tried so many times to call the main line and Donn's cell phone and leave many voicemails trying to work this out but when he did finally answer he just kept putting me off then would not answer my calls again. All I want is for Scottsdale auto Center to offer an agreeable reimbursement for the money I have had to spend to get this truck in business.  I would be willing to take $900 just to have this over and done with. I feel Donn and Scottsdale Auto has done me wrong and I hope no one else has to go through this kind of dilemma.

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