Larzelere Cabinet Company

Company's response below:Good Afternoon, I apologize for the late reply to complaint ***, however the complaint was made about the wrong location, who has different owners*** *** was a member at the Workout Anytime located at *** *** *** *** *** ** *** and
NOT the *** *** *** ***So, we did not receive this complaint until today 1/5/2017. *** *** was advised on 11/5/2016, over the phone that she needed to submit her cancelation request in writing, as it is stated on our membership agreement that she signedShe stated she would prefer to come in and talk to the ***When she came to our location she was upset because the *** on duty was not the “*** ***” which I assume she is talking about Myself, but I’m the *** and I do not work at any locationAt that time, she was given a cancellation card that explains how the cancellation process works, which is copied from our membership agreementThe card explains that she needed to send in her cancellation in writing to *** *** *** *** *** *** ** ***However, she sent her letter to the club as stated in her complaintBefore I even knew of her concerns, the *** called and told me that she had a cancellation letter at the club, at that time I paid a courier $to pick up her letter and bring it to the correct address so her cancellation could be processedHer cancellation was processed in a timely manner and she incurred no additional charges outside of her bill. Please let me know if there is any additional information you need. Thank you! *** *** *** ***